PlumChoice
PlumChoice, Inc. specializes in providing white-label technical services tailored for cloud and Internet of Things (IoT) companies. Founded in 2001 and headquartered in Lowell, Massachusetts, the company offers a comprehensive range of services, including 24/7 support, pre-purchase consultation, installation, configuration, product integration, and ongoing problem resolution. PlumChoice also delivers solutions designed to enhance customer experiences throughout the entire buyer and customer lifecycle, from initial inquiries to post-implementation support. The firm serves a diverse clientele, including small businesses and individual consumers, and collaborates with various partners, including manufacturers and retailers, to address complex technical challenges. As a subsidiary of SquareTrade, Inc., PlumChoice aims to increase brand loyalty and drive revenue growth for its partners by providing specialized technical services that reduce returns, enhance product adoption, and foster customer engagement.
TiFiC AB specializes in support automation and self-service solutions aimed at enhancing technical customer support for both enterprises and consumers. Founded in 1999 and based in Gothenburg, Sweden, the company provides a range of products including Helpdesk Booster, which aids helpdesk staff by automatically collecting and presenting relevant information to streamline problem-solving. Their Support Automation Suite resolves known errors in end-user environments autonomously. Additionally, TiFiC offers Migration Suite, which facilitates IT migration projects through tools like Tific Ready and Tific Steady, guiding employees through necessary steps, and Tific Go, which helps configure new environments. The company's mobile solutions, including the Mobile Acceleration Platform, support various mobile devices. TiFiC serves a diverse clientele, including IT service providers, mobile vendors, and hardware and software manufacturers, leveraging artificial intelligence to improve support quality and reduce costs.
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