Emplifi

Emplifi is a developer of AI-driven customer relationship management software designed to help brands meet evolving customer expectations across various marketing, commerce, and service touchpoints. The company's platform provides valuable insights that enable brands to better understand and empathize with their customers, ultimately enhancing the customer experience. By offering a comprehensive suite of tools for contact center agents, Emplifi empowers companies to deliver consistent and elegant interactions across multiple channels and devices. This focus on improving brand engagement and customer loyalty positions Emplifi as a key player in the customer experience management sector.

Yuval Ben-Itzhak

Chief Strategy Officer

4 past transactions

Pixlee TurnTo

Acquisition in 2022
Pixlee TurnTo is a marketing software company that focuses on enhancing brand promotion through the voice of customers. Formed from the merger of Pixlee and TurnTo in early 2021, the company offers a platform that integrates user-generated content (UGC), influencer marketing, and text-based customer content such as ratings and reviews. This approach allows marketers and e-commerce executives to create authentic customer-driven marketing strategies without necessitating additional technical resources. By placing customers at the core of marketing efforts, Pixlee TurnTo aims to boost revenue, brand loyalty, and consumer engagement. The company is headquartered in San Francisco and has additional offices in New York and Toronto.

Go Instore

Acquisition in 2021
Go Instore humanises online commerce and experiences with their leading immersive live video technology solution. By connecting staff at physical locations to website customers, Go Instore enables rich online human interactions that have successfully increased revenues for companies across sectors including retail, automotive, hospitality and property. They help to address the vast disparity in customer experience and conversion rates between physical and digital channels, and solves the key ecommerce challenge of how to convert more onsite traffic into buying customers.

Socialbakers

Acquisition in 2021
Socialbakers is a leading social media management platform that serves thousands of enterprise brands and small to medium-sized businesses globally. It utilizes the largest social media data set in the industry to provide analytics and optimization services, enabling brands to measure and compare the effectiveness of their social marketing campaigns. With over 2,500 clients across 100 countries, Socialbakers tracks approximately 10 million social profiles on all major social platforms, including Facebook, Instagram, Twitter, YouTube, LinkedIn, and others. Established as a Facebook Marketing Partner in 2011 and a Pinterest and LinkedIn Marketing Partner in 2017, Socialbakers is dedicated to helping brands ensure that their social media investments yield measurable business outcomes.

Astute

Acquisition in 2021
Astute, Inc. specializes in customer engagement software, leveraging over 20 years of experience to help consumer companies enhance brand loyalty and drive revenue. The company's integrated suite of products offers advanced communication, relationship management, knowledge management, self-service, and analytics capabilities. By empowering agents to foster meaningful interactions with consumers, Astute enables businesses to improve operational efficiency and create positive customer experiences. Their focus on providing smart solutions positions them as a leader in the customer engagement space. For additional details, Astute's offerings can be explored on their website.
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