Serco Group

Serco Group is a service company that supports federal, state, and local governments, as well as commercial clients, with a focus on delivering essential public services. The company operates through four main divisions: the U.K. & European local and regional government division, which offers hospital management, defense services, and business support operations; the Americas division, providing professional, defense, technology, and management services to the U.S. and Canadian governments; the Asia-Pacific segment, delivering frontline services and citizen support in Australia, New Zealand, and Hong Kong; and the Middle East division, which focuses on transport, defense, and health services. Serco's expertise spans various sectors, including immigration, healthcare, justice, and transportation, allowing it to effectively address the diverse needs of its governmental and commercial clients.

Nigel Crossley

CFO, Finance and Board Member

Eric Dieu

Finance Director Europe

Don Styer

CTO and Senior Vice President

18 past transactions

Northrop Grumman - Training Services Business

Acquisition in 2025
Northrop Grumman - Training Services Business is a unit of Northrop Grumman that delivers advanced training solutions focused on its primary technological innovations and defense systems.

ORS

Acquisition in 2022
ORS Group is a specialist provider of immigration services focused on public sector clients. The company manages immigration processes for federal, cantonal, and municipal governments, addressing essential needs in housing, care, social counseling, and the integration of refugees and asylum seekers. Additionally, ORS Group offers educational courses to support the successful integration of these individuals into society.

WBB

Acquisition in 2021
WBB is a provider of program management and consulting services to the U.S. Department of Defense and other federal agencies. WBB’s highly specialized and experienced workforce provides services across the full lifecycle from program development to ongoing support and mission performance.

Contextere

Corporate Round in 2020
Contextere Corporation, founded in 2015 and based in Ottawa, Canada, is an industrial IoT software company that focuses on enhancing human performance in the workforce. The company offers an intelligent personal agent that provides actionable insights at the last tactical mile, addressing the crucial question of "Now What?" in operational contexts. By leveraging artificial intelligence and machine learning, Contextere's insight engine extracts and structures maintenance, repair, and operations data, making it accessible for users. This technology helps Global 2000 companies improve productivity and safety while minimizing equipment downtime. Through its innovative solutions, Contextere aims to enhance situational awareness and reduce cognitive overload in dynamic data environments.

BTP Systems

Acquisition in 2017
BTP Systems, LLC is a technical services company that specializes in satellite communication and radar engineering for the United States defense industry. Founded in 2003 and headquartered in Ludlow, Massachusetts, BTP Systems offers a range of services, including maintenance, repair, and overhaul, as well as testing facilities and field engineering support. The company focuses on providing specialized skills in military satellite communications and complex millimeter wave systems, ensuring that clients receive comprehensive installation and support services throughout the lifecycle of their systems. As of January 2018, BTP Systems operates as a subsidiary of Serco Inc.

MBS - BPO Business

Acquisition in 2012
MENA Business Services' BPO Business provides business consultancy services.

DMS Maritime

Acquisition in 2012
DMS Maritime Pty Limited is Australia's largest maritime services provider, specializing in complex maritime projects and specialist support services. The company manages, operates, and maintains a fleet of over 600 vessels across the Asia-Pacific region, with facilities in every major Australian port and a comprehensive technical support network of subcontractors. DMS Maritime's diverse range of services extends beyond Australian waters, supporting commercial, defence, and government agency clients. Its operations encompass both inshore and offshore activities, including oil and gas projects as well as search and recovery missions. Additionally, the company provides defense maritime services, which include fleet operations, port services, marine systems, project management, and maritime training, ensuring that the defense industry has access to comprehensive operational support. Through an integrated approach combining skilled personnel, advanced assets, and effective systems, DMS Maritime delivers optimal maritime solutions to meet the varied demands of its customers.

Vertex Public Sector

Acquisition in 2012
Vertex Public Sector Limited provides Business Process Outsourcing (BPO) services to UK local and central government. The company provides multi-channel contact centers, shared transactional services, and ICT services.

John Buck International

Acquisition in 2011
John Buck International Properties LLC is a prominent firm based in Abu Dhabi, United Arab Emirates, offering comprehensive real estate and facilities management services. The company excels in commercial real estate development, focusing on project management, design, construction, cost assessment, deal structuring, and financing. Additionally, it provides leasing services that include property marketing, tenant recruitment and retention, and lease negotiations. John Buck International also manages property assets, ensuring efficient operations and maximizing value for clients.

Excelior

Acquisition in 2011
Excelior Pty. Ltd. is a global provider of customer contact services and outsourcing solutions. The company specializes in various aspects of consulting, customer service, and business processing, utilizing multiple communication channels such as voice, email, web chat, and social media. Excelior offers comprehensive outsourcing services, including contact center operations, managed services, and recruitment and training for contact center staff. By delivering these services, Excelior aims to enhance its clients' business performance and support their brand development.

Intelenet Global Services

Acquisition in 2011
Intelenet Global Services Private Ltd. is a prominent provider of business process outsourcing services, specializing in a wide range of solutions to enhance customer management and operational efficiency. Founded in 2000 and headquartered in Mumbai, India, the company offers comprehensive contact center management services, including inbound and outbound call support, customer service, sales, technical support, and collections. Additionally, Intelenet delivers finance and accounting services, such as general ledger accounting, accounts payable and receivable, and payroll management. The company also provides knowledge services, human resource outsourcing, and IT infrastructure support, catering to diverse sectors including banking, finance, healthcare, retail, telecom, and travel. With a global presence that includes locations in the United Kingdom, the United States, the Philippines, Poland, and Jordan, Intelenet Global Services is dedicated to delivering innovative solutions that empower its clients to operate efficiently and effectively.

Serco Listening Company

Acquisition in 2011
Serco Listening Company Limited is a provider of outsourced customer communication services in the United Kingdom. The company specializes in managing customer interactions across various sectors, including automotive, financial services, leisure, media, public services, retail, telecommunications, and travel. Its offerings encompass a range of services such as customer service and support, technical support, claims administration, and membership management. Additionally, Serco Listening Company engages in telesales, lead generation, and appointment setting, all aimed at enhancing customer acquisition, retention, and renewal. Through these services, the company effectively manages conversations for its clients, ensuring improved customer engagement and satisfaction.

SI International

Acquisition in 2008
SI International is a provider of information technology and network solutions tailored mainly for the federal government. The company offers a comprehensive range of services, including program management, acquisition support, and integrated development, which involves the combination of commercial-off-the-shelf products with custom software engineering. Additionally, SI International specializes in information security, ensuring that clients receive robust support in safeguarding their systems. By leveraging both technological and industry expertise, the company aims to assist its clients in effectively achieving their missions through state-of-the-practice solutions and services that encompass design, development, documentation, and operational support.

Infovision Group

Acquisition in 2008
InfoVision Group (IVG) is one of the largest independent IT enabled services companies in India. With over 14 years of experience in running call centers, database management and back office support services for domestic and international customers, IVG has the necessary resources, investment potential and expertise to be able to successfully set up and manage projects on a global scale.

ER Consultants

Acquisition in 2007
ER Consultants is a UK-based business consultancy that focuses on enhancing organizational behavior and management practices. The company provides a range of services aimed at facilitating transformation within organizations, including board development, change management, and organizational development. ER Consultants emphasizes the integration of people talent and business psychology in its advisory approach, helping clients align their strategies, structures, and personnel. Additionally, the firm offers diagnostics and framework agreements to support organizations in navigating change effectively and fostering a stronger organizational culture.

RCI Holding

Acquisition in 2004
RCI Holding is among the leading providers of mission-critical services for clients such as the US Army, US Navy and FBI.

CCM Software Services

Acquisition in 2002
CCM Software Services offers Scheduling and MIS software solutions for schools.

SDC Consulting

Acquisition in 2002
SDC Consulting provides healthcare facility.
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