ESW Capital

ESW Capital is a private equity firm based in Dover, Delaware, established in 1988. The firm specializes in acquiring, transforming, and managing mature business software companies, focusing on revitalizing these acquisitions to ensure sustainable success. With a commitment to customer satisfaction, ESW leverages its distinctive operating platform to enhance the performance of its portfolio companies. The firm operates in various sectors, including business-to-business and business-to-consumer markets, and has a history of engaging in acquisitions involving divestitures and distressed assets. Its portfolio includes well-known brands such as Aurea, Trilogy, Versata, Ignite Technologies, and GFI, reflecting its extensive experience in the enterprise software space.

Alex Western

Managing Director

14 past transactions

SLI Systems

Acquisition in 2019
SLI Systems develops learning-based search and navigation technology for publishers, ecommerce and corporate sites that Searches, Learns and Improves the user experience. SLI's patented Learning Search technology takes relevance a step further by learning from visitors' behavior over time to deliver more relevant results, which leads to increased customer satisfaction and more sales, while reducing costs and yielding valuable customer information that can positively impact other marketing activities. SLI also offers a version of Learning Search called Learning Search Ecommerce, an Ecommerce Site Search product that is designed specifically for sites who sell products online and require advanced product merchandising. SLI's Site Champion is a user-generated search engine optimization (SEO) service that automatically optimizes pages for search engine spiders (eg Google, Yahoo!, MSN etc), increasing a site's chances of ranking in natural searches for various keywords and driving more online traffic. SLI's Learning Navigation dynamically builds site navigation pages by creating product groups or 'facets' to show similar products together allowing customers a powerful way to merchandise products and information.

DialSource

Debt Financing in 2018
DialSource, Inc. is an enterprise software company based in Sacramento, California, founded in 2005. It specializes in providing a lead-to-revenue platform that enhances digital sales transformation and optimizes CRM investments with Salesforce and Microsoft Dynamics. DialSource's applications automate customer-facing communications, enabling businesses to manage and log calls efficiently while streamlining workflows within a single workspace. The software helps eliminate manual tasks, allowing teams to focus on engaging with prospects and customers effectively. By automating sales and service processes, DialSource improves productivity and enhances the capabilities of inbound and outbound communications. The platform provides valuable insights into call campaigns and customer interactions, equipping managers with tools to coach and develop sales representatives. This comprehensive approach not only increases team efficiency but also drives revenue growth through enhanced engagement and streamlined operations, allowing businesses to convert conversations into opportunities. DialSource markets its solutions under the brand name DialSource Denali.

Chute

Acquisition in 2018
Chute Corporation, founded in 2011 and based in San Francisco, specializes in visual marketing automation. The company offers a platform that enables marketers to discover, organize, and publish user-generated content, specifically fan photos and videos. This platform supports various touchpoints, including mobile apps, photo galleries, and advertising displays. Chute also provides a Capture app that allows brands to source real-time images from employees and ambassadors on iOS and Android devices. By leveraging visual recognition, geolocation, and text search, Chute empowers agencies, publishers, and brands to curate content while gaining valuable insights into consumer engagement and influencer effectiveness. Through its services, the company facilitates the collection of user data, enhancing marketing strategies and campaign effectiveness.

Olive Software

Acquisition in 2018
Olive Software, Inc. specializes in content processing technology solutions that facilitate the conversion of publications into XML format. The company offers a range of products, including Olive Dynamic Newsstand, which enhances the content experience for publishers and creates monetization opportunities; Olive Dynamic Book, designed for one-channel publishers to manage their direct-to-consumer sales; and Olive iReader, which allows content delivery to iPad users. Additionally, Olive provides the Olive ActivePaper Archive, a SaaS solution for digitizing and preserving historical microfilm, print, and electronic content. Serving a diverse clientele, including enterprises, publishers, libraries, universities, and government institutions both domestically and internationally, Olive Software's platform enables cross-media publishing, audience engagement, and digital archiving through a unified workflow. Founded in 1999 and headquartered in Aurora, Colorado, the company also has research and development facilities in Israel. Olive Software was acquired by Ignite Technologies, Inc. in January 2019.

ResponseTek

Acquisition in 2018
ResponseTek Networks Corp. specializes in customer experience management software, offering the ResponseTek Listening Platform, which delivers comprehensive insights and analytics to organizations. This platform facilitates multi-channel customer feedback collection through various methods, including SMS surveys and social media monitoring, enabling businesses to gain a unified view of their customer interactions. It provides tools for role-based reporting, real-time data integration, and program management, enhancing the ability of companies to respond effectively to customer needs. Serving sectors such as telecommunications, finance, healthcare, and retail, ResponseTek has established partnerships with major firms like Nielsen and IBM. Founded in 1999 and headquartered in Vancouver, Canada, the company has expanded its presence with offices in North America, Europe, India, and Australia, catering to a global clientele that includes notable corporations like HSBC and Vodafone.

Firm58

Acquisition in 2018
Firm58 is a trading firm that offers web-based financial management and back office automation solutions. The company aims to help capital markets increase revenue and operational efficiency. The Firm58 trade operations platform helps manage billing, payments, compensation, positions, and client commission agreements across asset classes, including equities, futures, options, foreign exchange, and fixed income. The platform automates complex processes to offer a view of daily profitability. Customers include global market exchanges, institutional brokerages, clearing and non-clearing brokers and dealers, and proprietary trading firms. Firm58 was founded in 2005 and is based in Illinois.

RMSA Retail Solutions

Acquisition in 2018
As of January 31, 2019, RMSA Retail Solutions, LLC was acquired by Ignite Technologies, Inc. RMSA Retail Solutions, LLC provides planning and consulting services to store retailers through its planning and forecasting software platform. The company also engages in discovering new opportunities, track opportunities, plan growth strategy, and analyze results. The company was founded in 1952 and is based in Riverside, California.

Mobilogy

Acquisition in 2018
Mobilogy Inc. specializes in mobile device solutions tailored for wireless operators, retailers, aftermarket service providers, and enterprises. Founded in 1999 and based in Parsippany, New Jersey, the company provides a comprehensive suite of mobile lifecycle services through its platform, Mobilogy Now. This includes advanced diagnostics, phone-to-phone content transfer, backup, restore, and device wipe capabilities, available via in-store, online, and on-device channels. Mobilogy's solutions are designed to enhance customer experiences, boost revenue, improve operational productivity, and ensure security while reducing costs. The company has established a strong global presence, deploying over 75,000 units in more than 100 mobile operators and retailers worldwide, facilitating hundreds of millions of transactions annually. As of July 2018, Mobilogy operates as a subsidiary of ESW Holdings, Inc.

Kayako

Acquisition in 2018
Kayako Limited develops customer support software. The company was founded in 2001 and is based in London, United Kingdom.

Qumu

Post in 2018
Qumu Corporation specializes in providing comprehensive tools for the creation, management, security, distribution, and delivery of live and on-demand video content tailored for enterprises. The company offers an end-to-end solution that includes software licenses, server appliances, software-enabled devices, and a cloud-hosted software-as-a-service platform. In addition to these products, Qumu provides maintenance, support, and professional services to enhance user experience. Its offerings cater to various sectors, including banking, finance, insurance, manufacturing, technology, healthcare, and government, through both direct sales and partnerships. Established in 1978 and headquartered in Minneapolis, Minnesota, Qumu was previously known as Rimage Corporation before rebranding in 2013.

Knowledge Marketing

Acquisition in 2018
Knowledge Marketing unique blend of on-demand solutions are best served as a package or a la carte.

Infer

Acquisition in 2017
Infer, Inc. provides cloud-based applications designed to enhance customer acquisition for Fortune 1000 and high-growth companies. Founded in 2010 and headquartered in Palo Alto, California, Infer utilizes predictive analytics to analyze historical data from customer relationship management (CRM) systems alongside various external signals from the web, such as company size and job openings. This approach enables businesses to identify leads with the highest likelihood of conversion, allowing sales teams to prioritize their efforts on the most promising opportunities. By integrating seamlessly with existing systems, Infer facilitates quick deployment and helps organizations uncover hidden prospects and maximize their marketing and sales strategies. As of October 2017, Infer operates as a subsidiary of Ignite Technologies, Inc.

Dotnetnuke

Acquisition in 2017
Dotnetnuke, based in Austin, is a technology company that specializes in creating comprehensive solutions for online experiences. Their offerings serve a diverse clientele, including well-known organizations such as True Value Hardware, Bose, Cornell University, and NASCAR, among others. Dotnetnuke's technology powers over 750,000 websites globally, facilitating engagement for customers, partners, and employees. In addition to its commercial products, Dotnetnuke also oversees the DotNetNuke Open Source Project, contributing to the broader development community.

Wave Systems

Acquisition in 2016
Wave Systems Corp. develops, produces, and markets hardware-based digital security solutions. Wave management tools build on specifications developed by the Trusted Computing Group, such as the Trusted Platform Module (TPM) security chip and self-encrypting drive (SED), to secure organizations from the hardware level up. Wave’s software makes these existing industry-standard hardware technologies useful on an enterprise scale with remote, centralized management, audit logs for regulatory compliance, and granular policy controls. The result is a fully-managed, hardware-based solution for encryption, authentication, malware detection and Data Loss Protection. Wave has partnered with OEMs like Acer, Asus, Dell, Fujitsu, HP and Lenovo; and drive manufacturers including Micron, Samsung and Seagate. The company was formerly known as Cryptologics International, Inc. and changed its name to Wave Systems Corp. in January 1993. Wave was founded in 1988 and is based in Lee, Massachusetts, with offices in Cupertino, CA; Princeton, NJ; Frankfurt; London; Paris; Tel Aviv; The Hague; and Zurich.
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