Black Box Intelligence

AreTheyHappy is an online platform designed for hospitality and retail businesses to streamline their communication and reputation management. The company offers a cloud-based tool that centralizes social media interactions and review sites into a single inbox, allowing users to manage messages, reviews, comments, and posts efficiently. By integrating with various platforms, including Facebook, TripAdvisor, and Instagram, AreTheyHappy enables businesses to monitor their online reputation and respond to customer feedback in real time. The platform utilizes machine learning to analyze aggregated data from social media, surveys, and other feedback sources, providing actionable insights to enhance customer experience and drive operational improvements.

MillerPulse is a provider of benchmarking services focused on the restaurant and foodservice industry. The company offers real-time market-level insights and key performance indicators across various restaurant segments, including quick service, casual dining, and fast-casual. By leveraging one of the largest Quick Service Restaurant panels, MillerPulse collects real transactional point-of-sale data on a weekly basis from member companies operating in over 120 US markets. This collaborative model allows restaurant operators and industry observers to understand and compare their business plans against those of their peers. Additionally, MillerPulse offers a web tool that enables clients to create customized data queries, further enhancing their ability to access relevant insights tailored to their specific needs.