Dialpad
Dialpad, Inc. is a cloud-based communications platform that specializes in enterprise communication solutions. The company offers a range of services, including voice, video, group messaging, SMS, MMS, conferencing, and document sharing, all designed to facilitate secure collaboration for remote teams. Dialpad’s product offerings include Dialpad, Dialpad Sell, UberConference, and Dialpad Contact Center, all powered by advanced VoiceAI technology. These tools provide features such as real-time transcription, automated note-taking, live sentiment analysis, and voice analytics, which enhance communication and decision-making within organizations. Established in 2002 and based in San Francisco, Dialpad serves a diverse clientele, including notable companies like Motorola Solutions and Warby Parker. The company was formerly known as Switch Communications, Inc. before rebranding in 2016, and it maintains strategic alliances, including one with SoftBank Corp.
Surfboard is a company that specializes in workforce management and customer service software. It offers a team planning tool that enhances the customer feedback process, making it more interactive and seamless. The platform integrates automated customer experience tools to facilitate root cause analysis and track daily trends. This enables businesses to gather valuable insights and feedback, which can be utilized to improve products and inform future operational strategies. By focusing on these aspects, Surfboard aims to enhance overall customer satisfaction and operational efficiency for enterprises.
Koopid, Inc. is a company that specializes in AI-driven customer service and messaging solutions, founded in 2016 and headquartered in San Ramon, California. The company develops intelligent chatbots and various integrations for mobile messaging and augmented reality, aiming to enhance customer engagement. Its AI-powered customer experience orchestration platform allows businesses to effectively manage customer relationships by blending intelligent automation with human interaction across multiple channels. This approach transforms traditional contact centers into digital-first operations, enabling brands to engage with customers seamlessly and address their needs promptly.
Kare Knowledgeware Ltd specializes in developing conversational knowledge automation solutions aimed at enhancing customer experience. The company offers a range of tools, including an agent knowledge search tool that improves search accuracy and agent productivity, a customer self-service platform that facilitates proactive assistance and actionable insights, and mobile support that integrates these services into mobile applications. Founded in 2013 and based in London, the company focuses on providing an all-in-one customer experience platform that can scale with user needs. Additionally, Kare Knowledgeware incorporates data analytics and artificial intelligence to help clients optimize their operations and make informed strategic decisions, ultimately driving revenue growth.
gluru is a software company based in London that specializes in advanced analytical and predictive user data solutions. Its flagship product, Kare, transforms unstructured user data into smart and accessible insights, enabling users to utilize information effectively at crucial moments. The Kare software-as-a-service aims to enhance efficiency for both consumers and teams, ultimately boosting productivity and sales for enterprises. By leveraging proprietary natural language processing and machine learning algorithms, the Kare engine processes and connects vast amounts of data, offering secure and private access to actionable insights that reflect the underlying trends and needs of users.
Highfive is a developer of video and web conferencing software and hardware alternatives used to deliver high-fidelity, crystal-clear audio, and high definition 4K camera connections. Its platform combined with their Hardware-as-a-Service model permits companies to have high-quality conference alternatives with low upfront costs that enable clients to improve the ease and quality of business communications and collaboration.
Since 2014, TalkIQ has offered voice‐to‐text transcription and analytics for clients across a wide variety of industries. Using cutting edge deep‐learning algorithms, proprietary speech recognition and predictive analytics technology, we give our clients visibility into all of their phone conversations, extracting insights for uses ranging from sales optimization, to customer service, compliance, and more. Our recommendations enable teams to save time and maximize productivity, though quick access to action-oriented data & analysis. TalkIQ is backed by prominent Silicon Valley VC firms and is helmed by an advisory board with decades of experience in the speech and language recognition fields.
Spot something off? Help us improve by flagging any incorrect or outdated information. Just email us at
support@teaserclub.com. Your feedback is most welcome.