Haptik
Haptik is a developer of conversational AI platforms that focuses on automating critical business processes through personalized, AI-driven conversational experiences. The company's platform facilitates interactions across 20 channels and supports over 100 languages, allowing brands to improve engagement, conversion rates, and overall customer satisfaction at every stage of the customer journey. Haptik's technology includes a live agent tool for seamless transitions from bots to human representatives, along with an analytics dashboard that provides insights into customer needs and chat metrics. The company serves prominent clients such as KFC, Whirlpool, Starhub, HP, and Disney Hotstar, and is recognized as a Category Leader by various industry platforms including Gartner and G2. Haptik aims to create a compelling conversational commerce platform that enhances user experiences and drives business growth.
2 past transactions
Buzzo.ai
Acquisition in 2019
Buzzo.ai is a conversational commerce platform tailored for the retail and e-commerce sectors, specializing in providing personalized product recommendations to customers. Founded in 2016 and based in Navi Mumbai, India, the company leverages artificial intelligence to enhance customer interactions across various industries, including travel, media, and entertainment. As of September 2019, Buzzo.ai operates as a subsidiary of Haptik Infotech Pvt Ltd.
Convrg
Acquisition in 2019
Convrg is an AI voice and messaging platform that enhances conversational experiences for brands and retailers, including Estee Lauder Companies, Sephora, Proactiv, Shopify, and the GRAMMYs. The company offers a product called Speakeasy, which voice-enables e-commerce websites and mobile applications, enabling consumers to shop through voice commands instead of navigating multiple clicks. This innovative solution functions as an automated sales associate and operates with user permission, ensuring privacy. Unlike third-party platforms, Convrg's technology is integrated directly into a brand's website or app, making it accessible to all users. Furthermore, its machine learning capabilities allow the platform to tailor conversations to reflect the brand’s language and identity, addressing various business challenges through effective, goal-oriented interactions.
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