ESW Capital

ESW Capital is a private equity firm based in Dover, Delaware, established in 1988. The firm specializes in acquiring, transforming, and managing mature business software companies, focusing on revitalizing these acquisitions to ensure sustainable success. With a commitment to customer satisfaction, ESW leverages its distinctive operating platform to enhance the performance of its portfolio companies. The firm operates in various sectors, including business-to-business and business-to-consumer markets, and has a history of engaging in acquisitions involving divestitures and distressed assets. Its portfolio includes well-known brands such as Aurea, Trilogy, Versata, Ignite Technologies, and GFI, reflecting its extensive experience in the enterprise software space.

15 past transactions

Contently

Acquisition in 2024
Contently, established in 2011 by Joe Coleman, Dave Goldberg, and Shane Snow, is a fully remote, female-led technology company headquartered in New York City. It specializes in an end-to-end enterprise content marketing platform that combines advanced technology with expert content strategy and a global creative network. The platform enables businesses to create, distribute, optimize, and manage all corporate content centrally, streamlining approval processes for measurable results. Contently has been recognized as the top enterprise content creation platform by G2 and received Gartner Peer Insights' Customer Choice award.

SLI Systems

Acquisition in 2019
SLI Systems Limited specializes in developing learning-based search and navigation technologies for e-commerce websites and other online platforms. The company's offerings include a suite of tools designed to enhance user experience, such as the Learning Search, which adapts to visitor behavior to deliver more relevant search results, and the Enhanced Search Personalization, which tailors the shopping experience for both new and returning customers. SLI also provides features like Rich Autocomplete to engage users with relevant product suggestions and Learning Navigation to create intuitive browsing experiences. Additionally, the company offers a Site Champion service that optimizes web pages for search engines to increase visibility and traffic. Its solutions cater to a wide range of sectors, including apparel, automotive, beauty, and pharmaceuticals. Established in 2013 and headquartered in Christchurch, New Zealand, SLI Systems operates as a subsidiary of ESW Holdings, Inc. and employs a subscription-based service model for its cloud-based platform.

Conquer

Debt Financing in 2018
Conquer is the first end-to-end Revenue Engagement Solution for enterprise sales and service teams. As a native application for both Salesforce and Microsoft Dynamics 365, Conquer works inside your existing CRM to make sales and service teams more effective at gaining access, growing pipeline, winning revenue, and strengthening customer relationships. Conquer makes it simple to plan, execute, and optimize every customer interaction directly where your team works, inside Salesforce or Microsoft Dynamics 365.

Chute

Acquisition in 2018
Chute is a cloud-based platform founded in 2011 and headquartered in San Francisco, California, that enables marketers to harness visual content for enhanced engagement and actionable insights. The company specializes in helping brands and publishers discover, curate, and manage user-generated photos and videos through advanced features such as visual recognition, geolocation, and text search. By obtaining permission to use consumer content, Chute allows businesses to effectively showcase this media in their campaigns and applications, ultimately facilitating stronger connections with audiences and valuable insights into influencer contributions.

Olive Software

Acquisition in 2018
Olive Software, Inc. specializes in content processing technology solutions that facilitate the conversion of publications into XML format. The company offers a range of products, including Olive Dynamic Newsstand, which enhances the content experience for publishers and creates monetization opportunities; Olive Dynamic Book, designed for one-channel publishers to manage their direct-to-consumer sales; and Olive iReader, which allows content delivery to iPad users. Additionally, Olive provides the Olive ActivePaper Archive, a SaaS solution for digitizing and preserving historical microfilm, print, and electronic content. Serving a diverse clientele, including enterprises, publishers, libraries, universities, and government institutions both domestically and internationally, Olive Software's platform enables cross-media publishing, audience engagement, and digital archiving through a unified workflow. Founded in 1999 and headquartered in Aurora, Colorado, the company also has research and development facilities in Israel. Olive Software was acquired by Ignite Technologies, Inc. in January 2019.

ResponseTek

Acquisition in 2018
ResponseTek Networks Corp. is a leading provider of Customer Experience Management (CEM) software, focused on enhancing customer satisfaction by transforming customer feedback into actionable insights. The ResponseTek Listening Platform connects major corporations, including HSBC and Vodafone, with their customers across various touchpoints such as retail, call centers, and online services. By employing diverse methods, including SMS surveys and social media monitoring, ResponseTek enables organizations to obtain a comprehensive view of the customer experience, supported by both quantitative data and qualitative feedback. Headquartered in Vancouver, the company also has offices in Toronto and London, UK, and aims to integrate customer experience data across organizations to eliminate information silos and foster improvements in customer satisfaction.

Firm58

Acquisition in 2018
Firm58, Inc. is a provider of web-based financial management software solutions designed to streamline trade operations for capital market firms. Founded in 2005 and headquartered in Chicago, Illinois, the company offers a Software-as-a-Service platform that automates various back-office functions. Key features of the Firm58 platform include revenue management and billing solutions, profit analysis and exchange fee verification, and compliance surveillance tools. These solutions enable firms to manage billing, payments, compensation, and client commission agreements across multiple asset classes, including equities, futures, and foreign exchange. Firm58's clientele consists of global market exchanges, institutional brokerages, and trading firms, all benefiting from the platform’s ability to enhance operational efficiency and revenue management. In January 2019, Firm58 was acquired by Ignite Technologies, Inc.

RMSA Retail Solutions

Acquisition in 2018
RMSA Retail Solutions, LLC specializes in providing planning and consulting services for store retailers through its advanced software platform focused on merchandise planning, forecasting, and inventory management. Founded in 1952 and originally based in Riverside, California, the company is now headquartered in Austin, Texas, following its acquisition by Ignite Technologies, Inc. RMSA's software utilizes data-driven insights to help clients optimize inventory levels and enhance sales profitability by adapting to sales trends. The company serves a diverse clientele across the United States, Canada, and the Caribbean, enabling retailers to effectively manage their inventory, identify growth opportunities, and analyze performance outcomes.

Mobilogy Now

Acquisition in 2018
Mobilogy Inc. specializes in mobile device solutions tailored for wireless operators, retailers, aftermarket service providers, and enterprises. Founded in 1999 and based in Parsippany, New Jersey, the company provides a comprehensive suite of mobile lifecycle services through its platform, Mobilogy Now. This includes advanced diagnostics, phone-to-phone content transfer, backup, restore, and device wipe capabilities, available via in-store, online, and on-device channels. Mobilogy's solutions are designed to enhance customer experiences, boost revenue, improve operational productivity, and ensure security while reducing costs. The company has established a strong global presence, deploying over 75,000 units in more than 100 mobile operators and retailers worldwide, facilitating hundreds of millions of transactions annually. As of July 2018, Mobilogy operates as a subsidiary of ESW Holdings, Inc.

Kayako

Acquisition in 2018
Kayako Limited, founded in 2001 and based in London, United Kingdom, develops customer support software aimed at enhancing customer service experiences for businesses of all sizes, including startups, large corporations, charities, and government entities. The company's software unifies various communication channels such as email, social media, and live chat into a single interface, allowing teams to manage customer inquiries more effectively. By streamlining interactions, Kayako enables businesses to improve customer loyalty and engagement through real-time communication. The platform is designed to transform traditional, cumbersome customer service tools into user-friendly solutions that facilitate proactive and consistent customer support, ultimately helping organizations leverage customer service as a competitive advantage.

Qumu

Post in 2018
Qumu Corporation specializes in providing comprehensive tools for enterprises to create, manage, secure, distribute, and measure live and on-demand video content. The company offers an end-to-end solution that includes software licenses, server appliances, software-enabled devices, and a cloud-hosted software-as-a-service platform. In addition to these products, Qumu provides maintenance, support, and professional services. Its solutions cater to a variety of sectors, including banking, finance, insurance, manufacturing, telecom, technology, and healthcare, as well as government entities, through both direct sales and partnerships. Founded in 1978 and headquartered in Minneapolis, Minnesota, Qumu was formerly known as Rimage Corporation before rebranding in 2013. The majority of the company's revenue is generated from North America, with additional markets in Europe and Asia.

Knowledge Marketing

Acquisition in 2018
Knowledge Marketing is a developer of an integrated online platform designed to assist organizations in monetizing their extensive audience and customer data. The company offers a unique blend of on-demand solutions, which can be utilized as a package or individually based on client needs. Its Audience Management Platform combines tools for email marketing, online data collection, and back office circulation management into a cohesive service. This integration enables clients to enhance their marketing strategies, engage their audiences more effectively, and leverage big data to generate new revenue streams and improve operational efficiency.

Infer

Acquisition in 2017
Infer, Inc. provides cloud-based applications designed to enhance the sales and marketing efforts of Fortune 1000 and high-growth companies. Founded in 2010 and headquartered in Palo Alto, California, Infer utilizes predictive analytics to analyze historical data from customer relationship management systems alongside various external signals from the web, such as company size and job openings. This approach allows Infer to identify leads with the highest likelihood of conversion, enabling companies to prioritize their sales representatives on the most promising opportunities. The platform integrates easily with existing systems, facilitating a quick setup process. As of October 2017, Infer operates as a subsidiary of Ignite Technologies, Inc.

Dotnetnuke

Acquisition in 2017
Dotnetnuke, based in Austin, is a technology company that specializes in creating comprehensive solutions for online experiences. Their offerings serve a diverse clientele, including well-known organizations such as True Value Hardware, Bose, Cornell University, and NASCAR, among others. Dotnetnuke's technology powers over 750,000 websites globally, facilitating engagement for customers, partners, and employees. In addition to its commercial products, Dotnetnuke also oversees the DotNetNuke Open Source Project, contributing to the broader development community.

Wave Systems

Acquisition in 2016
Wave Systems Corp. is a developer and provider of hardware-based digital security solutions, specializing in security applications and enterprise software. Established in 1988 and headquartered in Lee, Massachusetts, with additional offices in several international locations, the company focuses on utilizing industry-standard technologies such as the Trusted Platform Module (TPM) security chip and self-encrypting drives (SED). Wave's offerings include tools for encryption, authentication, malware detection, and data loss protection, which are designed for centralized management and regulatory compliance. By partnering with original equipment manufacturers and drive producers, Wave enhances the security capabilities of various hardware systems. The company aims to simplify data protection while reducing associated costs and uncertainties.
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