Servify

Servify is a mobile-based platform designed to enhance the ownership experience of electronic gadgets and appliances for consumers. It serves as a personal assistant that allows users to store important documents such as bills and warranties in the cloud. Additionally, Servify connects users with brand-authorized service providers, ensuring reliable repair and maintenance when needed. The platform integrates various partners within the post-sales service ecosystem and offers device lifecycle management services, enabling enterprises to effectively manage the post-purchase experience and guide consumers in their future purchasing decisions. Through its comprehensive service offerings, Servify aims to deliver a seamless and satisfactory customer experience.

Ratnesh Vijayvargiya

Co-Owner, Chief Delivery Officer and Senior Vice President of Tech and Product

4 past transactions

Jubi

Acquisition in 2023
Jubi specializes in developing artificial intelligence-powered conversational software, notably the Jubi AI Ultrabot. This technology is designed to enhance customer support and engagement through its application in various chatbot use cases. By integrating behavioral science and deep analytics, Jubi’s software enables businesses to automate online sales and customer service functions while also facilitating personalized re-engagement strategies. This approach allows organizations to build their artificial intelligence capabilities effectively, streamlining interactions with customers and improving overall service delivery.

247around

Acquisition in 2022
247around is a service platform that specializes in post-purchase assistance for home appliances and consumer electronics, catering to e-commerce companies and appliance brands. The company offers a wide range of services, including installations, warranty repairs, maintenance contracts, returns validation, buyback options, and spares management. With a service network covering 4,000 cities and over 19,500 pin codes in India, 247around enables brands to concentrate on their core operations while ensuring comprehensive service coverage. The company’s unique selling proposition lies in its technical integration with various stakeholders, such as dealers, distributors, e-commerce platforms, and end consumers, which facilitates a seamless customer experience throughout the service journey. Some notable clients include leading brands like Amazon, PayTM, Flipkart, and Godrej, among others. By establishing a strong offline presence, 247around is poised to become a significant player in the services sector, bridging the gap between online offerings and offline support.

WebToGo

Acquisition in 2021
WebToGo is a comprehensive provider of multichannel self-care and customer experience solutions tailored for smartphones, tablets, and laptops. The company specializes in delivering innovative solutions across various industries, including telecommunications, insurance, original equipment manufacturers (OEM), and social services. By focusing on enhancing user engagement, WebToGo empowers both end-users and support agents, ensuring effective service regardless of device or platform constraints.

IService

Acquisition in 2019
iService specializes in the repair and servicing of smartphones, laptops, and tablets. The company operates both online and through four physical service centers, allowing customers to conveniently schedule appointments for repairs. Users can choose to have their devices repaired at home, bring them to a nearby location, or arrange for a pickup service. iService aims to streamline the repair process, making it easier for consumers to manage their electronic devices and ensuring that their gadgets are fixed with minimal hassle.
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