Zendesk
Founded in 2007, Zendesk is a leading customer service platform that empowers organizations to improve customer engagement. Its software suite enables unified communication across channels and simplifies customer service management. With over 150,000 customers worldwide, Zendesk operates from its headquarters in San Francisco.
Top Stages
Past deals in Serbia
Tymeshift
Acquisition in 2023
Tymeshift, Inc. is a technology company that specializes in workforce management solutions for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers an application that tracks time spent on various customer interactions, such as tickets, chats, and calls. The platform provides tools for creating comprehensive intraday schedules, monitoring staffing across channels, and delivering real-time insights into agent activity and productivity. By streamlining scheduling, forecasting, and reporting, Tymeshift aims to enhance customer service effectiveness for organizations both in the United States and internationally.
Tymeshift
Seed Round in 2020
Tymeshift, Inc. is a technology company that specializes in workforce management solutions for customer support teams. Founded in 2017 and headquartered in Fairfield, Iowa, with additional offices in Novi Sad, Serbia, and Lisbon, Portugal, Tymeshift offers an application that tracks time spent on various customer interactions, such as tickets, chats, and calls. The platform provides tools for creating comprehensive intraday schedules, monitoring staffing across channels, and delivering real-time insights into agent activity and productivity. By streamlining scheduling, forecasting, and reporting, Tymeshift aims to enhance customer service effectiveness for organizations both in the United States and internationally.
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