Home Care Pulse
Home Care Pulse is a satisfaction research and quality assurance firm dedicated to the private duty home care sector. Founded in 2008 and headquartered in Rexburg, Idaho, the company specializes in gathering feedback from clients and caregivers through monthly telephone interviews. This data is used to generate real-time feedback reports, accessible via their online portal, VANTAGE. Home Care Pulse supports agencies in turning insights into actionable improvement plans, thereby enhancing client satisfaction and caregiver retention. Through its Satisfaction Management Program, the company features agencies on BestofHomeCare.com, increasing their visibility to potential clients. Agencies can also qualify for the annual Best of Home Care Awards based on their satisfaction scores. Additionally, Home Care Pulse offers training and compliance resources, empowering providers to better understand their performance and foster a positive work culture.
WeCare Connect
Acquisition in 2025
WeCare Connect discovers first-hand the power of frequent, individual, non-anonymous customer and employee feedback and how it can influence organizational exceptionalism. Using multiple communication methods, including email, text, phone and their mobile app, they provide the client with consistent, independent, fully-documented, and unbiased customer and employee feedback.
Pre-Intent
Acquisition in 2023
Pre-Intent is a platform focused on automating outreach and interaction specifically for the recruitment of front-line professionals. It offers an all-in-one solution that streamlines the applicant outreach and interview scheduling process. The platform facilitates the creation, connection, qualification, and conversion of job applicants into interviewees at scale. Key features include voicemail drops, personalized email and text messaging, and tools to promote job positions while encouraging candidates to schedule interviews. By leveraging automation, Pre-Intent aims to significantly reduce the time clients spend on hiring processes.
Home Care Pulse
Acquisition in 2023
Home Care Pulse is a satisfaction research and quality assurance firm dedicated to the private duty home care sector. Founded in 2008 and headquartered in Rexburg, Idaho, the company specializes in gathering feedback from clients and caregivers through monthly telephone interviews. This data is used to generate real-time feedback reports, accessible via their online portal, VANTAGE. Home Care Pulse supports agencies in turning insights into actionable improvement plans, thereby enhancing client satisfaction and caregiver retention. Through its Satisfaction Management Program, the company features agencies on BestofHomeCare.com, increasing their visibility to potential clients. Agencies can also qualify for the annual Best of Home Care Awards based on their satisfaction scores. Additionally, Home Care Pulse offers training and compliance resources, empowering providers to better understand their performance and foster a positive work culture.
Pinnacle Quality Insight
Acquisition in 2023
Pinnacle Quality Insight specializes in enhancing employee retention and customer satisfaction for senior care and senior living providers. The company develops software that facilitates comprehensive surveys targeting employees, patients, residents, and their families. By analyzing the feedback gathered through these surveys, Pinnacle identifies key areas for improvement, enabling senior care providers to enhance patient experiences and maintain a satisfied workforce. This focus on both customer and employee insights positions Pinnacle as a leader in the senior care market, committed to fostering better care environments and operational efficiency.
Home Care Institute
Acquisition in 2021
Home Care Institute specializes in providing educational resources for the home health and hospice sectors. The company focuses on enhancing the knowledge and skills of the workforce within these industries by offering comprehensive, internet-based learning solutions. Through interactive and engaging e-learning courses, Home Care Institute aims to improve the effectiveness and efficiency of home care and hospice organizations, ultimately contributing to better patient outcomes and service delivery.
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