SugarCRM

SugarCRM Inc. is a provider of customer relationship management (CRM) solutions that caters to both small businesses and enterprises globally. Founded in 2004 and headquartered in Cupertino, California, the company has expanded its presence with offices in cities such as New York, London, and Sydney, along with operations across various European countries. SugarCRM offers a comprehensive platform that includes applications for sales, marketing, customer support, and campaign management, designed to enhance decision-making and foster stronger customer relationships. The company's innovative CRM solutions are recognized for their user-friendly interface and adaptability, serving a diverse range of sectors including manufacturing, financial services, and insurance. With over 1.5 million users in 120 countries, SugarCRM aims to deliver a personalized and engaging user experience that integrates the simplicity of consumer applications with the functionality needed for effective business processes.

Clint Oram

CSO and Co-Founder

9 past transactions

Sales-i

Acquisition in 2024
Sales-i, founded in 2008 by Paul Black and Kevin McGirl, is a global company specializing in sales enablement software. The platform is designed to enhance sales conversations by providing insight-driven analytics. It automatically analyzes invoice data from clients' back-office systems and presents it in a graphical format, allowing businesses to identify sales trends, address potential issues proactively, and streamline their sales processes. This capability enables clients to improve sales volumes, measure sales performance, and implement targeted marketing campaigns, including cross-selling opportunities. Over the years, Sales-i has garnered numerous awards and built a loyal customer base, demonstrating its effectiveness in the sales enablement sector.

Loaded Technologies

Acquisition in 2020
Loaded Technologies, established in 1997 and headquartered in North Sydney, Australia, specializes in CRM consulting services. The company assists businesses in implementing and developing CRM systems, integrating them with other software, providing SugarCRM training, conducting CRM audits, and offering ongoing support. Their approach combines enterprise-grade rigor with entrepreneurial spirit, commercial acumen, and technical expertise to enhance customer engagement and process efficiencies. As of late 2020, Loaded Technologies operates as a subsidiary of SugarCRM Inc.

W-Systems

Acquisition in 2020
W-Systems Corp., incorporated in 1994 and based in Ramsey, New Jersey, specializes in process design, application customization, and data integration for customer relationship management (CRM) and marketing automation solutions. The company provides essential services such as technical installation, training, and ongoing support, both on-site and via hotline. As a Certified Partner of leading vendors, including SugarCRM, DocuSign, and Act-On, W-Systems aims to enhance the operational efficiency and return on investment of organizations across various sectors, including finance, professional services, and education. In 2020, W-Systems became a subsidiary of SugarCRM Inc., further solidifying its role in delivering transformative sales and marketing technologies.

Node

Acquisition in 2020
Node, recently acquired by SugarCRM, fuels Sugar's time-aware CX platform to help businesses by automatically forecasting expected outcomes and highlighting previously unforeseen challenges and opportunities. Extending Sugar’s time-aware CX platform, Node’s AI technology adds the most coveted element of time—the future. The combined solution offers wide-ranging capabilities for sales, marketing, and service teams. Node enables users of business applications to see into the future. Powered by Artificial Intuition™ technology, Node is the first turnkey AI-as-a-service platform focused on powering predictable business outcomes, which enterprises can use to quickly and seamlessly build advanced AI into both customer-facing and internal applications without investing years and millions of dollars on risky AI experiments. Applications powered by Node can deliver predictions that enable users to make smarter connections and decisions about how to engage with customers, employees, investors, and partners. Node was founded by Google's youngest employee, Falon Fatemi, and it's renowned technology team includes the Godfather of Search, Louis Monier who created Alta Vista, and Michael Radovancevich former CTO of Taleo and OpenX. Node is backed by Mark Cuban, NEA, Avalon Ventures, and JetBlue Technology Ventures.

Corvana

Acquisition in 2019
Corvana Corporation Inc., founded in 2016 and based in Orlando, Florida, specializes in providing cloud-based software solutions focused on sales analytics. The company offers a range of services that include various metrics related to booking, annual recurring revenue, customer lifetime value, customer acquisition cost, and financial performance. By simplifying the sales analytics process, Corvana aims to enhance decision-making for businesses. As of September 2019, Corvana operates as a subsidiary of SugarCRM Inc.

Salesfusion

Acquisition in 2019
Salesfusion, Inc. offers a comprehensive marketing automation platform tailored for small and mid-sized businesses. The platform equips marketers with essential tools for creating, managing, and analyzing various marketing campaigns. Key features include email marketing, lead scoring, website tracking, social media management, and CRM integration, among others. Additionally, Salesfusion provides an Advanced Analytics platform that facilitates data-driven marketing strategies by allowing users to assess key performance indicators and improve outcomes. The company emphasizes seamless integration with more CRM vendors than any other marketing software, enhancing its usability for marketing teams. Founded in 2007 and headquartered in Atlanta, Georgia, with an office in London, Salesfusion aims to help businesses attract new opportunities, convert leads into customers, and foster long-term relationships.

Collabspot

Acquisition in 2019
Collabspot, founded in 2012 by Jeremi Joslin and a development team in the Philippines, is a sales communication platform that integrates customer relationship management (CRM) tools with Gmail. Incorporated in Singapore in 2013, the company has attracted global customers, primarily in the United States, and has received seed funding from various investors, including Laurent Gasser, who serves as CEO. Collabspot aims to enhance sales productivity by enabling sales teams to manage contacts, prospects, and customers directly within their email inbox. By providing timely cues and easy access to customer data, Collabspot addresses the challenges of CRM adoption, allowing salespeople to engage leads and customers more effectively through email and social networks. The platform supports major CRMs such as Salesforce, SugarCRM, and Highrise, ultimately helping users close deals more efficiently.

Contastic

Acquisition in 2016
Contastic Inc. is a company based in Menlo Park, California, that specializes in a customer relationship management (CRM) system designed to enhance lead nurturing for sales professionals, realtors, freelancers, and consultants. The platform automatically generates personalized emails for users, utilizing data from Gmail and LinkedIn to identify when they last communicated with contacts and to tailor content based on the interests of prospects. This system operates over a secure encrypted channel, ensuring the privacy of user data while providing a daily digest of relevant news to keep users informed. Founded in 1996, Contastic Inc. has been functioning as a subsidiary of SugarCRM Inc. since March 2016.

Stitch

Acquisition in 2015
Stitch helps salespeople close more deals and be more responsive. They are building the best mobile-first, sales productivity platform. Their first product is a mobile email application for salespeople. With Stitch, salespeople can communicate faster by having the right information, insights, and tools at their fingertips. In today’s highly competitive world, they believe it’s not only possible, it’s essential, to be as effective and responsive on the go as when sitting in front of a desk. In sales, being responsive means delivering immediate and complete answers to prospects’ questions. They enable salespeople to respond NOW, not later, to every mobile email.
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