SugarCRM

SugarCRM Inc. is a provider of customer relationship management (CRM) solutions that caters to both small businesses and enterprises globally. Founded in 2004 and headquartered in Cupertino, California, the company has expanded its presence with offices in cities such as New York, London, and Sydney, along with operations across various European countries. SugarCRM offers a comprehensive platform that includes applications for sales, marketing, customer support, and campaign management, designed to enhance decision-making and foster stronger customer relationships. The company's innovative CRM solutions are recognized for their user-friendly interface and adaptability, serving a diverse range of sectors including manufacturing, financial services, and insurance. With over 1.5 million users in 120 countries, SugarCRM aims to deliver a personalized and engaging user experience that integrates the simplicity of consumer applications with the functionality needed for effective business processes.

Clint Oram

CSO and Co-Founder

9 past transactions

Sales-i

Acquisition in 2024
Sales-i, founded in 2008 by Paul Black and Kevin McGirl, is a global company specializing in sales enablement software. The platform analyzes invoice data from back-office systems to provide graphical insights into sales performance, helping clients identify issues early, streamline processes, and enhance sales volumes. With numerous award wins and thousands of loyal customers, Sales-i aims to make sales conversations more insight-led and profitable through targeted campaigns and cross-selling opportunities.

Loaded Technologies

Acquisition in 2020
Loaded Technologies Pty Ltd is a CRM consulting company based in North Sydney, Australia, founded in 1997. The company specializes in CRM implementation, development, integrations, and training, alongside offering CRM audits and support services. It aims to enhance customer engagement and improve process efficiencies through its business consulting and CRM strategy services. As of November 2020, Loaded Technologies operates as a subsidiary of SugarCRM Inc., which further strengthens its capabilities in providing enterprise-level solutions with a blend of technical expertise and commercial insight.

W-Systems

Acquisition in 2020
W-Systems Corp., incorporated in 1994 and based in Ramsey, New Jersey, specializes in process design, application customization, and data integration for customer relationship management (CRM) and marketing automation solutions. The company provides essential services such as technical installation, training, and ongoing support, both on-site and via hotline. As a Certified Partner of leading vendors, including SugarCRM, DocuSign, and Act-On, W-Systems aims to enhance the operational efficiency and return on investment of organizations across various sectors, including finance, professional services, and education. In 2020, W-Systems became a subsidiary of SugarCRM Inc., further solidifying its role in delivering transformative sales and marketing technologies.

Node

Acquisition in 2020
Node, recently acquired by SugarCRM, fuels Sugar's time-aware CX platform to help businesses by automatically forecasting expected outcomes and highlighting previously unforeseen challenges and opportunities. Extending Sugar’s time-aware CX platform, Node’s AI technology adds the most coveted element of time—the future. The combined solution offers wide-ranging capabilities for sales, marketing, and service teams. Node enables users of business applications to see into the future. Powered by Artificial Intuition™ technology, Node is the first turnkey AI-as-a-service platform focused on powering predictable business outcomes, which enterprises can use to quickly and seamlessly build advanced AI into both customer-facing and internal applications without investing years and millions of dollars on risky AI experiments. Applications powered by Node can deliver predictions that enable users to make smarter connections and decisions about how to engage with customers, employees, investors, and partners. Node was founded by Google's youngest employee, Falon Fatemi, and it's renowned technology team includes the Godfather of Search, Louis Monier who created Alta Vista, and Michael Radovancevich former CTO of Taleo and OpenX. Node is backed by Mark Cuban, NEA, Avalon Ventures, and JetBlue Technology Ventures.

Corvana

Acquisition in 2019
Corvana Corporation, established in 2016 and based in Orlando, Florida, specializes in cloud-based software solutions for sales analytics. The company provides a range of metrics services, including booking, ARR, LTV, CAC, financial, cash, funnel, and sales metrics, aiming to simplify the sales analytics process. As of 2019, Corvana operates as a subsidiary of SugarCRM Inc.

Salesfusion

Acquisition in 2019
Salesfusion, Inc. offers a comprehensive marketing automation platform tailored for small and mid-sized businesses. The platform equips marketers with essential tools for creating, managing, and analyzing various marketing campaigns. Key features include email marketing, lead scoring, website tracking, social media management, and CRM integration, among others. Additionally, Salesfusion provides an Advanced Analytics platform that facilitates data-driven marketing strategies by allowing users to assess key performance indicators and improve outcomes. The company emphasizes seamless integration with more CRM vendors than any other marketing software, enhancing its usability for marketing teams. Founded in 2007 and headquartered in Atlanta, Georgia, with an office in London, Salesfusion aims to help businesses attract new opportunities, convert leads into customers, and foster long-term relationships.

Collabspot

Acquisition in 2019
Collabspot, founded in 2012 by Jeremi Joslin in France and later incorporated in Singapore, is a sales communication platform that enhances the efficiency of sales teams. With a global customer base spanning 30 countries, primarily in the United States, Collabspot integrates customer relationship management (CRM) systems like Salesforce, SugarCRM, and Highrise directly into Gmail. This integration allows salespeople to manage contacts, prospects, and customer interactions from their inbox, facilitating streamlined communication. By providing timely cues and easy access to customer data, Collabspot enables users to engage with leads and customers effectively, thus improving the sales process and allowing for quicker deal closures. The company is led by CEO Laurent Gasser, who joined the team through a management buy-in and brings valuable expertise in management and business development.

Contastic

Acquisition in 2016
Contastic Inc. is a technology company that specializes in providing a customer relationship management (CRM) system designed to enhance lead nurturing for sales professionals, realtors, freelancers, and consultants. Founded in 1996 and headquartered in Menlo Park, California, Contastic's platform generates personalized email content, enabling users to maintain relevant communication with their contacts. The system analyzes data from email and contact interactions through a secure encrypted channel, integrating with Gmail to track past communications. Additionally, it offers a daily digest of news to help users stay informed. As of 2016, Contastic operates as a subsidiary of SugarCRM Inc.

Stitch

Acquisition in 2015
Stitch helps salespeople close more deals and be more responsive. They are building the best mobile-first, sales productivity platform. Their first product is a mobile email application for salespeople. With Stitch, salespeople can communicate faster by having the right information, insights, and tools at their fingertips. In today’s highly competitive world, they believe it’s not only possible, it’s essential, to be as effective and responsive on the go as when sitting in front of a desk. In sales, being responsive means delivering immediate and complete answers to prospects’ questions. They enable salespeople to respond NOW, not later, to every mobile email.
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