Voxens
Acquisition in 2021
Voxens is a call center that specializes in customer relationship management services across various industries, including banking, insurance, and the public sector. The company provides a range of services, including outbound calls, telesecretariat, and customer experience solutions. Additionally, Voxens offers customized omnichannel solutions designed to support the entire customer relationship cycle, ensuring that clients receive tailored support for their specific needs.
GM Consultant Group
Acquisition in 2019
GM Consultant Group is an independent consulting firm specializing in operational risk and claims management solutions for insurance companies both in France and internationally. Established in 1999 and headquartered in Courbevoie, France, the company offers a range of services that include third-party management, testing and characterization laboratories, and cyber risk management. Their cyber risk services encompass audits, crisis management training, loss adjusting, claims management, and crisis support. GM Consultant serves various industries, including art and media, finance, environmental science, information technology, energy, transportation, construction, and consumer goods. With additional locations in China, Italy, Romania, Singapore, the United Kingdom, and the United States, the firm leverages the expertise of specialists to provide innovative solutions that optimize the management of both simple and complex claims, expediting and securing the compensation process for clients.