Feedbackly

Feedbackly is an AI-powered customer feedback platform that focuses on enhancing the entire customer journey by collecting and analyzing feedback across all touchpoints. Originally established as Tapin Feedback in 2012, the company transitioned to Feedbackly in 2016, emphasizing a software-as-a-service (SaaS) model. The platform enables businesses to transform customer feedback into actionable insights that can drive measurable sales through new leads, reviews, and upsell opportunities. By automating customer experience monitoring, Feedbackly allows companies to respond effectively to customer input, ultimately improving their operations and boosting sales. This all-in-one multichannel tool is designed to support businesses in making strategic enhancements based on detailed feedback analysis.