Feedbackly

Feedbackly is an AI-powered feedback tool that focuses on measuring and managing customer experiences throughout the entire customer journey. Established in 2016, it evolved from its predecessor, Tapin Feedback, which began as a consultancy for customer experience in 2012. The platform enables businesses to collect feedback from various customer touchpoints, turning this data into actionable insights that can enhance sales through new leads, reviews, and upsell opportunities. Feedbackly automates the monitoring of customer experiences, allowing companies to effectively respond to feedback at every interaction, whether online or offline. By providing detailed analyses, the platform supports businesses in improving their operations and ultimately increasing sales.