HiPartners Capital&Work

Our company is at the forefront of Artificial Intelligence innovation, dedicated to empowering B2C through advanced voice communication solutions. We specialize in facilitating seamless interactions across a multitude of channels, including WhatsApp, FalaZap (our webApp-whatsapp-on-steroids messenger), IVR & PABX (telephony), Messenger, Twitter, Telegram, webpage-chat, and app-chat. Our platform is designed to democratize technology access, enabling users to create sophisticated conversational flows without the need for coding expertise. Our proprietary algorithms delivers Hallucination-free, secured-banking-graded humanized transactions, providing high ROI to tier #1 large corporations in Brazil. At the heart of our service offering is a no-code conversational flow editor, enhanced by our proprietary mix of Controlled AI technology. This powerful combination not only automates customer engagement at an unprecedented level but also significantly reduces Customer Acquisition Costs (CAC) while boosting Lifetime Value (LTV). Our comprehensive suite includes an omni-channel front-end connector with full conversational automation, a CSR desk service platform, a payment platform, back-office automation, outbound campaign management, and advanced IVR and Telecom modules. Our unique set of AI algorithms delivers an experience akin to GenAI, that are designed to avoid common pitfalls such as hallucination, IP, and data leakage. This is achieved by our algorithms operating within a controlled and closed environment, that exclusively accesses our customer's dataset. Drawing from our extensive background in retail banking, specifically in the payment industry, we deeply understand the critical importance of security and high availability. These principles are ingrained in our DNA, guiding the development and deployment of our solutions. Our New GLOBAL platform allow customers interact on any +100 supported languages, while Customer Journey design and Controls are in a single language (any), and Human Agents can serve using other +100 different language. So you can have customers all over the world, control everything in English (for example) and have your contact centers in any other country in the world. Our platform translates all conversations smoothly, allowing important cost reductions, higher control of customer journeys, and higher CSAT and NPS.