Atento
Atento S.A. is a prominent provider of customer relationship management (CRM) and business process outsourcing (BPO) services, operating primarily in Latin America, Europe, the Middle East, and Africa. The company offers a comprehensive suite of services, including sales, customer care, technical support, collections, and back-office operations, utilizing both digital channels—such as SMS, email, and social media—and traditional voice interactions. Atento serves a diverse clientele across various sectors, including telecommunications, banking, financial services, consumer goods, healthcare, and public administration. With a workforce of over 160,000 employees, Atento is recognized for its strong operational presence and deep understanding of regional markets, which allows it to deliver tailored solutions and exceptional customer experiences. The company's commitment to enhancing business efficiency and meeting consumer demands has established it as a leading player in the CRM and BPO sectors, recognized among the top three globally.
Keepcon is an internet content-moderation firm based in Buenos Aires, Argentina, founded in 2008. It offers a platform that features automatic moderation mechanisms fully integrated with clients' websites. This platform employs advanced technological engines to identify content suitable for automatic moderation, thereby enhancing the efficiency and quality of manual review processes. Additionally, Keepcon's solutions leverage semantic and artificial intelligence technologies to better understand customer emotions, perceptions, needs, and desires. This comprehensive approach allows companies to automate interactions and streamline service, ultimately improving consumer satisfaction and operational efficiency.
Interfile Participações S.A., based in Taboão da Serra, Brazil, specializes in business process outsourcing (BPO) services primarily for the banking and financial services sector. Established in 2004, the company provides a comprehensive range of solutions that include consulting on business processes, document management, and credit receivables management. Interfile's services encompass the physical and electronic handling of documents, contract formalization, and auditing of credit receivables. The company is recognized as a leader in the Brazilian BPO market, serving a significant number of prominent financial institutions and enabling them to enhance operational efficiency by outsourcing non-core activities. As of 2017, Interfile operates as a subsidiary of Atento Brasil S.A.
Founded in 2007, R Brasil has more than 20 blue-chip clients in its portfolio. The company is highly regarded for providing financial services, telecommunications and retail clients in Brazil with innovative and efficient collections solutions. A reference within the industry, R Brasil's collections platform provides fast integration with client systems and delivers revenue recovery effectiveness through business intelligence and analytics.
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