Sapphire Sport I

Sapphire Sport I, established in 2019, is an early-stage venture capital fund managed by Sapphire Ventures, a global software-focused firm with over $11 billion in assets under management. Based in Austin, Texas, Sapphire Sport I invests in the United States, Europe, and Israel, targeting the intersection of sport, media, and entertainment technology. The fund, with a commitment of $115 million, aims to back 5 to 6 companies, investing between $3 to $7 million each, to address the broader sport technology markets.

Steve Abbott

Partner

Jason Brooke

Vice President

Mackenzie Chapman

Associate

Hillary Cook

Senior Associate

Georgie Davies

Tech Investor

Rajeev Dham

Partner

Kevin Diestel

Partner

Cathy Gao

Partner

David Hartwig

Co-Founder and Partner

Doug Higgins

Co-Founder and Partner

Alex Lehman

Vice President

Paul Levine

Partner

Adam Liu

Senior Associate

Mahau Ma

Operating Partner

Rico Mallozzi

Principal

Nino Marakovic

CEO and Partner

Imogen Mulliner

Associate

Sam Procter

Senior Associate

Anders Ranum

Partner

Aditya Reddy

Senior Associate

Andrew Slade

Associate

Michael Spirito

Partner

Chloe Steinberg

Partner

Casber Wang

Partner

Andreas Weiskam

Co-Founder and Partner

Andrew Yanover

Associate

Past deals in Technical Support

UJET

Series D in 2024
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Simpplr

Series D in 2023
Simpplr Inc. is an AI-powered employee experience platform that facilitates effective communication and collaboration within organizations. Founded in 2014 and headquartered in Redwood City, California, with additional offices in the United Kingdom and India, Simpplr offers a range of services that enhance employee engagement and streamline internal communications. Its platform allows employees to access knowledge articles, collaborate on projects, post questions, and create support cases, fostering a connected workforce. Additionally, Simpplr provides implementation and onboarding services, as well as ongoing customer support, to ensure organizations can maximize the benefits of their platform. By creating virtual headquarters and company newsrooms, Simpplr helps align and engage employees across the enterprise, promoting a thriving workplace culture.

Moveworks

Series C in 2021
Moveworks, Inc. develops a cloud-based AI platform that assists enterprises in resolving IT support issues for their employees. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, the company offers an AI assistant that automates various tasks, such as ordering hardware, raising software requests, and managing ticket statuses. Utilizing a conversational interface, Moveworks interprets complex employee requests and executes multi-step processes, adapting based on previous interactions. Its technology is employed by organizations like Databricks, Broadcom, Hearst, and Palo Alto Networks to enhance productivity, streamline workflows, and improve information retrieval across enterprise systems. The platform integrates with chat applications, such as Slack, to provide seamless user experiences and automatic solutions.

Splashtop

Series E in 2021
Splashtop, Inc., established in 2006 and headquartered in San Jose, California, specializes in remote desktop solutions. It enables users to access and control their applications, files, and data from mobile devices. Key products include Splashtop On-Demand Support, Splashtop Personal, Splashtop Enterprise, and Splashtop Business, catering to various user groups such as individuals, educational institutions, and businesses. Additionally, it offers Mirroring360 for screen sharing, Splashtop Classroom for educators, Splashtop Whiteboard for interactive presentations, and Splashtop Wired XDisplay to turn tablets into computer monitors. The company serves a wide range of clients, from individuals to enterprises, academic institutions, and government agencies.

UJET

Series C in 2020
UJET, Inc. specializes in developing customer support software and platform solutions that enhance customer communications. Founded in 2015 and headquartered in San Francisco, with additional offices in New York and Seoul, the company offers a cloud contact center platform that integrates seamlessly with major customer relationship management systems like Salesforce, Zendesk, and Kustomer. UJET's platform is designed for the smartphone era, modernizing digital and in-app customer experiences while eliminating the need for customers to switch between different communication channels. By utilizing multiple voices, online messaging, and mobile features, UJET assists customer service agents in managing incoming calls and resolving issues efficiently. The incorporation of artificial intelligence across its services further automates processes and improves interaction quality. Additionally, UJET provides a wait time messaging tool that offers live updates to customers while they are on hold, enhancing overall service satisfaction.

Moveworks

Series B in 2019
Moveworks, Inc. develops a cloud-based AI platform that assists enterprises in resolving IT support issues for their employees. Founded in 2016 and headquartered in Mountain View, California, with an additional office in Culver City, the company offers an AI assistant that automates various tasks, such as ordering hardware, raising software requests, and managing ticket statuses. Utilizing a conversational interface, Moveworks interprets complex employee requests and executes multi-step processes, adapting based on previous interactions. Its technology is employed by organizations like Databricks, Broadcom, Hearst, and Palo Alto Networks to enhance productivity, streamline workflows, and improve information retrieval across enterprise systems. The platform integrates with chat applications, such as Slack, to provide seamless user experiences and automatic solutions.

iYogi

Series D in 2010
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.

Splashtop

Series D in 2010
Splashtop, Inc., established in 2006 and headquartered in San Jose, California, specializes in remote desktop solutions. It enables users to access and control their applications, files, and data from mobile devices. Key products include Splashtop On-Demand Support, Splashtop Personal, Splashtop Enterprise, and Splashtop Business, catering to various user groups such as individuals, educational institutions, and businesses. Additionally, it offers Mirroring360 for screen sharing, Splashtop Classroom for educators, Splashtop Whiteboard for interactive presentations, and Splashtop Wired XDisplay to turn tablets into computer monitors. The company serves a wide range of clients, from individuals to enterprises, academic institutions, and government agencies.

iYogi

Series C in 2010
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.

iYogi

Series B in 2008
iYogi, Inc. is an on-demand software and services company that specializes in providing online technical support for various computing and communication devices. Founded in 2007 and headquartered in Gurugram, India, iYogi offers a range of services including optimization, diagnosis and repair, setup and installation, virus removal, usability training, networking, and managed services. The company caters to both consumers and small businesses, supporting a wide array of software applications and hardware, including computers, mobiles, gaming devices, and servers. With a focus on convenience, iYogi delivers subscription-based support that allows clients to optimize and secure their technology with 24/7 access to technicians. Its services reach customers in several countries, including the United States, the United Kingdom, Canada, Australia, India, and the GCC states.
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