Greylock Partners

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Tome enhances sales team efficiency by employing custom LLMs that assist throughout the sales process. It automates tasks such as account research, outreach, call summaries, and CRM syncing, allowing sales reps to focus more on customer interactions. The platform also optimizes sales playbooks using insights on messaging effectiveness.

Gladly, established in 2014 and headquartered in San Francisco, specializes in cloud-based software for contact centers serving B2C brands. Its platform enables seamless, omnichannel customer communication across voice, email, messaging, chat, and social media, empowering agents and fostering customer loyalty through positive experiences.

Postscript is an eCommerce SMS platform that facilitates communication between brands and their customers through text message marketing. The platform allows users to create and manage SMS marketing campaigns seamlessly, utilizing features such as multimedia messaging and detailed analytics to enhance engagement and drive sales. By automating messages based on customer interactions, Postscript helps businesses overcome challenges associated with declining email engagement and fosters a more direct and personalized connection with their audience. This targeted approach aims to improve overall sales and revenue for eCommerce businesses.

Magical is a productivity app that empowers anyone to slash through repetitive tasks in seconds by effortlessly moving data between any site you work with. With a simple keystroke, Magical automates mundane tasks like messaging, data entry, sourcing, and prospecting workflows. Unlike existing automation solutions that are expensive, clunky, and require a technical team to set up, Magical is designed for non-technical users, offering a simple, user-enabled solution that works across any app.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Notable is an artificial intelligence platform for healthcare operations that automates administrative and operational tasks within health systems, clinics, and other care settings. The platform handles patient intake, scheduling, prior authorization, documentation, and billing automation, enabling providers and staff to streamline workflows and reduce manual workload for more efficient care delivery. It is deployed at over 10,000 sites of care and automates a million repetitive workflows daily across Registration and Intake, Scheduling and Referrals, Assistant, Authorizations, Care Gap Closure, and HCC Chart Review, leading to faster patient processing, improved care coordination, and stronger financial performance for healthcare organizations.

Gem is a comprehensive recruiting platform that integrates seamlessly with LinkedIn, Gmail, Outlook, and applicant tracking systems, designed to enhance the efficiency of talent acquisition teams. It allows recruiters to compile targeted lists, find email addresses, and automate follow-up communications, significantly improving response rates and saving time. The platform provides visibility into the entire hiring funnel by automatically tracking each touchpoint and offering insights into potential biases related to gender, race, and ethnicity throughout the interview process. This data-driven approach enables teams to collaborate effectively, ensuring that no candidate is contacted multiple times. Additionally, managers gain insights into their team's recruiting pipeline, with all interactions and activities synchronized for optimal data integrity.

Tome enhances sales team efficiency by employing custom LLMs that assist throughout the sales process. It automates tasks such as account research, outreach, call summaries, and CRM syncing, allowing sales reps to focus more on customer interactions. The platform also optimizes sales playbooks using insights on messaging effectiveness.

Common Room is a developer of community marketing software that facilitates connections between organizations and their communities. The company's platform leverages advanced signal capture and AI-powered activation agents to enhance engagement and conversion strategies for go-to-market teams. By focusing on person and account identification and enrichment, Common Room enables organizations to identify the right targets and determine optimal engagement times. The software promotes authentic relationships and fosters collaboration and communication, allowing users to cultivate thriving and engaged digital communities.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Postscript is an eCommerce SMS platform that facilitates communication between brands and their customers through text message marketing. The platform allows users to create and manage SMS marketing campaigns seamlessly, utilizing features such as multimedia messaging and detailed analytics to enhance engagement and drive sales. By automating messages based on customer interactions, Postscript helps businesses overcome challenges associated with declining email engagement and fosters a more direct and personalized connection with their audience. This targeted approach aims to improve overall sales and revenue for eCommerce businesses.

Tome enhances sales team efficiency by employing custom LLMs that assist throughout the sales process. It automates tasks such as account research, outreach, call summaries, and CRM syncing, allowing sales reps to focus more on customer interactions. The platform also optimizes sales playbooks using insights on messaging effectiveness.

Magical is a productivity app that empowers anyone to slash through repetitive tasks in seconds by effortlessly moving data between any site you work with. With a simple keystroke, Magical automates mundane tasks like messaging, data entry, sourcing, and prospecting workflows. Unlike existing automation solutions that are expensive, clunky, and require a technical team to set up, Magical is designed for non-technical users, offering a simple, user-enabled solution that works across any app.

Gem is a comprehensive recruiting platform that integrates seamlessly with LinkedIn, Gmail, Outlook, and applicant tracking systems, designed to enhance the efficiency of talent acquisition teams. It allows recruiters to compile targeted lists, find email addresses, and automate follow-up communications, significantly improving response rates and saving time. The platform provides visibility into the entire hiring funnel by automatically tracking each touchpoint and offering insights into potential biases related to gender, race, and ethnicity throughout the interview process. This data-driven approach enables teams to collaborate effectively, ensuring that no candidate is contacted multiple times. Additionally, managers gain insights into their team's recruiting pipeline, with all interactions and activities synchronized for optimal data integrity.

Cresta is a technology company that leverages artificial intelligence to enhance customer service and sales operations. Its platform is designed to improve the quality of customer interactions by providing timely and relevant information to agents, thereby facilitating effective communication between agents and customers. By augmenting the capabilities of sales and service teams, Cresta's tools aim to increase conversion rates and overall efficiency, ultimately enabling businesses to significantly boost productivity in their customer-facing operations. Through its innovative approach, Cresta supports organizations in managing inquiries more effectively and streamlining their customer experience.

Gladly, established in 2014 and headquartered in San Francisco, specializes in cloud-based software for contact centers serving B2C brands. Its platform enables seamless, omnichannel customer communication across voice, email, messaging, chat, and social media, empowering agents and fostering customer loyalty through positive experiences.

Notable is an artificial intelligence platform for healthcare operations that automates administrative and operational tasks within health systems, clinics, and other care settings. The platform handles patient intake, scheduling, prior authorization, documentation, and billing automation, enabling providers and staff to streamline workflows and reduce manual workload for more efficient care delivery. It is deployed at over 10,000 sites of care and automates a million repetitive workflows daily across Registration and Intake, Scheduling and Referrals, Assistant, Authorizations, Care Gap Closure, and HCC Chart Review, leading to faster patient processing, improved care coordination, and stronger financial performance for healthcare organizations.

Notable is an artificial intelligence platform for healthcare operations that automates administrative and operational tasks within health systems, clinics, and other care settings. The platform handles patient intake, scheduling, prior authorization, documentation, and billing automation, enabling providers and staff to streamline workflows and reduce manual workload for more efficient care delivery. It is deployed at over 10,000 sites of care and automates a million repetitive workflows daily across Registration and Intake, Scheduling and Referrals, Assistant, Authorizations, Care Gap Closure, and HCC Chart Review, leading to faster patient processing, improved care coordination, and stronger financial performance for healthcare organizations.

Trimian is a startup based in Menlo Park, specializing in mobile applications. The company has developed a smart contacts application aimed at helping professionals effectively organize their contacts. This application allows users to manage their connections by creating a comprehensive guide to their acquaintances, categorizing them based on criteria such as schools, companies, and skills. By doing so, Trimian enables users to quickly identify and reach out to the right individuals when needed. The name "Trimian" derives from "tri-simian," which reflects the concept of the three wise monkeys, symbolizing wisdom and discernment in communication.

Gladly, established in 2014 and headquartered in San Francisco, specializes in cloud-based software for contact centers serving B2C brands. Its platform enables seamless, omnichannel customer communication across voice, email, messaging, chat, and social media, empowering agents and fostering customer loyalty through positive experiences.

Gladly, established in 2014 and headquartered in San Francisco, specializes in cloud-based software for contact centers serving B2C brands. Its platform enables seamless, omnichannel customer communication across voice, email, messaging, chat, and social media, empowering agents and fostering customer loyalty through positive experiences.

Gladly, established in 2014 and headquartered in San Francisco, specializes in cloud-based software for contact centers serving B2C brands. Its platform enables seamless, omnichannel customer communication across voice, email, messaging, chat, and social media, empowering agents and fostering customer loyalty through positive experiences.

Handwriting.io is a technology company that specializes in digital handwriting solutions designed for integration into mobile apps, desktop applications, and websites. The company's platform enables businesses to create authentic digital representations of handwritten messages, which can be utilized for sending personalized notes or emails. This service enhances brand identity and fosters effective communication with customers, employees, and media. Additionally, Handwriting.io offers a messaging platform that allows for the creation of customized, animated messages featuring unique handwriting styles, fonts, and effects, thereby transforming the chat experience with real 3D handwriting.

Truly helps you build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality.

ClearSlide, Inc. is a sales engagement platform based in San Francisco, California, that offers web-based and mobile tools for sales management and online presentations. Founded in 2009, the company provides a comprehensive suite of products, including Live Pitch for screen sharing presentations, Email Pitch for tracking customer interactions with emailed content, and a centralized sales content hub known as ClearSlide Live Content. Additionally, it offers ClearSlide Analytics & Insights, which delivers visibility into sales activities. ClearSlide also includes mobile applications like ClearSlide Presenter and ClearSlide Mail, tailored for sales teams and email communications, respectively. The platform integrates seamlessly with existing systems such as CRM and CMS and is optimized to fit various sales and marketing processes. ClearSlide serves a diverse range of industries, including media, technology, education, and healthcare, enabling enterprise sales professionals to enhance customer interactions and achieve better business outcomes. As of December 2017, ClearSlide operates as a subsidiary of Corel Corporation.

Wrapp is a company that redefines customer loyalty and rewards through a personalized approach. By connecting to users' payment cards, Wrapp analyzes their transaction data to understand individual buying behaviors. This enables the company to deliver relevant rewards from brands that align with users' interests, effectively enhancing the customer experience. Wrapp focuses on cashback returns, ensuring that the rewards provided are meaningful and practical for consumers. Additionally, Wrapp offers a social gifting service that allows users to celebrate their friends, further emphasizing its commitment to fostering meaningful connections and experiences. Through these innovative services, Wrapp aims to transform the landscape of consumer rewards and marketing.

ClearSlide, Inc. is a sales engagement platform based in San Francisco, California, that offers web-based and mobile tools for sales management and online presentations. Founded in 2009, the company provides a comprehensive suite of products, including Live Pitch for screen sharing presentations, Email Pitch for tracking customer interactions with emailed content, and a centralized sales content hub known as ClearSlide Live Content. Additionally, it offers ClearSlide Analytics & Insights, which delivers visibility into sales activities. ClearSlide also includes mobile applications like ClearSlide Presenter and ClearSlide Mail, tailored for sales teams and email communications, respectively. The platform integrates seamlessly with existing systems such as CRM and CMS and is optimized to fit various sales and marketing processes. ClearSlide serves a diverse range of industries, including media, technology, education, and healthcare, enabling enterprise sales professionals to enhance customer interactions and achieve better business outcomes. As of December 2017, ClearSlide operates as a subsidiary of Corel Corporation.

Cloze, Inc. is a relationship management platform based in Wellesley, Massachusetts, founded in 2012. The company offers a solution that consolidates email, business connections, social networks, and address books into a single, organized view. By automatically integrating data from various applications, Cloze keeps users' address books up-to-date and organizes their professional relationships without requiring manual data entry. The platform tracks interactions such as emails, phone calls, meetings, and shared documents, providing users with a comprehensive history of their communications. Additionally, Cloze employs advanced data science to highlight important contacts, reminding users to engage with them and maintain their relationships. This streamlined approach enables professionals to efficiently manage their networks and enhance their connectivity with clients and partners.

CardSpring is a technology company that provides an application platform enabling web and mobile developers to create applications for credit cards and various payment methods. By securely integrating with the payment network, CardSpring offers a robust Application Programming Interface (API) that facilitates the development of innovative payment applications. These applications can encompass features such as electronic coupons, loyalty programs, and virtual currencies, allowing merchants to connect more effectively with their customers. Through its platform, CardSpring aims to enhance the capabilities of credit and debit cards, bridging the gap between online applications and payment events, ultimately helping businesses grow and engage with their clientele.

Wrapp is a company that redefines customer loyalty and rewards through a personalized approach. By connecting to users' payment cards, Wrapp analyzes their transaction data to understand individual buying behaviors. This enables the company to deliver relevant rewards from brands that align with users' interests, effectively enhancing the customer experience. Wrapp focuses on cashback returns, ensuring that the rewards provided are meaningful and practical for consumers. Additionally, Wrapp offers a social gifting service that allows users to celebrate their friends, further emphasizing its commitment to fostering meaningful connections and experiences. Through these innovative services, Wrapp aims to transform the landscape of consumer rewards and marketing.

ClearSlide, Inc. is a sales engagement platform based in San Francisco, California, that offers web-based and mobile tools for sales management and online presentations. Founded in 2009, the company provides a comprehensive suite of products, including Live Pitch for screen sharing presentations, Email Pitch for tracking customer interactions with emailed content, and a centralized sales content hub known as ClearSlide Live Content. Additionally, it offers ClearSlide Analytics & Insights, which delivers visibility into sales activities. ClearSlide also includes mobile applications like ClearSlide Presenter and ClearSlide Mail, tailored for sales teams and email communications, respectively. The platform integrates seamlessly with existing systems such as CRM and CMS and is optimized to fit various sales and marketing processes. ClearSlide serves a diverse range of industries, including media, technology, education, and healthcare, enabling enterprise sales professionals to enhance customer interactions and achieve better business outcomes. As of December 2017, ClearSlide operates as a subsidiary of Corel Corporation.

Vettro Corp. specializes in mobile on-demand business applications tailored for field sales and service organizations. The company provides the Vettro 360 solution, which facilitates the exchange of critical information such as location, driver status, assignment details, mobile inventory, customer preferences, and time reports. This solution automates routine tasks and synchronizes data with customer relationship management systems, enhancing operational efficiency. Additionally, it enables workers to submit field-generated locate requests from their mobile devices to centralized call centers, streamlining communication and service delivery. Formerly known as iQenergy, Vettro Corp. focuses on improving the productivity of field teams through innovative mobile technology.

Vettro Corp. specializes in mobile on-demand business applications tailored for field sales and service organizations. The company provides the Vettro 360 solution, which facilitates the exchange of critical information such as location, driver status, assignment details, mobile inventory, customer preferences, and time reports. This solution automates routine tasks and synchronizes data with customer relationship management systems, enhancing operational efficiency. Additionally, it enables workers to submit field-generated locate requests from their mobile devices to centralized call centers, streamlining communication and service delivery. Formerly known as iQenergy, Vettro Corp. focuses on improving the productivity of field teams through innovative mobile technology.

HyperRoll is a provider of data warehouse performance acceleration software that significantly enhances the efficiency of data management. Its flagship offering, the HyperRoll Data Performance Management Suite, improves load times, query times, and overall throughput for data warehouses, enabling organizations to respond quickly to changes in data and metadata. The suite is designed to reduce the total cost of ownership for data warehouses through its innovative software architecture. In addition to its core performance management solutions, HyperRoll also delivers a range of services including advisory, consulting, education, and technical support, catering to various sectors such as consumer products, retail, finance, supply chain, and customer relationship management.

Vettro Corp. specializes in mobile on-demand business applications tailored for field sales and service organizations. The company provides the Vettro 360 solution, which facilitates the exchange of critical information such as location, driver status, assignment details, mobile inventory, customer preferences, and time reports. This solution automates routine tasks and synchronizes data with customer relationship management systems, enhancing operational efficiency. Additionally, it enables workers to submit field-generated locate requests from their mobile devices to centralized call centers, streamlining communication and service delivery. Formerly known as iQenergy, Vettro Corp. focuses on improving the productivity of field teams through innovative mobile technology.

HyperRoll is a provider of data warehouse performance acceleration software that significantly enhances the efficiency of data management. Its flagship offering, the HyperRoll Data Performance Management Suite, improves load times, query times, and overall throughput for data warehouses, enabling organizations to respond quickly to changes in data and metadata. The suite is designed to reduce the total cost of ownership for data warehouses through its innovative software architecture. In addition to its core performance management solutions, HyperRoll also delivers a range of services including advisory, consulting, education, and technical support, catering to various sectors such as consumer products, retail, finance, supply chain, and customer relationship management.

RightNow Technologies specializes in enhancing customer experiences through its cloud-based solution, RightNow CX. This customer experience suite enables organizations to effectively manage interactions across various platforms, including websites, social networks, and contact centers. With a track record of facilitating over eight billion customer interactions, RightNow serves nearly 2,000 organizations worldwide, striving to improve the quality of consumer interactions on a daily basis. By focusing on delivering exceptional service, RightNow Technologies aims to eliminate negative customer experiences and foster positive engagement.

Vettro Corp. specializes in mobile on-demand business applications tailored for field sales and service organizations. The company provides the Vettro 360 solution, which facilitates the exchange of critical information such as location, driver status, assignment details, mobile inventory, customer preferences, and time reports. This solution automates routine tasks and synchronizes data with customer relationship management systems, enhancing operational efficiency. Additionally, it enables workers to submit field-generated locate requests from their mobile devices to centralized call centers, streamlining communication and service delivery. Formerly known as iQenergy, Vettro Corp. focuses on improving the productivity of field teams through innovative mobile technology.

As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.

RightNow Technologies specializes in enhancing customer experiences through its cloud-based solution, RightNow CX. This customer experience suite enables organizations to effectively manage interactions across various platforms, including websites, social networks, and contact centers. With a track record of facilitating over eight billion customer interactions, RightNow serves nearly 2,000 organizations worldwide, striving to improve the quality of consumer interactions on a daily basis. By focusing on delivering exceptional service, RightNow Technologies aims to eliminate negative customer experiences and foster positive engagement.

Corio is an enterprise Application Service Provider (ASP) that specializes in deploying and managing enterprise applications from leading software vendors, including Oracle, Siebel, and SAP. Founded in 1998 and headquartered in San Carlos, California, with an additional office in Phoenix, Arizona, the company offers a comprehensive product known as Applications on Demand 2005. This product encompasses a suite of applications management, infrastructure, and professional services. Corio's application management services provide essential support through the provision of computers, data center facilities, and networks necessary for the efficient operation of software applications. Additionally, the company delivers customer support, as well as application, security, and infrastructure management solutions, ensuring a robust framework for their clients' enterprise needs.

As of May 31, 2000, Octane Software Inc. was acquired by E.piphany Inc. Octane Software, Inc. provides application software and services to the rapidly emerging customer relationship management (CRM) market. The company was founded in 1997 and is based in San Mateo, California.

Corio is an enterprise Application Service Provider (ASP) that specializes in deploying and managing enterprise applications from leading software vendors, including Oracle, Siebel, and SAP. Founded in 1998 and headquartered in San Carlos, California, with an additional office in Phoenix, Arizona, the company offers a comprehensive product known as Applications on Demand 2005. This product encompasses a suite of applications management, infrastructure, and professional services. Corio's application management services provide essential support through the provision of computers, data center facilities, and networks necessary for the efficient operation of software applications. Additionally, the company delivers customer support, as well as application, security, and infrastructure management solutions, ensuring a robust framework for their clients' enterprise needs.