Webhelp

OneLink provides business process outsourcing (BPO) services in North and Latin America. Its services include customer relationship management, sales, technical support, finance and accounting, logistics, supply chain, and other back-office services. The company serves clients in consumer, telecom, technology, travel, and leisure sectors. OneLink was founded in 2014 and is headquartered in Ciudad de Guatemala, Guatemala with locations in San Salvador, El Salvador; Managua, Nicaragua; and Bello, Columbia.

Sales, Back Office, Customer Service, and Withholdings

At PitechPlus. engineered to evolve means to put human relationships before devices. teamwork above one sided guidelines. and viable adjustments over strict plans. You will discover this when you partner with us. They are a consulting group that offers a wide range of services that cover IT&C software development and business know-how. You can find our consultants in Paris. Lyon. Lausanne. Brussels and Berlin. Our teams in Cluj-Napoca and Targu-Mures. Romania. specialize in the development. design and the maintenance of web projects and mobile applications.

Sellbytel Group GmbH, founded in 1988 and headquartered in Nuremberg, Germany, specializes in outsourcing solutions across various domains, including sales, service, IT support, training, healthcare, and back office operations. The company offers comprehensive customer management services in over 45 languages, catering to leading international brands in sectors such as IT, consumer electronics, telecommunications, fast-moving consumer goods, energy, automotive, finance, and logistics. As of September 2018, Sellbytel Group operates as a subsidiary of Webhelp SAS, providing modern and effective solutions tailored to meet the diverse needs of its clients.

Runway BPO is a business process outsourcing service provider in the Baltic States. As a multi-lingual and multi-tower outsourcing company, Runway Group provides Nordic, Western European, and multinational businesses with cost-effective nearshoring services, performed by over 600 employees operating in 9 offices located in the Baltics, Spain and Ukraine. Runway Group services include inbound and outbound call center services (including telemarketing, customer support and market surveying), IT outsourcing services (consisting of IT support and consulting, web, software and mobile app development, IT architecture and IT infrastructure services and other IT related services), various back office services (data collection, data entry, HR outsourcing, accounting, bookkeeping and many other back office services) as well as other tailor made BPO services adapted to the needs and requirements of clients.

GreenPoint specialises in regtech, namely in digital and mobile management of know your customer (KYC), digital processing of customers’ records and customer on-boarding.

Direct Medica SA is a healthcare marketing and consulting company based in Boulogne-Billancourt, France, founded in 2000. The firm specializes in providing a range of services designed to enhance the interactions between pharmaceutical companies, healthcare professionals, and patients. Its offerings include marketing and promotional strategies, CRM support, Edetailing solutions, telemarketing, Ebusiness and Elearning solutions, telesales, patient coaching, disease management, and treatment compliance programs. With a customer base exceeding 90 clients, including laboratories, hospitals, and patient associations, Direct Medica operates throughout Europe, facilitating personalized and flexible approaches to healthcare marketing. The company's focus is on optimizing relationships within the healthcare ecosystem to support the promotion and sales of pharmaceutical products.

Telecats B.V. specializes in advanced speech and telephony technology solutions aimed at enhancing customer service. The company offers a range of services, including speech technology for call recognition, routing, and emotional analysis, as well as contact center solutions featuring priority queuing, computer telephony integration, and call recording capabilities. Telecats also provides interactive voice response (IVR) systems that facilitate direct communication with information systems, enabling customer identification and call reason classification. Additionally, the company delivers an IP telephony platform that manages incoming and outgoing calls, user control, and conferencing features. Founded in 1993 and headquartered in Enschede, the Netherlands, with an office in Vienna, Austria, Telecats operates as a subsidiary of Webhelp Nederland B.V.

O|con Office Concept is a customer service center for demanding, comprehensive customer service and customer acquisition. On behalf of the client, all interactive channels and social media are communicated. Individual and personal customer relationships with highest professional solution competence are maintained. Comprehensive integration of the processes into the IT structure of the customer brings innovation to customer service.

MyStudioFactory is a company based in Paris, France, founded in 2007, that specializes in designing and developing digital services and mobile user experience solutions. The firm offers a range of services including strategic analysis, technology auditing, app development, project management, and reporting. It caters to a diverse clientele across various industries such as financial services, consumer goods, distribution, transportation, luxury goods, automotive, and media. As of December 2016, MyStudioFactory operates as a subsidiary of Webhelp SAS.

Netino specializes in monitoring social conversations and ensuring appropriate responses on a round the clock basis.

Contact2Value, founded in 2009, specializes in customer contact center services in the Netherlands. The company, led by Allard Tjon, who has extensive experience in the customer contact industry, offers a range of inbound and outbound services. These include regular service retention, welcome calls, problem escalation, and lifecycle management to enhance customer satisfaction. In addition to direct customer interactions, Contact2Value manages back-office activities and webcare, ensuring comprehensive support for its clients. The organization emphasizes efficiency and dedication, with a team characterized by commitment and passion in a straightforward working environment. The company's strong employee satisfaction, reflected in a recent survey, underscores its successful workplace culture. Contact2Value is recognized as a preferred partner for Canal Digital, contributing significantly to the operational success of customer service processes.

GoExcellent is the leading Nordic outsourcing supplier of call centre, telemarketing/telesales, back office & tech support services.

Callpex Cagri Merkezi Ve Musteri Hizmetleri is a privately held company that provides call center services.

CSM SA is a privately held company that offers consulting services in the communication sector.

OnLine srl is a privately held company that offers outsourced delivery of sales processes for the IT sector.

Perry & Knorr is a privately held company that provides business process outsourcing services.

FDI Group is a payment institution focused on managing the financial relationships of international clients, particularly within the fashion and textile industries. The company specializes in providing payment solutions that enhance cash collection processes and secure account receivables for its clients. Additionally, FDI offers credit management products and services tailored for export sales, facilitating seamless transfers of invoices and credit notes through its online IT platform. This approach allows FDI to effectively support its clients in navigating the complexities of international trade while ensuring efficient financial management.

SNT is one of the largest service providers in the Netherlands and Belgium in the field of multi-channel customer contacts. We are also the country's longest serving Contact Center organisation. Our aim is to ensure that our clients can effectively build and maintain contact with their customers. Thanks to our years of experience, we know exactly how to optimise the contact value per customer segment based on the business objectives of our clients.

Telecom Service Centres is a privately held company that provides customer management solutions to blue-chip organizations.

Eos Contact Center is a privately held company that owns and operates call centers.