Qualtrics

SurveyVitals is a healthcare analytics company focused on enhancing patient experience by delivering real-time feedback to providers and organizations. By offering a comprehensive suite of patient satisfaction survey tools, it equips healthcare professionals with actionable insights essential for improving service delivery and online reputation. The platform features intuitive reporting through online client portals and has gathered over 5 million completed surveys, providing a robust benchmark for analysis. SurveyVitals aims to support healthcare organizations in navigating the complexities of the evolving healthcare landscape, facilitating service recovery, documentation, and security while prioritizing patient feedback.

Clarabridge is a Customer Experience Management platform that assists businesses in enhancing their customer interactions. By leveraging advanced text analytics and natural language processing technology, the platform transforms various forms of customer feedback—such as contact center calls, comments, and reviews—into actionable insights. This enables organizations to understand customer sentiments better and make informed decisions that drive improvements in customer experience. Since its establishment, Clarabridge has served numerous leading brands, helping them to grow sales, ensure compliance, and increase operational efficiency through a deep understanding of customer feedback.

Usermind, Inc. is a technology company that specializes in creating a unified orchestration platform aimed at enhancing business operations and customer experiences. Founded in 2013 and headquartered in Seattle, Washington, Usermind addresses the challenges posed by siloed enterprise systems and fragmented customer data. Its platform integrates various SaaS applications and on-premise systems, facilitating entity mapping and the automation of complex customer journeys. By providing a customer data platform alongside a customer journey orchestration engine and analytics capabilities, Usermind enables organizations to deliver data-driven, omnichannel engagement throughout the customer lifecycle. This comprehensive approach empowers businesses to increase revenue, enhance customer engagement, and optimize costs.

Delighted Inc., established in 2013 and headquartered in Palo Alto, California, specializes in online customer feedback solutions. The company offers its flagship product, Delighted, which employs the Net Promoter System to collect real-time, actionable feedback from customers through a single question survey. This enables organizations to understand their customers' experiences better and drive business growth accordingly. As of March 15, 2018, Delighted operates as a subsidiary of Qualtrics International Inc.

Statwing, Inc. is a provider of web-based statistical analysis software based in San Francisco, California. Founded in 2012, the company specializes in developing tools that enable business users, data analysts, and market researchers to efficiently analyze tables of data. Statwing's software facilitates statistical and regression analysis, data cleaning, and the exploration of relationships within data sets. It allows users to create visual representations of their analysis, including histograms, scatterplots, heatmaps, and bar charts, which can be easily exported to Excel or PowerPoint. The solution is applicable across various fields, including survey analysis, marketing research, academic studies, journalism, and personal data applications. Statwing operates as a subsidiary of Qualtrics, LLC.