Uniphore Software Systems Private Limited is a technology company that specializes in multilingual speech recognition software solutions focused on enhancing customer interactions. Founded in 2008 and headquartered in Chennai, India, with additional offices in Manila, Dubai, Palo Alto, and Singapore, Uniphore develops an integrated suite of software products that includes tools for conversational analytics, virtual assistance, and voice biometrics. Their offerings include auMina, a platform for transforming customer service through real-time conversation analysis, and akeira, an AI-enabled conversational assistant designed to enhance customer engagement. Uniphore caters to a diverse range of sectors such as banking, insurance, retail, healthcare, and government, enabling businesses to analyze conversations, improve customer service, and implement conversational security measures to prevent fraud. By leveraging natural language processing and sentiment analysis, Uniphore's solutions help organizations optimize their customer service operations and drive efficiency.
ActionIQ, Inc. is a developer of a cloud-based enterprise customer data platform that addresses the data, analytics, and marketing challenges faced by marketers, analysts, and technologists. Founded in 2014 and headquartered in New York City, with an additional office in San Francisco, the company provides a solution that centralizes multiple data sources—such as email, CRM, and clickstream—into a comprehensive analytics dashboard. This enables users to capture, analyze, and utilize customer data effectively, allowing for the design and deployment of personalized marketing campaigns across various channels without requiring IT assistance. ActionIQ serves clients in sectors including retail, media and entertainment, subscriptions, and telecommunications, empowering them to launch individualized campaigns rapidly and at scale.
Infoworks.io
Acquisition in 2024
Infoworks.io, Inc. is an enterprise software company that specializes in automated data management solutions for organizations managing large-scale data environments. Founded in 2014 and headquartered in Palo Alto, California, with an additional office in Bengaluru, India, the company offers DataFoundry, a tool designed to streamline data operations and orchestration. This platform facilitates the discovery, loading, organization, and management of data on Hadoop, enabling enterprises to consolidate their data and manage workflows efficiently from ingestion to analytics. Infoworks' solutions encompass various aspects of data management, including ingestion, synchronization, preparation, and orchestration, which significantly accelerate cloud migration and modernize data operations. By automating these processes, Infoworks enables organizations to unlock the value of their data while improving delivery speed for AI, machine learning, and analytics applications.
HEXAGONE
Acquisition in 2023
HEXAGONE provides a scientific approach to human behaviour based on a Deep Learning method. Hexagone solution combines the best of three aspects to help you make the best decisions behavioural sciences, cloud technology, and data science.
Red Box
Acquisition in 2023
For 30 years, Red Box has been the leader in developing voice software and working with our reseller channel to enable customers to unlock the most powerful data set in the world: Voice. They are the world’s leading dedicated voice specialist and the only technology company capable of capturing all voice communications across global enterprises, SMEs, and across both new and legacy systems.
Colabo
Acquisition in 2022
Colabo Inc. develops an enterprise sales automation platform tailored for sales and marketing professionals. This platform integrates seamlessly with major customer relationship management (CRM) systems, such as Salesforce and Microsoft Dynamics, enabling teams to leverage various engagement channels like LinkedIn and Twitter for prospecting and tracking new leads. Colabo's technology allows users to create customized messages and campaign flows that enhance response rates, with results tracked and synchronized with their CRM for real-time insights. Additionally, the platform employs AI-driven knowledge automation to extract and utilize information from both structured and unstructured documents. Founded in 2009, Colabo is headquartered in San Carlos, California, with an additional office in Herzliya, Israel, and serves clients across marketing, sales, retail, and finance sectors.
Jacada
Acquisition in 2021
Jacada is a global software company that specializes in customer experience management and robotic process optimization. It offers solutions to automate and streamline customer service processes across various industries, including retail, banking, and healthcare. Jacada's products range from intelligent virtual agents for self-service and customer satisfaction to agent assist solutions that enhance workflows and reduce error rates. The company's low-code automation platform enables businesses to rapidly design, build, and manage automated customer journeys, improving agility and reducing operational costs. Jacada operates globally with offices in Atlanta, London, Munich, and Israel.
Emotion Research Lab
Acquisition in 2021
Emotion Research Lab operates a cloud-based emotion analytics platform that utilizes facial emotion recognition algorithms to assess customer emotions. The platform identifies six universal emotions—happiness, surprise, anger, disgust, fear, and sadness—by analyzing micro-expressions captured through a standard webcam. This non-intrusive technology allows businesses to monitor emotional responses in real-time, providing insights into consumer satisfaction and engagement. The results are presented in a clear and visual format, enabling users to understand emotional patterns and metrics such as activation and valence. Emotion Research Lab's solutions can be applied to individual assessments or to gauge the emotional experiences of groups, making it a valuable tool for businesses seeking to enhance customer experience and improve products and services.
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