Haptik
Haptik is a developer of conversational AI platforms that focuses on automating critical business processes through personalized, AI-driven conversational experiences. The company's platform facilitates interactions across 20 channels and supports over 100 languages, allowing brands to improve engagement, conversion rates, and overall customer satisfaction at every stage of the customer journey. Haptik's technology includes a live agent tool for seamless transitions from bots to human representatives, along with an analytics dashboard that provides insights into customer needs and chat metrics. The company serves prominent clients such as KFC, Whirlpool, Starhub, HP, and Disney Hotstar, and is recognized as a Category Leader by various industry platforms including Gartner and G2. Haptik aims to create a compelling conversational commerce platform that enhances user experiences and drives business growth.
Buzzo.ai
Acquisition in 2019
Buzzo.ai is a company based in Navi Mumbai, India, that specializes in developing a customizable conversational commerce platform tailored for the retail and e-commerce sectors. Founded in 2016, Buzzo.ai focuses on providing product recommendations to enhance the customer shopping experience. The software is designed not only for retail and e-commerce but also serves the travel, media, and entertainment industries. As of September 2019, Buzzo.ai operates as a subsidiary of Haptik Infotech Pvt Ltd.
Convrg
Acquisition in 2019
Convrg is an AI voice and messaging platform that enhances conversational experiences for brands and retailers, including Estee Lauder Companies, Sephora, and Shopify. The company's flagship product, Speakeasy, voice-enables e-commerce websites and mobile applications, enabling consumers to shop using voice commands. This innovative approach streamlines the shopping process, reducing multiple clicks to a single voice command, effectively transforming a website or app into an automated sales associate. Unlike smart speakers, Speakeasy operates with explicit user permission, ensuring privacy and control. By integrating directly into clients' digital platforms rather than relying on third-party services, Convrg enhances discoverability while adopting the brand's language to create meaningful and goal-oriented conversations.
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