Freshworks

Freshworks Inc. develops a suite of innovative software solutions designed to enhance customer engagement for businesses globally. Founded in 2010 and headquartered in San Mateo, California, the company offers a range of products including Freshdesk for customer support, Freshsales CRM for sales management, and Freshworks 360, which integrates sales, support, marketing, and success tools. Other solutions include Freshservice for IT service management, Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshteam for recruitment and onboarding. Additionally, Freshworks provides Freshrelease for project management, Freshconnect for team collaboration, Freshping for website monitoring, and Freshstatus for public status updates. The company aims to facilitate better customer relationships through its Customer-for-Life Cloud, which supports organizations in nurturing long-term connections with clients. Freshworks has a strategic partnership with Tata Consultancy Services and maintains international offices in several locations, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands.

Prakash Ramamurthy

Chief Product Officer

17 past transactions

WorqHat

Non Equity Assistance in 2021
An online EdTech marketplace that hyper connects Industries and Educators with University Students & Fresh Graduates and facilitates them in their transition from University to a financially and professionally independent career.

Flint

Acquisition in 2020
Flint is the most advanced and innovative open standards-based automation platform. The company's unified platform wires your enterprise’s IT infrastructure together to integrate, orchestrate, and automate all enterprise operations.

AnswerIQ

Acquisition in 2020
AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system. AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business.

Fyle

Series A in 2019
Fyle is a digital transaction platform that solves the problem of business expense reporting and management. Fyle brings in deep linking, deep learning to the world of transaction processing and management. Imagine a world where expense processing happens with a single click of a button. Fyle is a digital transaction platform that allows users to connect, store and share business transactions with a click of a button.

CanvasFlip

Acquisition in 2019
CanvasFlip is fastest growing prototyping suite to create and validate your application design prototypes for your mobile and web applications. An alternative to outdated prototyping solutions like Flinto or Invision; enhanced for creating and validating your design prototypes in minutes. CanvasFlip is a cloud-based design collaboration and testing platform, enabling designers to create design prototype and capture analytics right on their designs. They want to make a better world where digital consumers don’t have to struggle to use the app. They look forward to achieving it by helping designers validate their ideas early and frequently. They build CanvasFlip because almost all alternate user testing tools were very expensive and time taking and running a test with them was a nightmare. CanvasFlip is started by 2 friends - Vipul Mishra and Manish Jha who were trying to build and validate earlier products. Since none of the prototyping tools provided analytics back then and user testing was extremely expensive and cumborsome, CanvasFlip was founded to make a seamless and cost-effective way to validate ideas at design stage.

Fyle

Series A in 2019
Fyle is a digital transaction platform that solves the problem of business expense reporting and management. Fyle brings in deep linking, deep learning to the world of transaction processing and management. Imagine a world where expense processing happens with a single click of a button. Fyle is a digital transaction platform that allows users to connect, store and share business transactions with a click of a button.

Natero

Acquisition in 2019
Natero, Inc. is a cloud-based analytics company that specializes in providing a comprehensive solution for product managers and business intelligence analysts. Founded in 2012 and based in Palo Alto, California, Natero offers a platform that integrates machine learning to predict customer behavior with big data analytics to deliver deep insights into customer interactions. This innovative approach enables SaaS customer success teams to enhance customer retention and maximize customer lifetime value. As of May 2019, Natero operates as a subsidiary of Freshworks Inc.

Fyle

Seed Round in 2018
Fyle is a digital transaction platform that solves the problem of business expense reporting and management. Fyle brings in deep linking, deep learning to the world of transaction processing and management. Imagine a world where expense processing happens with a single click of a button. Fyle is a digital transaction platform that allows users to connect, store and share business transactions with a click of a button.

Zarget

Acquisition in 2017
Zarget is a SaaS-based conversion rate optimization company that provides comprehensive solutions for small- and medium-sized businesses. The Zarget platform is a SaaS-based tool with a Chrome plugin capability that includes heatmapping, funnel analysis, A/B testing, split URL testing, live data reporting, and optimization features. Founded in 2015, Zarget is headquartered in Walnut, California.

JoeHukum

Acquisition in 2017
In the fast-moving world, all of us are too occupied with our personal, professional and social commitments. Though there may be money, time is always scarce. We very well understand your situation and therefore, we can help you at every step. JoeHukum knows no bounds when it comes to services, which include making reservations, shopping, education, beauty & health, and other basic services like plumber, electrician, carpenter and many more. Text us the requirement and the location where you need the service, we will make sure that you receive the best available product and service at the earliest and at the most competitive price.

Pipemonk (Formerly ZapStitch)

Acquisition in 2017
Pipemonk is a data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. It builds a "Cloud Data Integration" platform that seamlessly synchronizes and moves data between various Cloud Business Apps (like Shopify, QuickBooks, BigCommerce, etc). It was founded in 2014 and is headquartered in Palo Alto, California.

Chatimity

Acquisition in 2016
Chatimity Software Pvt Ltd. operates a social chat application that enables people to communicate with anyone else in the world. The company was founded in 2011 and is based in Bengaluru, India. As of October 18, 2016, Chatimity Software Pvt Ltd. operates as a subsidiary of Freshdesk Technologies Private Limited.

Airwoot

Acquisition in 2016
Airwoot is a real-time customer support provider enabling brands to provide customer support on social media by notifying the customer engagement in real-time. The company reinvents the customer experience by transforming the way brands interact with their customers on social media. It is an intelligent customer experience platform using natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the customers like never before, and increase customer satisfaction. It is used by many of the consumer internet companies of India to manage social media customer experience.

Framebench

Acquisition in 2016
Framebench is a cloud-based communication and feedback platform designed specifically for digital agencies and creative design firms. It serves as a central workspace where users can store and share various creative assets, including videos, documents, and images. The platform facilitates real-time collaboration, allowing remote teams and clients to review assets, suggest changes, and engage in discussions. All interactions are automatically documented for future reference, promoting an efficient visual communication workflow. This streamlined process enables design teams to receive prompt feedback, thereby reducing the number of iterations needed for project delivery and allowing them to concentrate on their core creative tasks.

Konotor

Acquisition in 2015
Konotor operates as a user engagement platform for mobile applications. It offers a two-way communication channel between mobile application users; and customer support from within the application. The company is based in Chennai, India. As of December 16, 2015, Konotor operates as a subsidiary of Freshdesk Inc.

Frilp

Acquisition in 2015
Frilp (Friend's Help) is powered by your friends and an advanced algorithm that recommends the shops and services that is best suited for you. The goal of frilp is to greatly reduce the time and effort it takes for you to discover that one trusted business which you can use, at a time when you need it badly.

1CLICK

Acquisition in 2015
1Click is a cloud based pluggable video infrastructure company. 1Click provides an easy to use plugin for browser and mobile platform to embed face to face conversations in your business workflows. 1Click is a video/audio collaboration platform. This platform is built using open standards to allow maximum interoperability.
Spot something off? Help us improve by flagging any incorrect or outdated information. Just email us at support@teaserclub.com. Your feedback is most welcome.