Salesforce

Charles GmbH develops and offers conversational commerce suite. It provides intuitive UI that integrates messenger API’s with commerce backend, Integrate conversation trigger, Drive customer value via chat, Multi-Chat APIs, shop integration, Automation, and Template Studio. The company was founded in 2019 and is based in Berlin, Germany.

Front is a collaborative customer communication platform that integrates email and applications to enhance interactions between teams and customers. By offering a shared inbox, Front enables businesses to manage communications efficiently and foster meaningful relationships. The platform is utilized by over 6,000 organizations to scale personalized customer engagement and streamline workflows, ultimately driving significant business impact. Through its focus on facilitating natural conversations, Front helps companies cultivate enduring customer relationships and transform their operational effectiveness.

Yellow Messenger is an information technology company that offers a software platform that serves as an enterprise AI channel for customer engagement. The company specializes in the fields of artificial intelligence, customer engagement, customer service, chatbots, and enterprise. The company was founded in 2016 and headquartered in Karnataka, India.

Shimmur is a new social engagement platform that makes two-way communication between influencers and their followers simple, effective, and scalable.

Slack Technologies, Inc. operates a business communication platform that enhances collaboration among teams by integrating messaging, voice and video calls, file sharing, and workflow automation. Founded in 2009 and headquartered in San Francisco, California, Slack serves a diverse clientele ranging from Fortune 100 companies to small businesses, aiming to streamline communication and improve productivity. The platform is delivered as a software-as-a-service solution, allowing users to connect with the right people and information efficiently. Additionally, Slack has established the Slack Fund, an investment initiative focused on early-stage ventures in the technology sector, further promoting innovation in workplace productivity tools.

Delighted is a company based in Tokyo, Japan, that specializes in developing a reception system designed to enhance communication within businesses. Founded in 2016, the company offers an application that replaces traditional messaging tools reliant on internal landlines. This innovative system allows for direct notifications to smartphones, informing staff of the person in charge without the need for telephone operators. By streamlining communication, Delighted helps organizations reduce meeting start times and improve overall efficiency in reception services.

Delighted is a company based in Tokyo, Japan, that specializes in developing a reception system designed to enhance communication within businesses. Founded in 2016, the company offers an application that replaces traditional messaging tools reliant on internal landlines. This innovative system allows for direct notifications to smartphones, informing staff of the person in charge without the need for telephone operators. By streamlining communication, Delighted helps organizations reduce meeting start times and improve overall efficiency in reception services.

Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate effectively with their contacts through personal text messages. The platform serves various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Founded in 2014 and headquartered in San Francisco, California, Hustle provides an affordable and efficient solution for organizations to reach their target supporters and customers. By enabling two-way conversations, Hustle empowers its users to engage in genuine and personal dialogues with a large number of individuals, thus enhancing their outreach efforts.

Twilio is a cloud communications platform that enables developers and businesses to integrate voice, video, messaging, and authentication features into their applications. Founded in 2008 and based in San Francisco, Twilio offers a range of application programming interfaces (APIs) and prebuilt solutions to enhance customer engagement experiences. The platform supports the creation of voice, VoIP, and SMS applications, allowing users to build customized communication tools. By leveraging a global network of carrier relationships, known as the Super Network, Twilio facilitates efficient and cost-effective communication, thereby reinventing the telecom landscape. Additionally, Twilio has established funds to support startups in Europe that utilize its cloud communication services to develop innovative business solutions.

Hustle, Inc. operates a peer-to-peer text messaging platform that allows organizations to communicate effectively with their contacts through personal text messages. The platform serves various purposes, including event attendance, fundraising, admissions, recruiting, advocacy, and sales and marketing. Founded in 2014 and headquartered in San Francisco, California, Hustle provides an affordable and efficient solution for organizations to reach their target supporters and customers. By enabling two-way conversations, Hustle empowers its users to engage in genuine and personal dialogues with a large number of individuals, thus enhancing their outreach efforts.

Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

HeyWire is a provider of a live-text messaging channel that connects consumers with businesses through various messaging formats, including SMS and social media platforms like Facebook and Twitter. The company has developed award-winning solutions that integrate seamlessly with Salesforce, allowing businesses to enable conversational text messaging through their existing phone numbers. This service facilitates direct communication between customers and brands, enhancing customer satisfaction while helping to reduce operational costs. With a proven messaging cloud solution, HeyWire has delivered over 8 billion messages to date. The company is based in Cambridge, Massachusetts.

RedKix is an enterprise software company based in Israel that focuses on creating collaborative channels for teams, customers, and partners. The platform enables users to communicate and share information seamlessly, enhancing productivity and teamwork within organizations. As of July 2018, RedKix operates as a subsidiary of Facebook, Inc., further integrating its collaborative solutions within a broader ecosystem.

PersistIQ is a free email automation platform designed to send a small batch of personalized emails. It helps small teams to their inside, outbound, and sales productivity. PersistIQ was launched by Cyrus Karbassiyoon and Pouyan Salehi in 2014 and is operated from California, United States.

Twilio is a cloud communications platform that enables developers and businesses to integrate voice, video, messaging, and authentication features into their applications. Founded in 2008 and based in San Francisco, Twilio offers a range of application programming interfaces (APIs) and prebuilt solutions to enhance customer engagement experiences. The platform supports the creation of voice, VoIP, and SMS applications, allowing users to build customized communication tools. By leveraging a global network of carrier relationships, known as the Super Network, Twilio facilitates efficient and cost-effective communication, thereby reinventing the telecom landscape. Additionally, Twilio has established funds to support startups in Europe that utilize its cloud communication services to develop innovative business solutions.

Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

Layer, Inc. is a San Francisco-based company that develops an open communications platform designed to enhance customer interactions through rich messaging, voice, and video capabilities. Founded in 2011, Layer provides a variety of developer tools, including Atlas, a customizable UI kit for messaging; SDKs for iOS and Android; and APIs that facilitate the integration of chat and communication services into web and mobile applications. The platform enables businesses to synchronize customer conversations across multiple channels, including mobile, web, and voice, thereby improving customer relationships throughout their lifecycle. Layer emphasizes great engineering and design, aiming to deliver a seamless and engaging experience for both developers and end-users.

Flotype Inc. is a venture-backed company building a suite of enterprise technology for real-time messaging. Flotype takes a unique approach by building developer-friendly technologies focused on ease-of-use and simplicity, while still exceeding enterprise-grade performance expectations. Flotype licenses enterprise-grade middleware, Bridge, to customers ranging from social web and software enterprises to financial and fleet management groups. Other offerings include NowJS, a free, open-source framework, for developers seeking real-time interactivity on Node.js and JavaScript browsers. NowCluster is available for companies seeking scalability and reliability for NowJS applications. Established in 2010 and based in Berkeley, California, Flotype is venture-backed by Andreessen Horowitz, Ignition Partners, InterWest Partners, and Salesforce.com.

Airship is a company that specializes in customer engagement by providing a comprehensive platform for delivering targeted messages across various channels, including push notifications, emails, SMS, and in-app messages. Founded in 2009 and based in San Francisco, Airship helps brands strengthen their relationships with customers through relevant and timely communication. The platform offers tools for audience segmentation, allowing clients to tailor messages based on user behavior, preferences, and location. Additionally, Airship supports mobile marketing automation, enabling businesses to trigger messages at critical moments in the customer journey. The company's services are utilized by marketing and digital experience teams across a range of industries, including retail, healthcare, gaming, and technology, enhancing their ability to engage customers effectively. Airship also provides strategic consulting and support services, further solidifying its role as a vital partner for brands looking to enhance their customer experience.

Mailgun Technologies, Inc. is an email automation platform designed specifically for developers, allowing them to easily send, receive, and track emails within their applications. Founded in 2010 and headquartered in San Antonio, Texas, with additional offices in Austin and San Francisco, Mailgun provides a range of functionalities that include creating mailboxes, forwarding emails, and managing email deliverability. The platform enables users to build applications that can send, receive, store, search, and forward emails in real time, utilizing standard protocols for seamless integration. By allowing developers to incorporate email capabilities akin to how voice and SMS services are integrated, Mailgun facilitates features such as private user mailboxes, email-driven comments, and discussion groups within applications. The company operates as a subsidiary of Rackspace Hosting, Inc.