Sapphire Ventures

Supio is an AI software company that provides automation solutions for professional services. Its platform integrates systems for seamless communication, maps data across platforms, automates workflows, and scales knowledge, enabling users to quickly generate documents and spreadsheets. The technology supports attorneys by helping secure stronger settlements for clients and serves as an engaging chatbot to assist clients in identifying undiagnosed or untreated symptoms and accessing care. Through intelligent automation, Supio aims to streamline practice workflows, improve accuracy, and enhance client service.

UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Supio is an AI software company that provides automation solutions for professional services. Its platform integrates systems for seamless communication, maps data across platforms, automates workflows, and scales knowledge, enabling users to quickly generate documents and spreadsheets. The technology supports attorneys by helping secure stronger settlements for clients and serves as an engaging chatbot to assist clients in identifying undiagnosed or untreated symptoms and accessing care. Through intelligent automation, Supio aims to streamline practice workflows, improve accuracy, and enhance client service.

Rewst is a Robotic Process Automation (RPA) platform specifically designed for Managed Service Providers (MSPs). The company focuses on offering low-code and no-code solutions to facilitate task automation, particularly for smaller MSPs. By integrating with various tools such as customer relationship management (CRM) systems, ticketing systems, and accounting software, Rewst enables businesses to enhance operational efficiency. The platform allows users to track performance and identify improvement areas, ultimately helping organizations save costs and streamline processes.

Creatio is a global provider of a no-code platform designed to automate workflows and customer relationship management (CRM) processes. The company enables businesses to create applications and streamline operations without requiring programming expertise. Its comprehensive CRM solutions cover marketing, sales, and service automation, helping organizations enhance customer relationships and improve overall customer experience. In addition to CRM capabilities, Creatio offers robust business process management tools that allow users to design, execute, monitor, and optimize workflows effectively. By combining CRM and business process management features within a user-friendly no-code environment, Creatio aims to empower organizations to accelerate their operational efficiency and adapt to changing market demands.

Founded in 2015, Gorgias is a leading customer service platform designed specifically for e-commerce businesses. It offers cutting-edge automation and AI capabilities to deliver personalized support across multiple channels, including email, voice, SMS, live chat, and social media. With over 250 employees across eight global offices, Gorgias serves more than 12,000 merchants worldwide, including prominent brands like Steve Madden and Glossier.

Qualified.com, Inc. specializes in a conversational marketing platform designed to enhance engagement with potential customers. The platform alerts sales teams when qualified leads visit their websites, enabling immediate interaction through chat, voice calls, and screen sharing. Tailored for companies utilizing Salesforce, Qualified empowers enterprise sales and marketing teams to convert their corporate websites into effective sales tools, thereby optimizing their sales pipelines. By providing a comprehensive view of website visitors and equipping businesses with the necessary tools to identify target buyers, Qualified facilitates real-time conversations that can significantly drive sales growth. The company, based in San Francisco, California, was formerly known as FATBEAR LABS Inc. and rebranded in January 2019.

Podium, Inc. is a technology company based in Provo, Utah, that specializes in customer communication and review management for businesses. Founded in 2013, Podium provides a mobile platform that enables businesses to collect and manage online reviews from customers at the point of transaction. Its features allow users to post reviews across multiple platforms like Google and Facebook, helping businesses to enhance their online reputation and customer engagement. The platform includes tools for managing customer interactions, offering messaging capabilities for businesses to communicate effectively with leads and customers. Through aggregation, analysis, and management of reviews, Podium aims to assist organizations in understanding customer feedback, increasing their online visibility, and influencing purchasing decisions.

Gem is a comprehensive recruiting platform that integrates seamlessly with LinkedIn, Gmail, Outlook, and applicant tracking systems, designed to enhance the efficiency of talent acquisition teams. It allows recruiters to compile targeted lists, find email addresses, and automate follow-up communications, significantly improving response rates and saving time. The platform provides visibility into the entire hiring funnel by automatically tracking each touchpoint and offering insights into potential biases related to gender, race, and ethnicity throughout the interview process. This data-driven approach enables teams to collaborate effectively, ensuring that no candidate is contacted multiple times. Additionally, managers gain insights into their team's recruiting pipeline, with all interactions and activities synchronized for optimal data integrity.

Flowhaven is the leading brand licensing management platform. Built on Salesforce, the #1 customer relationship management (CRM) platform, Flowhaven enables licensing professionals to automate every phase of the brand licensing workflow process within a single solution, including planning and strategy, account and agreement management, content distribution, design approvals, royalty reporting and more. Flowhaven is a Licensing International member with offices in London, Los Angeles, and Helsinki. For more information, please visit: https://www.flowhaven.com/

Founded in 2015, Gorgias is a leading customer service platform designed specifically for e-commerce businesses. It offers cutting-edge automation and AI capabilities to deliver personalized support across multiple channels, including email, voice, SMS, live chat, and social media. With over 250 employees across eight global offices, Gorgias serves more than 12,000 merchants worldwide, including prominent brands like Steve Madden and Glossier.

UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Podium, Inc. is a technology company based in Provo, Utah, that specializes in customer communication and review management for businesses. Founded in 2013, Podium provides a mobile platform that enables businesses to collect and manage online reviews from customers at the point of transaction. Its features allow users to post reviews across multiple platforms like Google and Facebook, helping businesses to enhance their online reputation and customer engagement. The platform includes tools for managing customer interactions, offering messaging capabilities for businesses to communicate effectively with leads and customers. Through aggregation, analysis, and management of reviews, Podium aims to assist organizations in understanding customer feedback, increasing their online visibility, and influencing purchasing decisions.

Punchh Inc. is a company that specializes in developing mobile solutions aimed at enhancing customer loyalty and engagement for the restaurant industry. Founded in 2010 and headquartered in San Mateo, California, Punchh provides a comprehensive platform that includes features such as loyalty programs, referral systems, online ordering, and gift card functionalities. By utilizing artificial intelligence and machine learning, the platform enables businesses to create personalized experiences that foster customer retention and increase lifetime value. Additionally, Punchh's technology integrates seamlessly with existing point-of-sale systems and various third-party applications, facilitating a unified approach to customer engagement across multiple channels. With a presence in global markets, Punchh serves nearly 200 enterprise brands, helping them strengthen customer relationships and drive revenue growth.

Punchh Inc. is a company that specializes in developing mobile solutions aimed at enhancing customer loyalty and engagement for the restaurant industry. Founded in 2010 and headquartered in San Mateo, California, Punchh provides a comprehensive platform that includes features such as loyalty programs, referral systems, online ordering, and gift card functionalities. By utilizing artificial intelligence and machine learning, the platform enables businesses to create personalized experiences that foster customer retention and increase lifetime value. Additionally, Punchh's technology integrates seamlessly with existing point-of-sale systems and various third-party applications, facilitating a unified approach to customer engagement across multiple channels. With a presence in global markets, Punchh serves nearly 200 enterprise brands, helping them strengthen customer relationships and drive revenue growth.

Qubit Digital Limited specializes in software solutions that collect and process extensive data sets to enhance online customer experiences. The company develops and licenses technology for web data processing, offering a variety of services including tag management, marketing attribution, customer intelligence, and web personalization. Key offerings include OpenTag, an open-source tag management solution that improves website efficiency, and Qubit Pro, a personalization platform that leverages customer data to influence user behavior. Its customer analytics solutions encompass behavioral attribution and usability labs, while automation tools facilitate web testing and personalized experiences. Qubit serves various sectors, including e-commerce, publishing, and lead generation, with a focus on helping businesses understand and influence customer behavior to drive revenue and improve marketing efficiency. Founded in 2010 and headquartered in London, Qubit has expanded its presence with offices in major cities across the United States and Europe.

Return Path is a specialized provider of email marketing solutions, established in 1999 and headquartered in New York, with additional offices in various global locations including Denver, Toronto, London, and Sydney. The company focuses on helping clients optimize their email marketing campaigns through its comprehensive platform, which delivers valuable data and insights. By collaborating with leading email service providers, Return Path enables marketers to enhance their email deliverability, ensuring that their messages reach a larger audience. This strategic approach allows clients to increase engagement and drive revenue, ultimately elevating their email marketing programs to achieve better results.

Five9 is a company that specializes in providing cloud-based software for contact centers, serving customers across various industries such as banking, healthcare, and technology. Founded in 2001 and headquartered in San Ramon, California, Five9 offers a virtual contact center platform that supports customer service, sales, and marketing functions through multiple digital engagement channels including voice, chat, email, web, social media, and mobile. The platform enables businesses to manage end-to-end customer experiences within a single unified architecture, enhancing agent productivity and delivering tangible business results. Five9's solutions include workforce management, reporting, quality management, and supervisor tools, all designed to optimize call center efficiency and interaction quality. The company has strategic partnerships with Deloitte Digital and Conn3Ct Ltd., further expanding its capabilities in the cloud contact center market.

Spring Global develops an AI-powered sales force automation platform that enhances field sales efforts. It leverages big data analytics and artificial intelligence for informed decision-making, offering tools to improve customer service and facilitate team interactions.

Connectiva Systems, Inc. is a data monetization company specializing in analytics solutions for various sectors, including mobile, cable, wireline, media, utilities, and business services worldwide. Founded in 2001 and headquartered in New York, the company offers a comprehensive suite of products under the Capitalyze brand, including tools for data monetization, fraud management, revenue assurance, and customer experience analytics. These solutions enable organizations to extract value from their data, detect fraudulent activities, prevent revenue leakage, and enhance customer interactions across multiple channels and devices. Additionally, Connectiva provides ConnectivaCloud, an outcome-centric offering that combines software-as-a-service, business consulting, and managed services to achieve targeted business outcomes. The company also delivers advisory and managed services to support operational management and technical assistance. With a global presence that includes offices in major cities such as Bonn, Dubai, and New Delhi, Connectiva Systems is committed to enhancing business performance and profitability for its clients.

Socialtext is a company specializing in enterprise social software, designed to enhance collaboration and information sharing within organizations. By providing tools such as microblogging, blogs, wikis, profiles, and social spreadsheets, Socialtext enables employees to communicate and collaborate in real-time, effectively breaking down information silos. The company's offerings are available through various deployment options, including hosted cloud services and on-site appliances, allowing businesses to choose solutions that align with their security needs. Built on a flexible web-oriented architecture, Socialtext seamlessly integrates with traditional systems of record, such as CRM and ERP, facilitating discussions and actions on important business processes. With over 6,500 clients globally, including prominent names like Getty Images and Symantec, Socialtext aims to accelerate business performance by improving collaboration and increasing organizational agility.

Socialtext is a company specializing in enterprise social software, designed to enhance collaboration and information sharing within organizations. By providing tools such as microblogging, blogs, wikis, profiles, and social spreadsheets, Socialtext enables employees to communicate and collaborate in real-time, effectively breaking down information silos. The company's offerings are available through various deployment options, including hosted cloud services and on-site appliances, allowing businesses to choose solutions that align with their security needs. Built on a flexible web-oriented architecture, Socialtext seamlessly integrates with traditional systems of record, such as CRM and ERP, facilitating discussions and actions on important business processes. With over 6,500 clients globally, including prominent names like Getty Images and Symantec, Socialtext aims to accelerate business performance by improving collaboration and increasing organizational agility.

CoVia Technologies is a pioneer in providing business-to-business Internet workplace solutions. The company specializes in delivering software and consulting services designed to equip sales and marketing teams with real-time competitive and account information. Their offerings include a range of sales tools and services that facilitate interactions and negotiations with prospects and partners through a web-based platform. CoVia Technologies also features the Communications Integrator, a middleware solution aimed at enhancing communication and the sharing of information across organizations. This software enables enterprises to deploy distributed applications with remarkable efficiency and speed, ensuring effective organizational communication. Through these solutions, CoVia Technologies supports businesses in streamlining their processes and maximizing their operational effectiveness.