Qualtrics

SurveyVitals is a healthcare analytics company focused on enhancing patient experience by delivering real-time feedback to providers and organizations. By offering a comprehensive suite of patient satisfaction survey tools, it equips healthcare professionals with actionable insights essential for improving service delivery and online reputation. The platform features intuitive reporting through online client portals and has gathered over 5 million completed surveys, providing a robust benchmark for analysis. SurveyVitals aims to support healthcare organizations in navigating the complexities of the evolving healthcare landscape, facilitating service recovery, documentation, and security while prioritizing patient feedback.

Clarabridge is a Customer Experience Management platform that assists businesses in enhancing their customer interactions. By leveraging advanced text analytics and natural language processing technology, the platform transforms various forms of customer feedback—such as contact center calls, comments, and reviews—into actionable insights. This enables organizations to understand customer sentiments better and make informed decisions that drive improvements in customer experience. Since its establishment, Clarabridge has served numerous leading brands, helping them to grow sales, ensure compliance, and increase operational efficiency through a deep understanding of customer feedback.

Usermind, Inc. is a technology company that offers a unified orchestration platform aimed at enhancing business operations and customer journeys. Established in 2013 and headquartered in Seattle, Washington, Usermind addresses issues associated with siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and automating complex customer interactions. Additionally, it provides comprehensive analytics on business processes, which empowers companies to deliver data-driven, omnichannel customer engagement throughout the entire customer lifecycle. Usermind's solutions enable businesses to optimize personalized interactions, enhance customer experiences, and ultimately drive revenue growth while reducing costs. The company was founded by technology veterans Michel Feaster and Przemek Pardyak and is supported by prominent venture capital firms.

Delighted Inc. is a customer feedback service that helps organizations gather actionable insights about customer satisfaction. Founded in 2013 and based in Palo Alto, California, Delighted employs the Net Promoter System to collect feedback through a simple survey consisting of a single question, supplemented by an open-ended comment box. This approach allows customers to rate products or services and provide qualitative feedback effortlessly. The collected data is presented in real-time on a user-friendly dashboard, enabling businesses to respond quickly to customer sentiments. As of March 2018, Delighted operates as a subsidiary of Qualtrics International Inc., focusing on aligning customer needs with business growth and enhancing overall customer happiness.

Statwing, Inc. is a developer of web-based data analysis software designed for business users, data analysts, and market researchers. The company's primary offering, Statwing, enables users to efficiently analyze tables of data, conduct regression analysis, and visualize results through various formats, including histograms, scatterplots, heatmaps, and bar charts. This software facilitates data cleaning, exploration of relationships, and the creation of pivot tables, significantly streamlining the analytical process. Statwing's solutions cater to diverse applications, including survey and marketing analysis, academic research, journalism, and personal data tracking. Founded in 2012 and based in San Francisco, California, Statwing operates as a subsidiary of Qualtrics, LLC.