Cognigy GmbH is an enterprise software provider specializing in conversational AI automation. Founded in 2016 and headquartered in Düsseldorf, Germany, with offices in San Francisco, Sydney, Seoul, and Tokyo, Cognigy offers two primary products: Cognigy.AI, an enterprise conversational automation platform for customer and employee services, and Cognigy.VG, an AI-based voice gateway solution for deploying virtual voice agents in automated phone conversations. Cognigy.AI supports various conversational channels, including chatbots and virtual assistants, and is available in both on-premise and SaaS models. The platform aims to enhance service delivery and loyalty while reducing costs and resource demands for enterprises. Cognigy has received recognition in the industry, including being named a Cool Vendor by Gartner in 2018, and it serves a diverse client portfolio that includes numerous Global 2000 companies.