Brand Embassy
Brand Embassy Ltd. is a provider of a cloud-based customer service platform that integrates various digital communication channels, including social media, live chat, email, and forums. Founded in 2011 and headquartered in Prague, with additional offices in London, San Francisco, and other locations, the company focuses on delivering real-time customer service solutions, particularly for the telecommunications sector. Its platform is designed to enhance customer engagement by intelligently routing inquiries to appropriate service agents using AI technology. Brand Embassy serves notable clients such as T-Mobile, Vodafone, and Alibaba, helping them improve agent productivity and sales conversions while facilitating significant operational scaling. As a subsidiary of Nice Systems UK Limited since 2019, Brand Embassy continues to support companies in their digital transformation efforts in customer service.
In November 2012, Beepl was acquired by Brand Embassy for an undisclosed sum. Around the same time, the consumer-facing Q&A site was taken off-line. Founded in April 2011, Beepl let users seek answers and opinion from subject specialists, enthusiasts and their social graph. Following a three month long private alpha, the Q&A site launched publicly on 16th January 2012 to widespread media coverage. In July 2011, Beepl announced that it had raised a 'six figure' seed round led by Credo Ventures, the Prague-based VC fund targeting early stage technology companies in Central and Eastern Europe (CEE). In the previous month, the London-based company announced that it had recruited technology journalist and ex-TechCrunch writer Steve O'Hear as co-founder and CEO. O'Hear left the company in February 2012.
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