Dialpad
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise solutions, offering a comprehensive suite of services including voice, video, group messaging, SMS, MMS, conferencing, and sharing of screens and documents. Founded in 2002 and based in San Francisco, the company has transformed its offerings through AI-powered features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics. Dialpad's products, which include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, are designed to enhance collaboration and communication for businesses, enabling employees to work securely from any location and device. The company serves notable clients such as Motorola Solutions, ClassPass, Warby Parker, and Vivint, and has strategic partnerships with industry leaders like SoftBank Corp. Dialpad was previously known as Switch Communications, Inc. before rebranding in 2016.
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6 past transactions
Surfboard
Acquisition in 2024
Surfboard is a company that specializes in scheduling and workforce management through its innovative customer service software. It has developed a team planning tool that enhances the collection of customer feedback, making it both seamless and interactive. The platform integrates automated customer experience tools to facilitate root cause analysis and monitor daily trends. This enables enterprises to gather valuable insights and feedback, which are essential for improving products and shaping future operational plans. Surfboard's focus on enhancing customer engagement and optimizing internal processes positions it as a key player in the workforce management sector.
Koopid
Acquisition in 2021
Founded in 2016, Koopid develops AI-based customer service and messaging solutions. Its platform enables businesses to manage customer relationships across channels by intelligently blending automation with human touch.
Kare Knowledgeware
Acquisition in 2021
Kare Knowledgeware Ltd is a company that specializes in developing conversational knowledge automation solutions aimed at enhancing customer experience (CX). Founded in 2013 and based in London, the company provides a range of services including an agent knowledge search tool that improves search accuracy and agent productivity, customer self-service capabilities that enable proactive assistance and easy escalation, and mobile support that integrates self-service solutions into mobile applications. Additionally, Kare Knowledgeware offers a platform that leverages artificial intelligence to analyze text-based data, aiding clients in organizing successful events and driving strategic business decisions. Formerly known as Gluru Ltd, the company positions itself as a comprehensive resource for optimizing customer interactions and maximizing business performance.
Gluru
Acquisition in 2021
Gluru, based in London, operates as a software company specialising in advanced analytical tools for user data. Its flagship product, Kare, is a SaaS platform that processes and connects billions of recommendations from unstructured data sources using proprietary NLP and machine learning algorithms. This enables consumers or teams to save time, collaborate more efficiently, and increase productivity and sales within enterprises by providing real-time, actionable insights into their unstructured data.
Highfive Technologies
Acquisition in 2020
Highfive Technologies, Inc. is a developer of video and web conferencing solutions, offering both software and hardware designed to enhance communication and collaboration for businesses. Founded in 2012 and based in Redwood City, California, the company provides browser-based devices that facilitate video, audio, and screen sharing across various platforms, including laptops, tablets, and phones. Highfive’s offerings include high-fidelity audio and 4K video capabilities, ensuring clear and effective connections during meetings. The company operates under a Hardware-as-a-Service model, allowing clients to access high-quality conferencing solutions with minimal upfront investment. In May 2013, Highfive Technologies changed its name from Parlay Labs, Inc., and as of September 2020, it functions as a subsidiary of Dialpad, Inc.
TalkIQ
Acquisition in 2018
TalkIQ is a technology company that specializes in voice-to-text transcription and analytics, offering its services to a diverse range of industries since its inception in 2014. The company's innovative platform utilizes advanced deep-learning algorithms and proprietary speech recognition technology to provide businesses with insights derived from customer conversations. Through a user-friendly dashboard, TalkIQ synthesizes these interactions, enabling clients to access actionable data and recommendations in real-time. This functionality helps organizations optimize sales, enhance customer service, ensure compliance, and improve overall productivity by recognizing key moments in customer interactions, such as purchase intent and objection handling. With a leadership team experienced in speech and language recognition, TalkIQ is positioned to transform how businesses learn from and respond to their customer conversations.
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