Sapphire Ventures

UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Founded in 2015, Gorgias is a leading customer service platform designed specifically for e-commerce businesses. It offers cutting-edge automation and AI capabilities to deliver personalized support across multiple channels, including email, voice, SMS, live chat, and social media. With over 250 employees across eight global offices, Gorgias serves more than 12,000 merchants worldwide, including prominent brands like Steve Madden and Glossier.

Qualified.com, Inc. specializes in a conversational marketing platform designed to enhance engagement with potential customers. The platform alerts sales teams when qualified leads visit their websites, enabling immediate interaction through chat, voice calls, and screen sharing. Tailored for companies utilizing Salesforce, Qualified empowers enterprise sales and marketing teams to convert their corporate websites into effective sales tools, thereby optimizing their sales pipelines. By providing a comprehensive view of website visitors and equipping businesses with the necessary tools to identify target buyers, Qualified facilitates real-time conversations that can significantly drive sales growth. The company, based in San Francisco, California, was formerly known as FATBEAR LABS Inc. and rebranded in January 2019.

Podium, Inc. is a technology company based in Provo, Utah, that specializes in customer communication and review management for businesses. Founded in 2013, Podium provides a mobile platform that enables businesses to collect and manage online reviews from customers at the point of transaction. Its features allow users to post reviews across multiple platforms like Google and Facebook, helping businesses to enhance their online reputation and customer engagement. The platform includes tools for managing customer interactions, offering messaging capabilities for businesses to communicate effectively with leads and customers. Through aggregation, analysis, and management of reviews, Podium aims to assist organizations in understanding customer feedback, increasing their online visibility, and influencing purchasing decisions.

PubNub develops a global Data Stream Network for real-time applications. Its platform enables secure, scalable, and manageable communication across various industries such as healthcare, gaming, IoT, and more. Founded in 2009, PubNub is headquartered in San Francisco.

Yellow.ai is a global leader in enterprise-grade conversational AI, empowering businesses to engage customers at scale. Trusted by over 1000 enterprises across 85 countries, including prominent brands like Domino's, Sephora, and Hyundai, Yellow.ai's platform delivers human-like interactions through dynamic AI agents. It facilitates seamless customer engagement across various channels such as web, app, voice assistants, IVR, and email. Recognized by leading industry analysts, the company has raised over $102M from top-tier investors and operates in six countries.

Moveworks is a cloud-based AI platform for enterprises that automates IT support and related administrative tasks. The platform autonomously handles requests such as ordering hardware, provisioning software and account access, locating colleagues and conference rooms, checking ticket status, and obtaining software licenses, all through conversational interfaces. It integrates with enterprise chat tools like Slack to interact with users and trigger automated workflows. The solution uses a Reasoning Engine that combines public and proprietary large language models to interpret complex requests, execute multi-step processes, and adapt from past interactions. It surfaces information and automates tasks across multiple systems with an agentic AI assistant that enables conversational automation across business functions. Moveworks was founded in 2016 and is headquartered in Mountain View, California, with an additional office in Culver City, California.

Founded in 2015, Gorgias is a leading customer service platform designed specifically for e-commerce businesses. It offers cutting-edge automation and AI capabilities to deliver personalized support across multiple channels, including email, voice, SMS, live chat, and social media. With over 250 employees across eight global offices, Gorgias serves more than 12,000 merchants worldwide, including prominent brands like Steve Madden and Glossier.

Attentive is a leading provider of conversational commerce solutions, specializing in a personalized mobile messaging platform that enhances business-to-consumer communication. The company enables brands and organizations to engage with customers using behavioral data, allowing for the automatic delivery of tailored mobile messages throughout the customer lifecycle. This includes functionalities such as product recommendations, limited-time sales, payment processing, and real-time customer service. By focusing on SMS as a primary channel, Attentive helps e-commerce and retail businesses forge stronger connections with mobile shoppers, transforming the way they interact and communicate with their audiences.

UJET, Inc. is a customer support software company that develops a cloud contact center platform tailored for modern customer experiences. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, UJET focuses on optimizing customer communications through voice and chat solutions. The platform integrates seamlessly with popular services like Salesforce, Zendesk, and Kustomer, enabling a unified approach to customer service that minimizes the need for customers to switch between different channels. By incorporating artificial intelligence, UJET enhances automation and boosts efficiency in customer interactions. Features such as online messaging, mobile capabilities, and a wait time messaging tool provide real-time updates, empowering agents to manage incoming calls effectively and resolve client issues promptly.

Outreach is a sales engagement platform that helps organizations manage and optimize interactions across email, voice, and social channels throughout the customer lifecycle. The platform uses machine learning to guide sales representatives to take the right actions, automate repetitive tasks, and personalize communications while tracking sales activity and performance. It supports account-based, outbound, and inbound sales, as well as sequence and task management, email and activity tracking, and insights that analyze buyer sentiment to optimize content and sequences in real time. By integrating automated alerts, collaboration features, and performance analytics, Outreach aims to increase the volume of qualified meetings and improve the efficiency and effectiveness of customer-facing teams.

Podium, Inc. is a technology company based in Provo, Utah, that specializes in customer communication and review management for businesses. Founded in 2013, Podium provides a mobile platform that enables businesses to collect and manage online reviews from customers at the point of transaction. Its features allow users to post reviews across multiple platforms like Google and Facebook, helping businesses to enhance their online reputation and customer engagement. The platform includes tools for managing customer interactions, offering messaging capabilities for businesses to communicate effectively with leads and customers. Through aggregation, analysis, and management of reviews, Podium aims to assist organizations in understanding customer feedback, increasing their online visibility, and influencing purchasing decisions.

Moveworks is a cloud-based AI platform for enterprises that automates IT support and related administrative tasks. The platform autonomously handles requests such as ordering hardware, provisioning software and account access, locating colleagues and conference rooms, checking ticket status, and obtaining software licenses, all through conversational interfaces. It integrates with enterprise chat tools like Slack to interact with users and trigger automated workflows. The solution uses a Reasoning Engine that combines public and proprietary large language models to interpret complex requests, execute multi-step processes, and adapt from past interactions. It surfaces information and automates tasks across multiple systems with an agentic AI assistant that enables conversational automation across business functions. Moveworks was founded in 2016 and is headquartered in Mountain View, California, with an additional office in Culver City, California.

AllyO automates talent acquisition and management using AI-powered chatbots. It offers an HR Communications Platform that reduces manual work, time, and cost for engaging candidates and employees. The platform covers recruiting automation (text-to-apply, screening, scheduling interviews) and HR automation (onboarding, pulse check-ins). AllyO's conversational AI achieves a 91% conversation completion rate and supports major talent acquisition systems.

Outreach is a sales engagement platform that helps organizations manage and optimize interactions across email, voice, and social channels throughout the customer lifecycle. The platform uses machine learning to guide sales representatives to take the right actions, automate repetitive tasks, and personalize communications while tracking sales activity and performance. It supports account-based, outbound, and inbound sales, as well as sequence and task management, email and activity tracking, and insights that analyze buyer sentiment to optimize content and sequences in real time. By integrating automated alerts, collaboration features, and performance analytics, Outreach aims to increase the volume of qualified meetings and improve the efficiency and effectiveness of customer-facing teams.

PubNub develops a global Data Stream Network for real-time applications. Its platform enables secure, scalable, and manageable communication across various industries such as healthcare, gaming, IoT, and more. Founded in 2009, PubNub is headquartered in San Francisco.

Outreach is a sales engagement platform that helps organizations manage and optimize interactions across email, voice, and social channels throughout the customer lifecycle. The platform uses machine learning to guide sales representatives to take the right actions, automate repetitive tasks, and personalize communications while tracking sales activity and performance. It supports account-based, outbound, and inbound sales, as well as sequence and task management, email and activity tracking, and insights that analyze buyer sentiment to optimize content and sequences in real time. By integrating automated alerts, collaboration features, and performance analytics, Outreach aims to increase the volume of qualified meetings and improve the efficiency and effectiveness of customer-facing teams.

Iron.io, Inc. is a developer of cloud-based tools designed for building and managing distributed applications. Founded in 2010 and based in Las Vegas, California, the company offers a range of solutions including IronWorker for container-based workloads, IronMQ for messaging queuing, IronFunctions for open-source functions integration, and IronCache for caching data. Iron.io's event-driven computing platform facilitates the delivery and processing of millions of messages and tasks, enabling asynchronous workloads in public, private, or hybrid cloud environments. Its technology supports various computing patterns, such as event processing and microservices, allowing enterprises to effectively scale their Docker-based workloads while maintaining control over job processing and security across different deployment scenarios.

PubNub develops a global Data Stream Network for real-time applications. Its platform enables secure, scalable, and manageable communication across various industries such as healthcare, gaming, IoT, and more. Founded in 2009, PubNub is headquartered in San Francisco.

Iron.io, Inc. is a developer of cloud-based tools designed for building and managing distributed applications. Founded in 2010 and based in Las Vegas, California, the company offers a range of solutions including IronWorker for container-based workloads, IronMQ for messaging queuing, IronFunctions for open-source functions integration, and IronCache for caching data. Iron.io's event-driven computing platform facilitates the delivery and processing of millions of messages and tasks, enabling asynchronous workloads in public, private, or hybrid cloud environments. Its technology supports various computing patterns, such as event processing and microservices, allowing enterprises to effectively scale their Docker-based workloads while maintaining control over job processing and security across different deployment scenarios.

Localytics is a mobile app analytics and marketing platform that helps businesses enhance their mobile app acquisition, engagement, and retention strategies. It offers a suite of tools that integrate marketing capabilities—such as push notifications, in-app messaging, and email marketing—with robust analytics features. This allows companies to utilize real-time user data for personalized and automated marketing campaigns. Localytics serves over 6,000 apps across more than 2 billion devices, catering to notable clients like Live Nation, HSN, Comcast, and The New York Times. By focusing on mobile and web app engagement, Localytics equips organizations with the insights and tools necessary for improving user interaction and loyalty.

Socialtext is a company specializing in enterprise social software, designed to enhance collaboration and information sharing within organizations. By providing tools such as microblogging, blogs, wikis, profiles, and social spreadsheets, Socialtext enables employees to communicate and collaborate in real-time, effectively breaking down information silos. The company's offerings are available through various deployment options, including hosted cloud services and on-site appliances, allowing businesses to choose solutions that align with their security needs. Built on a flexible web-oriented architecture, Socialtext seamlessly integrates with traditional systems of record, such as CRM and ERP, facilitating discussions and actions on important business processes. With over 6,500 clients globally, including prominent names like Getty Images and Symantec, Socialtext aims to accelerate business performance by improving collaboration and increasing organizational agility.

Socialtext is a company specializing in enterprise social software, designed to enhance collaboration and information sharing within organizations. By providing tools such as microblogging, blogs, wikis, profiles, and social spreadsheets, Socialtext enables employees to communicate and collaborate in real-time, effectively breaking down information silos. The company's offerings are available through various deployment options, including hosted cloud services and on-site appliances, allowing businesses to choose solutions that align with their security needs. Built on a flexible web-oriented architecture, Socialtext seamlessly integrates with traditional systems of record, such as CRM and ERP, facilitating discussions and actions on important business processes. With over 6,500 clients globally, including prominent names like Getty Images and Symantec, Socialtext aims to accelerate business performance by improving collaboration and increasing organizational agility.

CoVia Technologies is a pioneer in providing business-to-business Internet workplace solutions. The company specializes in delivering software and consulting services designed to equip sales and marketing teams with real-time competitive and account information. Their offerings include a range of sales tools and services that facilitate interactions and negotiations with prospects and partners through a web-based platform. CoVia Technologies also features the Communications Integrator, a middleware solution aimed at enhancing communication and the sharing of information across organizations. This software enables enterprises to deploy distributed applications with remarkable efficiency and speed, ensuring effective organizational communication. Through these solutions, CoVia Technologies supports businesses in streamlining their processes and maximizing their operational effectiveness.