Salesforce

Salesforce is a leading cloud-based software company, founded in 1999, specializing in customer relationship management (CRM) solutions. It offers a range of enterprise applications, including Sales Cloud for sales automation, Service Cloud for customer service, Marketing Cloud for digital marketing, and Commerce Cloud for e-commerce. Additionally, Salesforce provides a platform for building custom applications and MuleSoft for data integration. Salesforce.org, a division of the company, donates and discounts its technology to nonprofits and educational institutions, fostering a culture of giving back. Salesforce Ventures, the company's venture capital arm, invests in enterprise technology startups globally, providing funding, access to the Salesforce ecosystem, and guidance from its executives.

Samuel Ackah-yensu

Investor

Adrianna Alterman

Principal, Impact Fund

Marc Benioff

Co-Founder, Co-CEO and Chairman

Arundhati Bhattacharya

Chairperson and CEO

Kevin Chen

Investor

Robert DeSisto

SVP, GM B2B and B2C Commerce

Paul Drews

Managing Partner

Dan Farber

SVP Strategic Communications

Caroline Fiegel

Investor, Slack Fund

Kartikeya Gupta

Principal

Takuya Hosomura

Principal

Achyut Jajoo

Senior Vice President and General Manager of Manufacturing and Automotive

Robert Keith

Partner

David Kellenberger

Principal

Zak Kokosa

Investor

Rohit Mahna

SVP and General Manager

Fatima Paruk

SVP and Chief Health Officer, Salesforce Health and Life Sciences

Bill Patterson

EVP and GM, CRM Applications

Lauryn Poyser

Investor, Impact Fund

Dom Pusateri

Investor

Alexandra Quie

Principal

Laura Rowson

Principal

Katie Schwartz Thiry

Managing Director

John Somorjai

President

Jason Spinell

Partner, Slack Fund

Jason Spinell

Partner, Slack Fund

Jim Steele

President, Global Strategic Customers

Kevin Wu

Investor

Emily Zhao

Principal

Past deals in Speech Recognition

Tenyx

Acquisition in 2024
Tenyx is a developer of advanced voice-based intelligent technologies, utilizing proprietary neuroscience-inspired artificial intelligence to enhance customer service experiences. The company's platform addresses key challenges faced by traditional AI services, enabling continuous learning from real-time information. By leveraging its patented technology, Tenyx aims to revolutionize the landscape of intelligent customer service agents, providing clients with innovative solutions that improve efficiency and responsiveness.

RevComm

Series B in 2024
RevComm Inc. is a Tokyo-based startup specializing in AI, voice, and cloud software development. The company offers MiiTel, an AI-powered cloud IP phone that enhances communication by visualizing telephone sales and customer interactions. RevComm's services leverage voice analysis technology to analyze conversations in real-time, which helps improve contract rates and reduce customer churn while lowering training costs. By focusing on innovative voice-enabled solutions, RevComm aims to transform the way businesses communicate and operate, ultimately enhancing productivity for its clients.

Replicant

Series B in 2022
Replicant Solutions, Inc., established in 2017, specializes in developing an AI-driven voice platform that enables machines to engage in conversations with customers. Its platform offers services such as virtual agent, AI-powered IVR, omnichannel support, and analytics, serving sectors like retail, insurance, and customer services. With a focus on understanding complex speech patterns, Replicant aims to improve customer experience and reduce costs by automating common support calls. The company operates from multiple locations in the US and Canada, as well as Sweden.

Cogito

Debt Financing in 2020
Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.

Cogito

Series C in 2019
Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.

Voicea

Convertible Note in 2019
Voicea is a technology company that specializes in developing artificial intelligence-based voice assistant software designed to enhance workplace productivity. Founded in 2016 and headquartered in Menlo Park, California, the company offers its flagship product, EVA, an Enterprise Voice Assistant that serves as an intelligent meeting facilitator. EVA listens to meetings, takes notes, and identifies key decisions and action items, making discussions searchable and actionable. By leveraging advanced AI and speech recognition technologies, Voicea aims to help professionals conduct more efficient and effective meetings. In December 2018, the company rebranded from Voicera and has since operated as a subsidiary of Cisco Systems, Inc.

Cogito

Series C in 2018
Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.

Voicea

Series A in 2018
Voicea is a technology company that specializes in developing artificial intelligence-based voice assistant software designed to enhance workplace productivity. Founded in 2016 and headquartered in Menlo Park, California, the company offers its flagship product, EVA, an Enterprise Voice Assistant that serves as an intelligent meeting facilitator. EVA listens to meetings, takes notes, and identifies key decisions and action items, making discussions searchable and actionable. By leveraging advanced AI and speech recognition technologies, Voicea aims to help professionals conduct more efficient and effective meetings. In December 2018, the company rebranded from Voicera and has since operated as a subsidiary of Cisco Systems, Inc.

TalkIQ

Series A in 2017
TalkIQ is a technology company that specializes in voice-to-text transcription and analytics, offering its services to a diverse range of industries since its inception in 2014. The company's innovative platform utilizes advanced deep-learning algorithms and proprietary speech recognition technology to provide businesses with insights derived from customer conversations. Through a user-friendly dashboard, TalkIQ synthesizes these interactions, enabling clients to access actionable data and recommendations in real-time. This functionality helps organizations optimize sales, enhance customer service, ensure compliance, and improve overall productivity by recognizing key moments in customer interactions, such as purchase intent and objection handling. With a leadership team experienced in speech and language recognition, TalkIQ is positioned to transform how businesses learn from and respond to their customer conversations.

Voicea

Seed Round in 2017
Voicea is a technology company that specializes in developing artificial intelligence-based voice assistant software designed to enhance workplace productivity. Founded in 2016 and headquartered in Menlo Park, California, the company offers its flagship product, EVA, an Enterprise Voice Assistant that serves as an intelligent meeting facilitator. EVA listens to meetings, takes notes, and identifies key decisions and action items, making discussions searchable and actionable. By leveraging advanced AI and speech recognition technologies, Voicea aims to help professionals conduct more efficient and effective meetings. In December 2018, the company rebranded from Voicera and has since operated as a subsidiary of Cisco Systems, Inc.

Cogito

Series B in 2016
Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.

Cogito

Series A in 2015
Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.
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