Haptik
Haptik is a developer of conversational AI platforms that focuses on automating critical business processes through personalized, AI-driven conversational experiences. The company's platform facilitates interactions across 20 channels and supports over 100 languages, allowing brands to improve engagement, conversion rates, and overall customer satisfaction at every stage of the customer journey. Haptik's technology includes a live agent tool for seamless transitions from bots to human representatives, along with an analytics dashboard that provides insights into customer needs and chat metrics. The company serves prominent clients such as KFC, Whirlpool, Starhub, HP, and Disney Hotstar, and is recognized as a Category Leader by various industry platforms including Gartner and G2. Haptik aims to create a compelling conversational commerce platform that enhances user experiences and drives business growth.
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