GupShup

OneDirect was launched with the purpose of helping Indian brands overcome challenges they faced with respect to Customer Experience Management. OneDirect has evolved as a pioneer in the CEM space with a suite of world-class products that have been implemented by revered market leaders. This validation has strengthened our position as front runners in customer experience.

AskSid Technology Solutions is a specialist Conversational AI solution for retail and consumer goods delivering 3 outcomes - a) Accelerated Conversions (by simplifying the shopper's journey b) Enrich Product Knowledge-base (by discovering new consumer queries & questions on your products) and c) Precision marketing insights (from raw demand signals hidden in 1:1 customer conversations)

Active.Ai is a developer of a proprietary conversational AI platform tailored for financial institutions, insurance companies, and capital markets. The company's artificial intelligence engine, Triniti, enhances user engagement through various channels, including messaging, voice, and Internet of Things devices. Designed specifically for the financial sector, Triniti leverages advanced Machine Learning, Natural Language Processing, and Natural Language Generation technologies to facilitate intuitive interactions. Active.Ai aims to assist clients in navigating the evolving landscape of customer expectations by providing tools that foster meaningful dialogue and connections during everyday interactions. The company is backed by an executive team with over 60 years of combined industry experience, ensuring a deep understanding of the strategic and operational challenges faced by its clients.

Knowlarity Communications is a prominent provider of cloud business communication solutions, specializing in cloud telephony services. The company offers a range of products designed to enhance automated communication for businesses, including virtual numbers, interactive voice response (IVR) systems, toll-free numbers, and call center software. Additionally, Knowlarity provides advanced AI solutions such as speech analytics, chatbots, and voicebots, along with video and messaging services. By leveraging these technologies, Knowlarity enables businesses to establish efficient communication networks and optimize their customer interactions, ensuring seamless connectivity and improved operational performance.

Developer of a mobile publishing platform intended to help brands publish through text messages. The company's platform allows any company, brand, website, or mobile operator to quickly, easily, and cheaply offer user-friendly mobile services, with particular emphasis on text messaging.