Black Box Intelligence

AreTheyHappy is an online platform designed for the hospitality and retail sectors, offering a comprehensive solution for managing customer interactions and online reputation. The tool centralizes communications by integrating various social media and review sites, such as Facebook, TripAdvisor, and Instagram, into a single inbox. This allows businesses to monitor their online reputation, respond to messages and reviews, schedule posts, and analyze performance data. Additionally, AreTheyHappy employs machine learning to aggregate diverse feedback sources, including emails and surveys, providing actionable insights that support marketing, operations, and front-line teams in enhancing customer experience.

MillerPulse is a provider of benchmarking services designed for the restaurant and foodservice industry. The company offers real-time market-level insights and key performance indicators across various restaurant segments, including quick service, casual dining, and fast-casual. By leveraging one of the largest Quick Service Restaurant panels, MillerPulse distinguishes itself through a collaborative model where member companies contribute real transactional point-of-sale data on a weekly basis from over 120 U.S. markets. This data is accessible through a web tool that enables users to create customized queries, allowing restaurant operators and industry observers to understand and compare their business plans against peers effectively.