Klaus is a customer service quality management platform that enhances the effectiveness of customer interactions by streamlining internal feedback processes. Established on August 9, 2017, in Tallinn, Estonia, by Kair Käsperand and Martin Kõiva, the platform integrates seamlessly with existing help desk solutions, allowing companies to improve response quality and simplify agent onboarding. Klaus focuses on facilitating a systematic quality assurance process, coaching agents, and ultimately increasing customer retention. By providing tools that reduce the complexity of customer conversations, Klaus aims to elevate the overall standard of customer service.
Klaus is a customer service quality management platform that enhances the effectiveness of customer interactions by streamlining internal feedback processes. Established on August 9, 2017, in Tallinn, Estonia, by Kair Käsperand and Martin Kõiva, the platform integrates seamlessly with existing help desk solutions, allowing companies to improve response quality and simplify agent onboarding. Klaus focuses on facilitating a systematic quality assurance process, coaching agents, and ultimately increasing customer retention. By providing tools that reduce the complexity of customer conversations, Klaus aims to elevate the overall standard of customer service.
Bolt is the first European app with a mission to make cities for people, not cars. Bolt has 100 million customers in 45 countries across Europe and Africa. The company challenges personal car ownership, offering better alternatives for every use case, including ride-hailing, shared cars and scooters, and food and grocery delivery. Bolt was founded in 2013 and is headquartered in Tallinn, Estonia.
Klaus is a customer service quality management platform that enhances the effectiveness of customer interactions by streamlining internal feedback processes. Established on August 9, 2017, in Tallinn, Estonia, by Kair Käsperand and Martin Kõiva, the platform integrates seamlessly with existing help desk solutions, allowing companies to improve response quality and simplify agent onboarding. Klaus focuses on facilitating a systematic quality assurance process, coaching agents, and ultimately increasing customer retention. By providing tools that reduce the complexity of customer conversations, Klaus aims to elevate the overall standard of customer service.
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