Andreessen Horowitz

Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.

MedScout is a revenue acceleration platform tailored for medical device and diagnostic companies. It offers a sales enablement software that integrates medical claims intelligence from both public and private payors, providing a user-friendly interface specifically designed for sales professionals and leaders. The platform delivers immediate insights into the addressable market within existing territories and facilitates understanding of market dynamics. By supplying comprehensive information on patient demographics, procedure volumes, referral patterns, and payment data, MedScout empowers its clients to optimize their sales strategies and enhance operational productivity, ultimately driving growth in the life sciences sector.

UpdateAI specializes in artificial intelligence solutions that enhance customer interactions for SaaS companies. The company has developed a platform that automatically captures and summarizes key information from customer calls, focusing on follow-ups and next steps. This technology empowers customer-facing teams to improve their efficiency by eliminating the need for manual note-taking, allowing them to concentrate on fostering relationships and driving business growth. By preventing churn and facilitating revenue growth, UpdateAI helps organizations build and maintain valuable institutional knowledge.

Vitally, Inc. is a New York-based company that specializes in developing an analytics platform tailored for B2B SaaS businesses. Founded in 2017, Vitally's platform enables companies to monitor key product metrics essential for customer retention and assess the effectiveness of their post-sales processes. The platform integrates customer data to provide a comprehensive view of engagement metrics, which helps businesses establish health scores and notifications. Additionally, Vitally offers automation playbooks to streamline customer interactions and identifies opportunities or risks in customer relationships. By equipping organizations with insights into customer behavior, Vitally aims to enhance the overall customer experience and reduce churn.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Alloy Automation is a no-code platform that facilitates the creation and management of integrations for various software-as-a-service (SaaS) applications. Launched in 2019, Alloy enables businesses to efficiently connect sales, marketing, customer support, and messaging applications while automating complex workflows without the need for coding. This approach allows companies to streamline operations, reduce manual tasks, and focus on growth. Alloy's platform is utilized by notable clients, including Amazon and Gorgias, to expedite the deployment of user-facing integrations, offering a significant advantage over in-house development. The company has received substantial backing from prominent investors, including a16z and Y Combinator.

Census is a leading data activation platform that utilizes Reverse ETL technology to transform data warehouses into central hubs for marketing and business operations. By facilitating the synchronization of customer data with essential tools, Census enables organizations to take actionable steps without the need for custom scripts or extensive engineering resources. The platform is utilized by numerous modern companies to enhance various outcomes, including personalized marketing for millions of users, significant improvements in sales productivity, and drastic reductions in customer support response times. Census focuses on aligning sales and marketing teams by sharing audience data effectively, allowing businesses to leverage and distribute product information where it is most needed.

Vitally, Inc. is a New York-based company that specializes in developing an analytics platform tailored for B2B SaaS businesses. Founded in 2017, Vitally's platform enables companies to monitor key product metrics essential for customer retention and assess the effectiveness of their post-sales processes. The platform integrates customer data to provide a comprehensive view of engagement metrics, which helps businesses establish health scores and notifications. Additionally, Vitally offers automation playbooks to streamline customer interactions and identifies opportunities or risks in customer relationships. By equipping organizations with insights into customer behavior, Vitally aims to enhance the overall customer experience and reduce churn.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Usermind, Inc. is a technology company that specializes in creating a unified orchestration platform aimed at enhancing business operations and customer experiences. Founded in 2013 and headquartered in Seattle, Washington, Usermind addresses the challenges posed by siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and the automation of complex customer journeys. By providing a customer data platform alongside a customer journey orchestration engine and analytics capabilities, Usermind enables organizations to deliver data-driven, omnichannel engagement throughout the customer lifecycle. This comprehensive approach empowers businesses to increase revenue, enhance customer engagement, and optimize costs.

Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.

Stack Overflow is a company that operates an online platform and community for developers to learn, ask, and share programming knowledge. It offers complementary products including Stack Overflow for Teams, a knowledge-management platform for mission-critical information; Stack Overflow for Talent and Jobs, a hiring and employer-branding solution for technology teams; Stack Overflow Advertising for product promotion; and Stack Overflow Enterprise, a private, centralized space for large teams to collaborate and access critical company information. The platform also supports private knowledge sharing and helps developers solve coding problems as well as discover job opportunities, contributing to both individual learning and organizational efficiency.

Census is a leading data activation platform that utilizes Reverse ETL technology to transform data warehouses into central hubs for marketing and business operations. By facilitating the synchronization of customer data with essential tools, Census enables organizations to take actionable steps without the need for custom scripts or extensive engineering resources. The platform is utilized by numerous modern companies to enhance various outcomes, including personalized marketing for millions of users, significant improvements in sales productivity, and drastic reductions in customer support response times. Census focuses on aligning sales and marketing teams by sharing audience data effectively, allowing businesses to leverage and distribute product information where it is most needed.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

ActionIQ is an enterprise customer data platform that enables marketers, analysts, and technologists to capture, unify, and activate customer data across channels. The cloud-based platform integrates multiple data sources, including email, CRM, and clickstream, and centralizes them on an analytics dashboard to support building, testing, and launching personalized campaigns without writing code or relying on IT. It provides data access, analytics, and campaigning tools to create cross-channel experiences for retail, media and entertainment, subscription services, and telecommunications clients. Headquartered in New York with an additional office in San Francisco, ActionIQ focuses on scalable, data-driven marketing that speeds up campaign creation and measurement through a unified CDP rather than marketing clouds. It aims to fill the gaps left by traditional marketing platforms by delivering rapid, individualized campaigns across channels.

Tenfold enhances customer interactions by integrating real-time customer data into conversations via its intelligent desktop agent. This enables businesses to improve customer engagement across voice channels, leveraging the power of voice and intelligence of CRM.

Tenfold enhances customer interactions by integrating real-time customer data into conversations via its intelligent desktop agent. This enables businesses to improve customer engagement across voice channels, leveraging the power of voice and intelligence of CRM.

Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.

Rival Inc., established in 2014 and headquartered in Playa Vista, California, specializes in developing software solutions for live event management. The company's core offerings include ticket sales management, customer relationship management, and security systems, designed to enhance the overall experience for teams, venues, artists, and fans alike. Rival is backed by prominent venture capital firms and industry leaders, enabling it to leverage cutting-edge technology and a diverse team of engineers, product managers, and designers to tackle longstanding challenges in the live events sector.

Usermind, Inc. is a technology company that specializes in creating a unified orchestration platform aimed at enhancing business operations and customer experiences. Founded in 2013 and headquartered in Seattle, Washington, Usermind addresses the challenges posed by siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and the automation of complex customer journeys. By providing a customer data platform alongside a customer journey orchestration engine and analytics capabilities, Usermind enables organizations to deliver data-driven, omnichannel engagement throughout the customer lifecycle. This comprehensive approach empowers businesses to increase revenue, enhance customer engagement, and optimize costs.

ActionIQ is an enterprise customer data platform that enables marketers, analysts, and technologists to capture, unify, and activate customer data across channels. The cloud-based platform integrates multiple data sources, including email, CRM, and clickstream, and centralizes them on an analytics dashboard to support building, testing, and launching personalized campaigns without writing code or relying on IT. It provides data access, analytics, and campaigning tools to create cross-channel experiences for retail, media and entertainment, subscription services, and telecommunications clients. Headquartered in New York with an additional office in San Francisco, ActionIQ focuses on scalable, data-driven marketing that speeds up campaign creation and measurement through a unified CDP rather than marketing clouds. It aims to fill the gaps left by traditional marketing platforms by delivering rapid, individualized campaigns across channels.

Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.

Rival Inc., established in 2014 and headquartered in Playa Vista, California, specializes in developing software solutions for live event management. The company's core offerings include ticket sales management, customer relationship management, and security systems, designed to enhance the overall experience for teams, venues, artists, and fans alike. Rival is backed by prominent venture capital firms and industry leaders, enabling it to leverage cutting-edge technology and a diverse team of engineers, product managers, and designers to tackle longstanding challenges in the live events sector.

Tenfold enhances customer interactions by integrating real-time customer data into conversations via its intelligent desktop agent. This enables businesses to improve customer engagement across voice channels, leveraging the power of voice and intelligence of CRM.

Usermind, Inc. is a technology company that specializes in creating a unified orchestration platform aimed at enhancing business operations and customer experiences. Founded in 2013 and headquartered in Seattle, Washington, Usermind addresses the challenges posed by siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and the automation of complex customer journeys. By providing a customer data platform alongside a customer journey orchestration engine and analytics capabilities, Usermind enables organizations to deliver data-driven, omnichannel engagement throughout the customer lifecycle. This comprehensive approach empowers businesses to increase revenue, enhance customer engagement, and optimize costs.

Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.

ToutApp, Inc. is a software company that specializes in sales communications solutions designed to enhance the productivity of sales teams. Founded in 2010 and headquartered in New York, the company offers a platform that enables users to streamline communication, track leads, utilize templates, and access real-time analytics for lead scoring. This functionality allows sales teams to generate more opportunities and close deals more efficiently. ToutApp serves a diverse clientele, including both enterprises and non-profit organizations, with notable users such as Citrix and ProCore. In 2017, ToutApp became a subsidiary of Marketo, further expanding its capabilities in the sales software domain.

Stack Overflow is a company that operates an online platform and community for developers to learn, ask, and share programming knowledge. It offers complementary products including Stack Overflow for Teams, a knowledge-management platform for mission-critical information; Stack Overflow for Talent and Jobs, a hiring and employer-branding solution for technology teams; Stack Overflow Advertising for product promotion; and Stack Overflow Enterprise, a private, centralized space for large teams to collaborate and access critical company information. The platform also supports private knowledge sharing and helps developers solve coding problems as well as discover job opportunities, contributing to both individual learning and organizational efficiency.

Usermind, Inc. is a technology company that specializes in creating a unified orchestration platform aimed at enhancing business operations and customer experiences. Founded in 2013 and headquartered in Seattle, Washington, Usermind addresses the challenges posed by siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and the automation of complex customer journeys. By providing a customer data platform alongside a customer journey orchestration engine and analytics capabilities, Usermind enables organizations to deliver data-driven, omnichannel engagement throughout the customer lifecycle. This comprehensive approach empowers businesses to increase revenue, enhance customer engagement, and optimize costs.

Hatch Loyalty Inc. is a Chicago-based company that specializes in providing a loyalty and rewards platform tailored for small and medium-sized businesses. Founded in 2011 and originally known as Belly Inc., the company rebranded in September 2017. Hatch Loyalty offers a range of tools designed to enhance customer engagement and create meaningful experiences through its solutions, which include HatchHQ, HatchIQ, and HatchHUB. The platform not only allows businesses to develop customized loyalty programs but also provides actionable insights to help retailers execute effective marketing campaigns. Additionally, Hatch Loyalty features the industry-leading solution, Belly, which is specifically designed for smaller businesses to improve their loyalty marketing efforts. As of 2019, Hatch Loyalty operates as a subsidiary of Stuzo Inc.

NationBuilder is a software platform for leaders and organizations to power campaigns, movements, and communities. The platform unifies website content, email communications, live programming, social insights, and people management in one system, enabling real-time data-driven decision making and simpler operations. By consolidating several tools into a single scalable platform, it supports advocacy groups, nonprofits, and political campaigns in engaging supporters, coordinating volunteers, and tracking performance across channels. The company is headquartered in downtown Los Angeles and maintains offices in New York, Washington, DC, Vancouver, and London.

Infer, Inc. is a technology company based in Palo Alto, California, founded in 2010. It specializes in delivering cloud-based data-driven business applications to Fortune 1000 and high-growth companies. Infer's predictive applications utilize data science to analyze both internal historical data from customer relationship management systems and various external signals from the web, such as company size and job openings. This analysis helps businesses identify potential leads with a high likelihood of conversion, enabling sales and marketing teams to prioritize their efforts effectively. The company's solutions integrate easily with existing systems, allowing clients to rapidly implement and benefit from its services. As of October 23, 2017, Infer operates as a subsidiary of Ignite Technologies, Inc.

Magnet Beauty is a developer of a digital sales engagement platform that connects consumers with licensed and brand-trained virtual beauty advisors. The company's software-as-a-service platform enables beauty brands to engage online visitors by providing instant, personalized beauty advice from a network of certified makeup artists, estheticians, and cosmetologists. This innovative approach enhances consumer engagement, boosts conversion rates, and fosters brand loyalty, ultimately driving revenue for beauty brands. Headquartered in Palo Alto, California, Magnet Beauty combines advanced technology with an emphasis on user experience, positioning itself as a leader in the beauty industry by leveraging digital tools to meet the evolving expectations of consumers. Founded in 2008, the company has established itself as a key player in the market by delivering solutions that enhance the online beauty shopping experience.

Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.

LeadGenius, Inc. is a lead generation and outreach company that serves businesses, development organizations, nonprofits, and researchers in the United States and globally. Founded in 2011 and based in Berkeley, California, LeadGenius offers a comprehensive suite of services that includes customer research to create lead lists, data enrichment to ensure accuracy, and lead qualification to identify viable prospects. The company employs advanced software to streamline the sales process, automating the delivery of accurate contact information and essential data points. This enables organizations to effectively generate, qualify, and convert leads, thus enhancing their overall sales efforts. LeadGenius was previously known as MobileWorks, Inc.

Hatch Loyalty Inc. is a Chicago-based company that specializes in providing a loyalty and rewards platform tailored for small and medium-sized businesses. Founded in 2011 and originally known as Belly Inc., the company rebranded in September 2017. Hatch Loyalty offers a range of tools designed to enhance customer engagement and create meaningful experiences through its solutions, which include HatchHQ, HatchIQ, and HatchHUB. The platform not only allows businesses to develop customized loyalty programs but also provides actionable insights to help retailers execute effective marketing campaigns. Additionally, Hatch Loyalty features the industry-leading solution, Belly, which is specifically designed for smaller businesses to improve their loyalty marketing efforts. As of 2019, Hatch Loyalty operates as a subsidiary of Stuzo Inc.

NationBuilder is a software platform for leaders and organizations to power campaigns, movements, and communities. The platform unifies website content, email communications, live programming, social insights, and people management in one system, enabling real-time data-driven decision making and simpler operations. By consolidating several tools into a single scalable platform, it supports advocacy groups, nonprofits, and political campaigns in engaging supporters, coordinating volunteers, and tracking performance across channels. The company is headquartered in downtown Los Angeles and maintains offices in New York, Washington, DC, Vancouver, and London.

Magnet Beauty is a developer of a digital sales engagement platform that connects consumers with licensed and brand-trained virtual beauty advisors. The company's software-as-a-service platform enables beauty brands to engage online visitors by providing instant, personalized beauty advice from a network of certified makeup artists, estheticians, and cosmetologists. This innovative approach enhances consumer engagement, boosts conversion rates, and fosters brand loyalty, ultimately driving revenue for beauty brands. Headquartered in Palo Alto, California, Magnet Beauty combines advanced technology with an emphasis on user experience, positioning itself as a leader in the beauty industry by leveraging digital tools to meet the evolving expectations of consumers. Founded in 2008, the company has established itself as a key player in the market by delivering solutions that enhance the online beauty shopping experience.