Press Ganey Associates

Hyperlift brings solutions to market that address the most pressing challenges facing Medicare Advantage Stars management today. With Hyperlift’s Stars Management Suite™ (SMS) and Hyperlift’s Deliverables as a Service™ (DaaS), Medicare Advantage Stars teams can manage plan performance at a level previously unachievable.

Binary Fountain Inc. is a healthcare-focused company that operates an online platform designed to assist healthcare facilities in managing patient feedback. Based in McLean, Virginia, and founded in 2003, the company offers tools for hospitals and physician practices to analyze and leverage patient ratings, reviews, and survey data. Its key offerings include the Provider Social Index, which provides real-time aggregated scores to evaluate physicians' performance in patient experience, and Binary Star Ratings, which enhance online consumer engagement by publishing insights from patient experience surveys. By utilizing cloud-based technology and natural language processing, Binary Fountain distills operational intelligence from various feedback sources, enabling healthcare providers to improve patient satisfaction, increase engagement, and drive better operational outcomes. As of October 2020, Binary Fountain operates as a subsidiary of Press Ganey Associates, Inc.

Doctor.com is a healthcare marketing automation platform designed specifically for healthcare organizations to improve the digital patient experience. It offers a suite of services, including data warehousing, web-wide listings management, reputation insights, universal online scheduling, and patient communications. These tools help healthcare organizations enhance their online presence and credibility, ultimately fostering greater patient trust and business growth. With a proprietary network that reaches over 100 million patients monthly, Doctor.com provides its clients with significant advantages in online marketing. The company has established itself as a leader in the healthcare vertical, supported by top-tier investors and a dedicated team.

NarrativeDx Inc. is a data analytics company based in Austin, Texas, specializing in improving patient experiences within healthcare settings. By leveraging artificial intelligence, natural language processing, and machine learning, NarrativeDx's platform collects and analyzes unstructured patient feedback from various sources, including surveys and social media. This technology allows healthcare administrators to gain insights into patient satisfaction and identify key areas needing improvement. The platform not only helps hospital leaders understand the context behind patient comments but also offers actionable recommendations to enhance patient engagement, increase referrals, and ultimately boost hospital revenues and reputations. Founded in 2014, NarrativeDx operates as a subsidiary of Press Ganey Associates, Inc.

Strategic Management Decisions is a health care HR consulting and predictive analytics company. SMD provides the most advanced and patented employee assessment platform suite with built-in analytics that connect all people data directly to business outcomes.

NextPlane Solutions develops a SaaS-based healthcare measurement platform that focuses on enhancing patient safety, workplace safety, the experience of care, and clinical quality. The company offers technology-enabled applications and learning systems that empower healthcare organizations to implement a safety management system. This system is designed to measure, analyze, and identify opportunities for improvement, ultimately helping clients reduce safety-related incidents. By providing these comprehensive solutions, NextPlane Solutions aims to elevate the standards of care within the healthcare industry.

CALNOC is the source for nursing-sensitive quality indicators for ambulatory settings.

Bivarus, Inc. is a North Carolina-based company that specializes in a cloud-based analytics platform aimed at enhancing the patient experience and facilitating continuous quality improvement in healthcare settings. Founded in 2010, Bivarus emerged from academic research highlighting the importance of patient experience as a key predictor of health outcomes. The platform addresses the limitations of traditional patient feedback methods, which often suffer from low response rates and delayed insights. By employing a sampling algorithm, Bivarus dynamically presents a tailored set of measures to individual patients, allowing healthcare organizations to gain real-time, actionable insights into service issues, provider performance, and quality improvement efforts. Additionally, Bivarus is recognized as a CMS-approved CAHPS® partner and offers comprehensive services for assessing employee perceptions of organizational effectiveness, culture, and safety, thereby supporting engagement across healthcare organizations.

Soyring Consulting, Inc., based in St. Petersburg, Florida, offers clinical and operational consulting services to hospitals and healthcare facilities. Established in 1997, the firm focuses on performance and process improvement, providing expertise in quality enhancement, operational consulting, interim management, resource utilization, and facility solutions. With a seasoned team of professionals, Soyring Consulting employs proven methodologies to assist clients in achieving sustainable improvements. As a subsidiary of Press Ganey Holdings, Inc. since 2017, the company leverages decades of experience in hospital leadership and operations to deliver tailored consulting services aimed at meeting both short-term and long-term objectives.

Avatar International provides quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest Healthcare Systems as well as Hospitals, Physician Groups, and other healthcare entities of all sizes around the nation.

Dynamic Clinical Systems (DCS) is the health care industry's most comprehensive and technically advanced provider of patient-reported outcomes (PROs) services and solutions.

Morehead Associates, established in 1979, specializes in conducting employee and physician research for healthcare organizations. The company provides a range of services, including employee engagement surveys, physician engagement assessments, and consulting focused on retention strategies. By leveraging sound research and validated experience, Morehead Associates equips leaders with metrics and insights that enhance decision-making, foster employee engagement, and improve critical outcomes such as patient satisfaction and overall financial performance. Their commitment to supporting healthcare organizations is evident in their tailored approach to human capital research and solutions.