Usersnap
Usersnap GmbH is a company based in Perg, Austria, that offers a web-based feedback platform designed to enhance communication within web projects. The platform facilitates the exchange of visual and annotated feedback among developers, customers, and quality assurance engineers, thereby bridging the communication gap between these parties. Usersnap's tools enable software companies, including those in the SaaS sector, to collect actionable user feedback through various channels such as NPS, CSAT, feature requests, and quality assurance. By streamlining the process of gathering and managing customer preferences and bug reports, Usersnap helps clients improve their products and services, ultimately fostering better customer engagement and satisfaction. The company also has offline locations in the United States and the Czech Republic.
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Redline
Acquisition in 2015
Redline's instant point-and-click tool means anyone can write notes directly on the webpage. The markups generate a bug ticket in the development's team pre-existing issue tracker (Basecamp, Pivotal Tracker, JIRA, github).
With Redline's simple interface and submission process, non-techs no longer have to hack together messages from WordArt and email, and developers don't have to decipher cryptic feedback.
Redline saves time and energy for fixing the problems, not for communicating them.
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