Freshworks

Freshworks Inc. develops innovative software solutions designed to enhance customer engagement for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, the company provides a suite of software-as-a-service products that cater to various business functions. Its offerings include Freshdesk for customer support, Freshsales CRM for sales management, Freshservice for IT service management, and Freshteam for recruitment and employee management. Additionally, Freshworks provides tools like Freshchat for customer interaction, Freshmarketer for marketing automation, and Freshcaller for cloud-based telephony. The company's solutions enable organizations to acquire, engage, and retain customers while offering a comprehensive view of customer interactions. Freshworks has a global presence with offices in multiple countries, including India, the UK, Australia, Germany, France, Singapore, and the Netherlands. Its commitment to delivering user-friendly software ensures a quick return on investment for its clients.

Herve Danzelaud

VP Global Channels and Alliances

Sandie Overtveld

Senior Vice President and General Manager APJ + MEA

Parekh, Adit

Director Corporate Development

17 past transactions

WorqHat

Non Equity Assistance in 2021
WorqHat is a groundbreaking no-code platform builder that utilizes the power of Generative AI to produce brandable Custom Apps, Workflows, and Automation for businesses of all sizes, from solopreneurs and startups to medium-sized enterprises. By automating complex workflows, WorqHat streamlines team collaboration, enables top-notch productivity, and ensures that your business thrives. At the core of WorqHat is our advanced deep learning model - AiCon (short for AI Content Optimization Network). This revolutionary language model has been trained on vast amounts of data to understand natural language with exceptional precision and unmatched speed, allowing for faster and easier platform building. Whether you need to improve your sales and marketing strategy, optimize financial operations, or manage HR workflows, WorqHat offers the flexibility and adaptability necessary to meet your needs. With our intuitive drag-and-drop interface, you can easily design and deploy custom apps with zero coding experience required. Say goodbye to lengthy development cycles, limited functionality, and expensive developers - WorqHat empowers you to bring your vision to life, your way.

Flint

Acquisition in 2020
Flint is the most advanced and innovative open standards-based automation platform. The company's unified platform wires your enterprise’s IT infrastructure together to integrate, orchestrate, and automate all enterprise operations.

AnswerIQ

Acquisition in 2020
AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system. AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business.

Fyle

Series A in 2019
Fyle is a real-time expense management solution that connects to credit cards (corporate credit cards and small business credit cards) that customers already have, instead of switching them to a different card. Fyle enables small businesses to have better control and visibility into employee spend by making it easy for employees to turn in receipts with a single click. Employees who use Fyle get an instant SMS when they make a purchase on the company card, to which they can reply to with the photo of the receipt.

CanvasFlip

Acquisition in 2019
CanvasFlip is fastest growing prototyping suite to create and validate your application design prototypes for your mobile and web applications. An alternative to outdated prototyping solutions like Flinto or Invision; enhanced for creating and validating your design prototypes in minutes. CanvasFlip is a cloud-based design collaboration and testing platform, enabling designers to create design prototype and capture analytics right on their designs. They want to make a better world where digital consumers don’t have to struggle to use the app. They look forward to achieving it by helping designers validate their ideas early and frequently. They build CanvasFlip because almost all alternate user testing tools were very expensive and time taking and running a test with them was a nightmare. CanvasFlip is started by 2 friends - Vipul Mishra and Manish Jha who were trying to build and validate earlier products. Since none of the prototyping tools provided analytics back then and user testing was extremely expensive and cumborsome, CanvasFlip was founded to make a seamless and cost-effective way to validate ideas at design stage.

Fyle

Series A in 2019
Fyle is a real-time expense management solution that connects to credit cards (corporate credit cards and small business credit cards) that customers already have, instead of switching them to a different card. Fyle enables small businesses to have better control and visibility into employee spend by making it easy for employees to turn in receipts with a single click. Employees who use Fyle get an instant SMS when they make a purchase on the company card, to which they can reply to with the photo of the receipt.

Natero

Acquisition in 2019
Natero is the only customer success platform to merge machine learning for predicting behavior and big data analytics for deep customer insights. This next generation solution helps SaaS customer success teams maximize customer lifetime.

Fyle

Seed Round in 2018
Fyle is a real-time expense management solution that connects to credit cards (corporate credit cards and small business credit cards) that customers already have, instead of switching them to a different card. Fyle enables small businesses to have better control and visibility into employee spend by making it easy for employees to turn in receipts with a single click. Employees who use Fyle get an instant SMS when they make a purchase on the company card, to which they can reply to with the photo of the receipt.

Zarget

Acquisition in 2017
Zarget is a SaaS-based conversion rate optimization company that provides comprehensive solutions for small- and medium-sized businesses. The Zarget platform is a SaaS-based tool with a Chrome plugin capability that includes heatmapping, funnel analysis, A/B testing, split URL testing, live data reporting, and optimization features. Founded in 2015, Zarget is headquartered in Walnut, California.

JoeHukum

Acquisition in 2017
In the fast-moving world, all of us are too occupied with our personal, professional and social commitments. Though there may be money, time is always scarce. We very well understand your situation and therefore, we can help you at every step. JoeHukum knows no bounds when it comes to services, which include making reservations, shopping, education, beauty & health, and other basic services like plumber, electrician, carpenter and many more. Text us the requirement and the location where you need the service, we will make sure that you receive the best available product and service at the earliest and at the most competitive price.

Pipemonk (Formerly ZapStitch)

Acquisition in 2017
Pipemonk is a data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. It builds a "Cloud Data Integration" platform that seamlessly synchronizes and moves data between various Cloud Business Apps (like Shopify, QuickBooks, BigCommerce, etc). It was founded in 2014 and is headquartered in Palo Alto, California.

Chatimity

Acquisition in 2016
Chatimity started out as a social chat application aimed at helping people discover others based on locality and interests and grew to over 3M users across various platforms. To achieve this we built a lot of chat tech and employed ML and AI solutions like a social reputation system for automated community moderation and spam detection. We built a cool chatbot, named MITI, that in addition to making casual chat, conducted games, and kept users hooked. Later, we carved out the chat tech into a platform catering to even enterprise use cases like sales and support and started to build chatbots specialized in verticals like travel and e-commerce. We came across Freshdesk during this phase and decided to join forces with them in order to leverage their expertise in enterprise software.

Airwoot

Acquisition in 2016
Airwoot is a real-time customer support provider enabling brands to provide customer support on social media by notifying the customer engagement in real-time. The company reinvents the customer experience by transforming the way brands interact with their customers on social media. It is an intelligent customer experience platform using natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the customers like never before, and increase customer satisfaction. It is used by many of the consumer internet companies of India to manage social media customer experience.

Framebench

Acquisition in 2016
Framebench is a cloud based communication and feedback platform specially for digital agencies and creative design firms. Its your central workplace where you can store & share your creative assets. Remote teams & clients can then review, mark changes required on the assets and even host discussions on them in real time. All of this is automatically documented for viewing at any later time. Such a visual communication workflow allows for crisp & quick feedback, reducing the iterations taken for delivery and first hand sharing with the team members who need to address those changes. Thus, letting design teams focus on what they do best..create!

Konotor

Acquisition in 2015
Konotor operates as a user engagement platform for mobile applications. It offers a two-way communication channel between mobile application users; and customer support from within the application. The company is based in Chennai, India. As of December 16, 2015, Konotor operates as a subsidiary of Freshdesk Inc.

Frilp

Acquisition in 2015
Frilp (Friend's Help) is powered by your friends and an advanced algorithm that recommends the shops and services that is best suited for you. The goal of frilp is to greatly reduce the time and effort it takes for you to discover that one trusted business which you can use, at a time when you need it badly.

1CLICK

Acquisition in 2015
1Click is a cloud based pluggable video infrastructure company. 1Click provides an easy to use plugin for browser and mobile platform to embed face to face conversations in your business workflows. 1Click is a video/audio collaboration platform. This platform is built using open standards to allow maximum interoperability.
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