Concentrix

Concentrix Corporation is a global technology and services company that specializes in providing technology-infused customer experience solutions. Established in 2004 and headquartered in Fremont, California, the company facilitates effective communication between clients and their customers through a range of services, including customer lifecycle management, digital transformation, and analytics. Concentrix supports client-centric operations and back-office processing across various industries, including technology, consumer electronics, communications, media, retail, travel, banking, financial services, insurance, and healthcare. Its client base encompasses a diverse array of sectors, including digital, internet, health insurance, and automotive companies. Under the leadership of President and CEO Chris Caldwell, Concentrix continues to enhance its offerings to meet the evolving needs of its clients.

8 past transactions

VoiceWorx

Acquisition in 2025
VoiceWorx focuses on developing artificial intelligence solutions.

KeepAppy

Acquisition in 2022
KeepAppy Limited is a Dublin-based company that develops a mobile application focused on enhancing mental well-being. The app functions as a preventative wellness toolkit, offering features such as mood tracking, personalized content, and behavior counters. It aims to engage users in positive behavioral practices while increasing awareness of mental health issues. Additionally, the platform includes access to global helplines, creating a supportive crisis community that ensures users have immediate care available when needed. Through these resources, KeepAppy seeks to empower individuals to maintain and improve their mental health effectively.

Genelco Software Solutions

Acquisition in 2014
Genelco Software Solutions was a division of Liberty Insurance Services Corporation (LIS), acquired by IBM. It provides software solutions and services for insurance carriers, third party administrators, and self-administered organizations in the United States and internationally. The company offers IBM Genelco Insurance Administration Solution, a SaaS-based administration software solution for individual and group life and health insurance products, which helps the insurance industry process business while meeting regulatory compliance and internal marketing needs. The company also operates LifeView, a front-end Internet portal to and from life and annuity administration systems for individual insurance products; and GroupWeb, a Web portal that provides Internet access to online benefit enrollment, eligibility verification, and claim status inquiry for health insurance plans. In addition, it provides hosting, updates, technical connectivity, capacity planning, hardware maintenance, backup, and disaster recovery services. The company was founded in 1973 and is based in Hazelwood, Missouri. As of January 30, 2014, Genelco Software Solutions operates as a subsidiary of Concentrix Corporation.

Encover

Acquisition in 2010
Encover is a provides applications that help manufacturers collaborate with their channel partners to sell more service contracts into their installed base. Encover's founders designed and built Cisco's award-winning Service Contract Center, which enabled customers to renew service contracts over the Web and provided Cisco with 65% of incremental service revenue over the first two years of operation. High-tech manufacturers that include Juniper Networks have used Encover's applications to increase renewal revenues, reduce the cost of sales and increase visibility into their installed base.
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