Qualtrics
Qualtrics LLC specializes in experience management software that enables organizations to collect and analyze data related to customer, employee, brand, and product experiences, collectively known as X-data™. Its comprehensive platform supports various functions including customer satisfaction, employee engagement, market research, and brand insights. Qualtrics offers a suite of tools such as the Research Suite for online surveys, Vocalize for dynamic dashboards, and Delighted AI to automate customer feedback processes. The company serves over 8,500 enterprises globally, including a significant portion of the Fortune 100 and top educational institutions. Founded in 2002 and headquartered in Provo, Utah, Qualtrics operates as a subsidiary of Qualtrics International Inc., providing organizations with the resources needed to enhance experiences across all touchpoints.
Clarabridge is a prominent Customer Experience Management platform that assists leading brands in enhancing their customer experience. The company employs advanced text analytics and enterprise survey tools to analyze various forms of customer feedback. By transforming this feedback into actionable insights, Clarabridge enables businesses to make informed decisions that improve customer satisfaction and engagement. Through its robust solutions, the company empowers organizations to understand their customers better and take decisive actions to elevate their overall experience.
Usermind, Inc. is a company that develops a unified orchestration platform aimed at enhancing business operations and customer journeys. Established in 2013 and based in Seattle, Washington, Usermind addresses the challenges posed by fragmented enterprise systems and disorganized customer data. By providing a Customer Engagement Hub, the company integrates disparate systems and data sources into a cohesive customer data platform. This is complemented by a robust customer journey orchestration engine, machine learning capabilities, and closed-loop analytics. Usermind enables organizations to automate complex customer interactions, manage customer data effectively, and deliver data-driven, omnichannel engagement throughout the entire customer lifecycle. The firm is supported by notable investors, including Andreessen Horowitz, Menlo Ventures, and CRV.
Delighted Inc. is a customer feedback service that helps organizations gather actionable insights about customer satisfaction. Founded in 2013 and based in Palo Alto, California, Delighted employs the Net Promoter System to collect feedback through a simple survey consisting of a single question, supplemented by an open-ended comment box. This approach allows customers to rate products or services and provide qualitative feedback effortlessly. The collected data is presented in real-time on a user-friendly dashboard, enabling businesses to respond quickly to customer sentiments. As of March 2018, Delighted operates as a subsidiary of Qualtrics International Inc., focusing on aligning customer needs with business growth and enhancing overall customer happiness.
Statwing, Inc. develops data analysis tools. The company offers Statwing, a solution that allows users to analyze tables of data and run a regression analysis; and clean data, explore relationships, and create charts. Its solution is also used to automatically visualize analysis through histograms, scatterplots, heatmaps, and bar charts by exporting to Excel or PowerPoint. Statwing, Inc. offers its solution for survey, marketing analysis, academic research, journalism, and quantified self data applications. The company was incorporated in 2012 and is based in San Francisco, California. As of May 26, 2016, Statwing, Inc. operates as a subsidiary of Qualtrics, LLC.
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