Kleiner Perkins

Kleiner Perkins is a venture capital firm based in Menlo Park, California, founded in 1972. The firm specializes in investing in early-stage, growth, and incubation companies across a range of industries, including business products, consumer services, financial services, healthcare, information technology, and life sciences. Kleiner Perkins partners with entrepreneurs from the inception of their ideas through to their initial public offerings, aiming to maximize the potential of innovative concepts. The firm has a global investment focus, engaging with founders in the United States, Canada, the Middle East, the United Kingdom, and Mainland China. It is recognized for its strategic support of bold ideas and its commitment to fostering growth in various sectors.

Nadia Cochinwala

Investor

Kevin Compton

Partner

Josh Coyne

Partner

Joshua Coyne

Partner and Investor

Al Gore

Senior Partner

Wen Hsieh

Partner

Floyd Kvamme

Partner Emeriti

Bucky Moore

Partner

Aditya Naganath

Principal

Lucas Oliveira

Investor

Lucas Oliveira

Investor

Colin Powell

Strategic Limited Partner

Ev Randle

Partner

Beth Seidenberg

General Partner

James Tang

Vice President, China

Xin Tang

Director, China Fund

Jimmy Wei

Venture Partner, China

Jason Zhao

Partner

Past deals in Technical Support

Biz AI Last

Seed Round in 2025
Get instant IT support anytime, day or night! Understand and answer in 51 languages globally cover. Resolve issues faster and keep your business running smoothly. Improve uptime, reduce costs, and gain a competitive edge. Experience the power of AI for your IT needs.

UJET

Series D in 2024
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Moveworks

Series C in 2021
Moveworks, Inc. develops a cloud-based AI platform that assists enterprises in resolving IT support issues for their employees. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, the company offers an AI assistant that automates various tasks, such as ordering hardware, raising software requests, and managing ticket statuses. Utilizing a conversational interface, Moveworks interprets complex employee requests and executes multi-step processes, adapting based on previous interactions. Its technology is employed by organizations like Databricks, Broadcom, Hearst, and Palo Alto Networks to enhance productivity, streamline workflows, and improve information retrieval across enterprise systems. The platform integrates with chat applications, such as Slack, to provide seamless user experiences and automatic solutions.

UJET

Series C in 2020
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Moveworks

Series B in 2019
Moveworks, Inc. develops a cloud-based AI platform that assists enterprises in resolving IT support issues for their employees. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, the company offers an AI assistant that automates various tasks, such as ordering hardware, raising software requests, and managing ticket statuses. Utilizing a conversational interface, Moveworks interprets complex employee requests and executes multi-step processes, adapting based on previous interactions. Its technology is employed by organizations like Databricks, Broadcom, Hearst, and Palo Alto Networks to enhance productivity, streamline workflows, and improve information retrieval across enterprise systems. The platform integrates with chat applications, such as Slack, to provide seamless user experiences and automatic solutions.

UJET

Series B in 2018
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Agara

Seed Round in 2017
Agara Labs, based in Bengaluru, India, is a technology company that specializes in automating customer support operations for large enterprises. Founded in 2017, Agara has developed an autonomous voice conversation agent capable of managing customer support calls without human intervention. This system processes multi-format data, including text, audio, and images, from various communication channels such as emails, chats, phone calls, and social media in real time. By generating predictions in the form of classification labels, intents, and responses, Agara's solution enhances customer experience while significantly reducing support costs. Targeting sectors such as financial services, consumer products, and retail, the company's technology allows enterprises to effectively address customer queries and feedback, simulating the capabilities of a human agent.

UJET

Series A in 2017
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Rapid Micro Biosystems

Series C in 2015
Rapid Micro Biosystems is a life sciences technology company that specializes in products designed to detect microbial contamination in the manufacturing processes of pharmaceutical, biotechnology, and personal care products. Its flagship offering, the Growth Direct System, automates and modernizes traditional microbial quality control testing, providing a non-destructive method for microbial enumeration. The company, originally established as Genomic Profiling Systems in 2006, rebranded in 2007 and is headquartered in Lowell, Massachusetts, with an additional office in Germany. In addition to its automated systems, Rapid Micro Biosystems offers a range of services, including on-site installation, regulatory compliance assistance, system certification training, and technical support, serving clients across the Americas and Europe. Their solutions are utilized in various applications such as environmental monitoring, water testing, and bioburden testing, facilitating the efficient manufacturing and release of critical healthcare products.

Rapid Micro Biosystems

Venture Round in 2014
Rapid Micro Biosystems is a life sciences technology company that specializes in products designed to detect microbial contamination in the manufacturing processes of pharmaceutical, biotechnology, and personal care products. Its flagship offering, the Growth Direct System, automates and modernizes traditional microbial quality control testing, providing a non-destructive method for microbial enumeration. The company, originally established as Genomic Profiling Systems in 2006, rebranded in 2007 and is headquartered in Lowell, Massachusetts, with an additional office in Germany. In addition to its automated systems, Rapid Micro Biosystems offers a range of services, including on-site installation, regulatory compliance assistance, system certification training, and technical support, serving clients across the Americas and Europe. Their solutions are utilized in various applications such as environmental monitoring, water testing, and bioburden testing, facilitating the efficient manufacturing and release of critical healthcare products.

Rapid Micro Biosystems

Series B in 2013
Rapid Micro Biosystems is a life sciences technology company that specializes in products designed to detect microbial contamination in the manufacturing processes of pharmaceutical, biotechnology, and personal care products. Its flagship offering, the Growth Direct System, automates and modernizes traditional microbial quality control testing, providing a non-destructive method for microbial enumeration. The company, originally established as Genomic Profiling Systems in 2006, rebranded in 2007 and is headquartered in Lowell, Massachusetts, with an additional office in Germany. In addition to its automated systems, Rapid Micro Biosystems offers a range of services, including on-site installation, regulatory compliance assistance, system certification training, and technical support, serving clients across the Americas and Europe. Their solutions are utilized in various applications such as environmental monitoring, water testing, and bioburden testing, facilitating the efficient manufacturing and release of critical healthcare products.

Rapid Micro Biosystems

Series A in 2009
Rapid Micro Biosystems is a life sciences technology company that specializes in products designed to detect microbial contamination in the manufacturing processes of pharmaceutical, biotechnology, and personal care products. Its flagship offering, the Growth Direct System, automates and modernizes traditional microbial quality control testing, providing a non-destructive method for microbial enumeration. The company, originally established as Genomic Profiling Systems in 2006, rebranded in 2007 and is headquartered in Lowell, Massachusetts, with an additional office in Germany. In addition to its automated systems, Rapid Micro Biosystems offers a range of services, including on-site installation, regulatory compliance assistance, system certification training, and technical support, serving clients across the Americas and Europe. Their solutions are utilized in various applications such as environmental monitoring, water testing, and bioburden testing, facilitating the efficient manufacturing and release of critical healthcare products.

Chutney Technologies

Series C in 2003
Chutney Technologies, Inc. operates as an Internet infrastructure company. It engages in delivering enterprise-scale software object execution technologies. It develops software and firmware products that enable advances in the way Web and e-commerce application servers interact with users. The company’s products include APPTIMIZER, a memory and task virtualization solution; STATESTORE, a session virtualization solution for interactive enterprise applications that virtualizes application state, providing improvements in session availability, support for large session objects, and improved reliability; and APPTUALIZER, an application layer software solution that allows a collection of application servers to function as a single logical server. Its products are used in various industries, including financial services, retail, transportation, and travel and leisure. Chutney Technologies, Inc. was founded in 1999 and is based in Redwood City, California.

ServiceMaster Home Service Center

Venture Round in 2001
ServiceMaster Home Service Center is an online service, allowing homeowners to schedule and purchase repairs and maintenance services. ServiceMaster Home Service Center is a part of ServiceMaster, an outsourcing company. It is a source for home services and helps homeowners select, schedule, and purchase home services online or by telephone 24 hours a day. ServiceMaster also offers national and local providers of services ranging from carpet cleaning to lawn fertilizing, furniture restoration to termite protection. ServiceMaster Home Service Center was started in January 2000 and is based in Downers Grove, I.L.

Linuxcare

Series C in 2000
Linuxcare is a company that specializes in providing professional, technical support, education, and product certification services for Linux and related open-source software technologies. Founded in 1998 and based in San Francisco, California, Linuxcare primarily targets large businesses, focusing its sales and marketing efforts on original equipment manufacturers, software vendors, Global 1000 companies, and internet infrastructure providers. The company supports 21 distributions of Linux and has established a customer base that includes notable names such as Dell, Hewlett-Packard, and Motorola. Linuxcare aims to enhance customer services and facilitate the adoption of Linux solutions in various business environments.

Sybase

Pre Seed Round in 1985
Sybase is a technology company with over 20 years of experience in providing enterprise and mobile software products for information management, development, and integration. It specializes in managing and mobilizing critical data across various sectors, including commerce, finance, government, healthcare, and defense. Sybase's offerings include relational databases, analytics, data warehousing, and mobile application development platforms, enabling organizations to effectively manage, analyze, and utilize their information. The company is recognized for its innovation in creating solutions that empower the Unwired Enterprise, facilitating seamless data access and integration from data centers to operational endpoints.

Symantec

Series A in 1983
Symantec is a comprehensive security software suite developed by Broadcom Inc., offering anti-malware, anti-intrusion, and firewall features for both server and desktop computers. It functions as a website certification service provider, assisting organizations, governments, and individuals in safeguarding sensitive data from advanced threats across endpoints, cloud environments, and infrastructure. Symantec's solutions are designed to meet the evolving cybersecurity challenges of a complex digital landscape. Following the sale of its enterprise security business to Broadcom in 2019, NortonLifeLock, a global leader in consumer Cyber Safety, continues to play a vital role in enhancing online security for approximately 50 million consumers by securing devices, identities, and online privacy.

Sun Microsystems

Seed Round in 1982
Sun Microsystems is a multinational company that specializes in computer hardware, software, and information technology services. It is known for its strong advocacy of open systems and UNIX, along with being a significant contributor to open source software. The company offers a diverse range of scalable servers, including those based on SPARC64, UltraSPARC, AMD Opteron, and Intel Xeon microprocessors, catering to various needs from entry-level servers to high-performance computing systems. In 2009, Sun Microsystems was acquired by Oracle Corporation, marking a significant shift in its operational structure and market strategy.
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