Uniphore

Jacada, Inc. specializes in customer service and contact center solutions, offering products designed to enhance customer interactions across various industries, including retail, banking, healthcare, and telecommunications. Founded in 1990 and based in Atlanta, Georgia, Jacada provides a range of tools such as intelligent assistants, visual interactive voice response, and workflow automation, aimed at streamlining customer service processes. The company's solutions include the Jacada WorkSpace Agent Desktop, which consolidates customer interaction tools for service representatives, and the Jacada Intelligent Assistant, a virtual assistant that facilitates automated customer interactions. Jacada also emphasizes low-code automation, allowing users to create and manage customer journeys without extensive programming knowledge. Operating globally with offices in multiple countries, Jacada focuses on reducing operational costs, improving customer satisfaction, and enhancing overall business agility through its innovative software solutions.

Emotion Research Lab operates a cloud-based emotion analytics platform that utilizes facial emotion recognition algorithms to assess customer emotions. The platform identifies six universal emotions—happiness, surprise, anger, disgust, fear, and sadness—by analyzing micro-expressions captured through a standard webcam. This non-intrusive technology allows businesses to monitor emotional responses in real-time, providing insights into consumer satisfaction and engagement. The results are presented in a clear and visual format, enabling users to understand emotional patterns and metrics such as activation and valence. Emotion Research Lab's solutions can be applied to individual assessments or to gauge the emotional experiences of groups, making it a valuable tool for businesses seeking to enhance customer experience and improve products and services.