Press Ganey Associates

Developer of healthcare measurement and analytics platform for consumer experience and engagement. The company's platform collects, interprets and analyzes clinical, financial and consumer experience data to provide insights to healthcare organizations, enabling them to maximize their performance.

Binary Fountain Inc. is a healthcare-focused company based in McLean, Virginia, specializing in cloud-based patient feedback management solutions. Founded in 2003, the company provides an online platform that enables healthcare systems, hospitals, and physician practices to effectively manage patient feedback through online ratings, reviews, and surveys. Its offerings include the Provider Social Index, which aggregates patient experience data into a real-time score, and Binary Star Ratings, aimed at enhancing online consumer engagement by publishing insights from patient surveys. By leveraging natural language processing and integrating diverse data sources, Binary Fountain helps healthcare providers turn customer feedback into actionable insights, thereby improving patient satisfaction, loyalty, and operational efficiency. As of October 2020, Binary Fountain operates as a subsidiary of Press Ganey Associates, Inc.

Doctor.com is the first marketing automation platform purpose-built for healthcare organizations. We've been first to market with leading reputation management and patient acquisition services including ProfileSync, ProfilePromote, and the Doctor.com ReviewHub, which was the subject of a case study on the Google Enterprise blog. All Doctor.com services connect to a proprietary network of leading consumer health and local business sites that collectively reach over 100M patients monthly, giving our clients an unrivaled advantage in their online marketing. As one of the fastest-growing SaaS companies in the healthcare vertical, they're fortunate to be backed by world-class investors and supported by a truly exceptional team.

NarrativeDx Inc. develops a data analytics solution for hospitals. Its solution enables healthcare administrators to collect and monitor what patients say by aggregating data from various sources, including social media platforms and output from HCAHPS survey vendors; learn the context behind patient satisfaction scores; and know which improvement actions to take for better patient engagement, maximum reimbursements, and quality care. The company is based in Austin, Texas. As of March 17, 2020, NarrativeDx Inc. operates as a subsidiary of Press Ganey Associates, Inc.

Strategic Management Decisions, LLC specializes in cloud-based survey and assessment solutions, focusing on employee engagement and talent management. The company offers a comprehensive suite of software tools designed to capture and analyze various employee surveys, such as 360 feedback assessments, onboarding surveys, and exit surveys. In addition to its software offerings, Strategic Management Decisions provides consulting services aimed at enhancing HR operations through turnover analysis, succession planning, and data analysis. Founded in 2008 and headquartered in Atlanta, Georgia, the company employs patented technology to uncover the relationships between talent assessments and business outcomes, facilitating actionable insights for health care organizations. As a subsidiary of Press Ganey Associates, Inc., Strategic Management Decisions plays a pivotal role in helping health systems improve their HR performance metrics through advanced analytics.

NextPlane Solutions, LLC, founded in 2014 and based in Fort Worth, Texas, specializes in technology-enabled healthcare measurement solutions aimed at enhancing patient safety and clinical quality. The company offers a Patient Safety Organization Platform designed for healthcare providers and Patient Safety Organizations (PSOs) to optimize member benefits and facilitate discussions about patient safety. Its SaaS-based applications enable clients to implement a safety management system that measures, analyzes, and identifies opportunities to reduce safety events. Since August 2019, NextPlane Solutions has operated as a subsidiary of Press Ganey Associates, Inc.

CALNOC is the source for nursing-sensitive quality indicators for ambulatory settings.

Bivarus, Inc. is a company based in Durham, North Carolina, specializing in a cloud-based analytics platform designed to enhance continuous quality improvement (CQI) and the patient experience within hospital-based outpatient services, community clinics, and group practices. Founded in 2010, Bivarus emerged from academic research that highlighted the significance of patient experience as a predictor of health outcomes. The platform provides healthcare leaders with actionable insights into the factors influencing patient experience, provider performance, and service operations, enabling real-time identification of service issues and evaluation of quality improvement initiatives. Bivarus is recognized as a CMS-approved CAHPS® partner and also offers services for assessing employee perceptions related to organizational effectiveness, culture, and safety, thereby supporting engagement across healthcare organizations. As of January 2018, Bivarus operates as a subsidiary of Press Ganey Holdings, Inc.

Soyring Consulting, Inc. is a healthcare consulting firm based in St. Petersburg, Florida, and has been operational since 1997. The company focuses on providing clinical and operational consulting services to hospitals and healthcare facilities, emphasizing performance and process improvement. Its areas of expertise include quality improvement, operational consulting, interim management, resource utilization, and facility solutions. By leveraging decades of experience in hospital leadership and operations, Soyring Consulting offers tailored services designed to help clients achieve both short-term and long-term objectives effectively and sustainably. As of July 2017, Soyring Consulting operates as a subsidiary of Press Ganey Holdings, Inc.

Avatar International provides quality improvement services to the healthcare industry. Identified by Modern Healthcare, AHRQ, AHA and many others as a top measurement and improvement leader, Avatar partners with the largest Healthcare Systems as well as Hospitals, Physician Groups, and other healthcare entities of all sizes around the nation.

Dynamic Clinical Systems (DCS) is a leading provider of patient-reported outcomes (PROs) services and solutions within the healthcare industry. The company specializes in clinical information management, offering a platform that efficiently collects, organizes, and analyzes patient-reported data. This data is utilized for various purposes, including enhancing care processes, supporting research initiatives, and facilitating reporting requirements. DCS aims to improve the quality of patient care by ensuring that patient feedback is effectively integrated into clinical practices and decision-making.

Since 1979, Morehead Associates has conducted employee and physician research for some of the most respected health care organizations. Morehead’s human capital surveys, metrics, and solutions help leaders make better decisions, build employee engagement, and drive the performance of critical outcomes like patient satisfaction, quality, and financial performance. Morehead's approach is supported by sound research and validated by experience.