Serco Group is a service company that supports federal, state, and local governments, as well as commercial clients, with a focus on delivering essential public services. The company operates through four main divisions: the U.K. & European local and regional government division, which offers hospital management, defense services, and business support operations; the Americas division, providing professional, defense, technology, and management services to the U.S. and Canadian governments; the Asia-Pacific segment, delivering frontline services and citizen support in Australia, New Zealand, and Hong Kong; and the Middle East division, which focuses on transport, defense, and health services. Serco's expertise spans various sectors, including immigration, healthcare, justice, and transportation, allowing it to effectively address the diverse needs of its governmental and commercial clients.
Northrop Grumman - Training Services Business is a unit of Northrop Grumman that delivers advanced training solutions focused on its primary technological innovations and defense systems.
ORS
Acquisition in 2022
ORS Group is a specialist provider of immigration services focused on public sector customers. The company manages immigration processes for federal, cantonal, and municipal governments, delivering services in housing, care, social counseling, and the integration of refugees and asylum seekers. ORS Group also offers educational courses aimed at facilitating the integration of these populations into society.
WBB
Acquisition in 2021
WBB is a provider of program management and consulting services to the U.S. Department of Defense and other federal agencies. WBB’s highly specialized and experienced workforce provides services across the full lifecycle from program development to ongoing support and mission performance.
Contextere
Corporate Round in 2020
Contextere Corporation is an industrial IoT software company founded in 2015 and based in Ottawa, Canada. The company focuses on enhancing human performance through its intelligent personal agent, which provides actionable insights at the last tactical mile of industrial operations. Contextere's software utilizes artificial intelligence and machine learning to extract and structure previously inaccessible maintenance, repair, and operations data. This capability enables clients, including global corporations, to improve productivity, enhance safety, and minimize equipment downtime. By delivering immediate insights, Contextere aids organizations in increasing situational awareness and managing dynamic data environments effectively, ultimately reducing cognitive overload for the workforce.
BTP Systems
Acquisition in 2017
BTP Systems, LLC, founded in 2003 and based in Ludlow, Massachusetts, specializes in satellite communications and radar engineering services for the United States defense sector. As a subsidiary of Serco Inc., the company offers a range of technical support services, including maintenance, repair, and overhaul of complex millimeter wave systems. BTP Systems provides essential installation and field engineering services that help sustain military satellite communications and related systems throughout their operational life cycle. The firm is dedicated to delivering specialized expertise that meets the intricate demands of the defense industry.
MBS - BPO Business
Acquisition in 2012
MENA Business Services' BPO Business provides business consultancy services.
DMS Maritime
Acquisition in 2012
DMS Maritime Pty Limited is the largest maritime services provider in Australia. We meet the demands of complex maritime projects and set the benchmark for specialist maritime support services. We manage, operate and maintain over 600 vessels in the Asia-Pacific region. With facilities in every major Australian port and a far-reaching technical support network of subcontractors, our diverse services extend beyond Australian waters to the Asia Pacific region. DMS Maritime supports commercial, defence and government agency customers. Our versatile vessels and support craft service a range of inshore and offshore operations, including oil and gas projects and search and recovery tasks. In combination, our people, assets and systems deliver optimal maritime services.
Vertex Public Sector Ltd
Acquisition in 2012
Vertex Public Sector Limited provides Business Process Outsourcing (BPO) services to UK local and central government. The company provides multi-channel contact centers, shared transactional services, and ICT services.
John Buck International
Acquisition in 2011
John Buck International Properties LLC is a provider of integrated real estate and facilities management services based in Abu Dhabi, United Arab Emirates. The company focuses on commercial real estate development, offering a range of services that include project management, design and construction, project cost assessment and control, as well as deal structuring and financing. Additionally, it provides leasing services such as property marketing, tenant recruitment and retention, lease negotiations, and administration. Through its expertise in property asset management, John Buck International aims to deliver comprehensive solutions tailored to the needs of its clients in the real estate sector.
Excelior
Acquisition in 2011
Excelior Pty. Ltd. specializes in customer contact services, offering a range of outsourcing solutions to enhance business performance and brand development. The company provides consulting, customer service, sales, and business processing through various communication channels, including voice, email, SMS, web chat, instant messaging, and social networks. Additionally, Excelior manages contact center operations, recruitment, training, and apprenticeship programs, catering to clients globally.
Intelenet Global Services
Acquisition in 2011
Intelenet Global Services is a leading global provider of business process services, powered by strong processes, consulting and technology to enable world-class customer management solutions. Intelenet’s operations consist of middle and back office skills and capabilities across customer contact, transaction and financial processing, and related consulting and technology services. Intelenet provides innovative, cutting-edge solutions supporting customers across, Banking, Financial Services and Insurance; Telecoms, Technology and Utilities; Travel, Transport and Hospitality; Healthcare and Retail, Manufacturing and Services.
Serco Listening Company
Acquisition in 2011
Serco Listening Company Limited is a provider of outsourced customer communication services in the United Kingdom. The company specializes in managing customer interactions across various sectors, including automotive, financial services, leisure, media, public services, retail, telecommunications, and travel. Its offerings encompass a range of services such as customer service and support, technical support, claims administration, and membership management. Additionally, Serco Listening Company engages in telesales, lead generation, and appointment setting, all aimed at enhancing customer acquisition, retention, and renewal. Through these services, the company effectively manages conversations for its clients, ensuring improved customer engagement and satisfaction.
SI International
Acquisition in 2008
SI International is a provider of information technology and network solutions tailored mainly for the federal government. The company offers a comprehensive range of services, including program management, acquisition support, and integrated development, which involves the combination of commercial-off-the-shelf products with custom software engineering. Additionally, SI International specializes in information security, ensuring that clients receive robust support in safeguarding their systems. By leveraging both technological and industry expertise, the company aims to assist its clients in effectively achieving their missions through state-of-the-practice solutions and services that encompass design, development, documentation, and operational support.
Infovision Group
Acquisition in 2008
InfoVision Group (IVG) is one of the largest independent IT enabled services companies in India. With over 14 years of experience in running call centers, database management and back office support services for domestic and international customers, IVG has the necessary resources, investment potential and expertise to be able to successfully set up and manage projects on a global scale.
ER Consultants
Acquisition in 2007
ER Consultants is a business consultancy in the United Kingdom. It primarily specializes in organizational behavior changes. The company’s services include board development, organization change, change management, people talent, business psychology, organization development, reward, diagnostics, and framework agreements.
RCI Holding
Acquisition in 2004
RCI Holding is among the leading providers of mission-critical services for clients such as the US Army, US Navy and FBI.
CCM Software Services
Acquisition in 2002
CCM Software Services offers Scheduling and MIS software solutions for schools.
SDC Consulting
Acquisition in 2002
SDC Consulting provides healthcare facility.
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