Uniphore
Uniphore Software Systems Private Limited specializes in developing multilingual speech recognition software solutions aimed at enhancing customer interactions through speech analytics, virtual assistance, and voice biometrics. The company provides an integrated suite of software products that includes conversational analytics, a conversational assistant, and conversational security, all designed to improve customer service. Its offerings, available as software as a service (SaaS), include tools such as auMina for customer service transformation, auMina QSense for performance analytics, auMina Real-Intent for real-time conversational insights, akeira as an AI-enabled assistant for customer engagement, and amVoice for conversational security to combat fraud. Uniphore serves a diverse range of sectors, including banking, insurance, retail, healthcare, and government. Founded in 2008 and headquartered in Chennai, India, the company also has offices in Manila, Dubai, Palo Alto, and Singapore.
ActionIQ, Inc. is a developer of a cloud-based enterprise customer data platform that addresses the data, analytics, and marketing challenges faced by marketers, analysts, and technologists. Founded in 2014 and headquartered in New York City, with an additional office in San Francisco, the company provides a solution that centralizes multiple data sources—such as email, CRM, and clickstream—into a comprehensive analytics dashboard. This enables users to capture, analyze, and utilize customer data effectively, allowing for the design and deployment of personalized marketing campaigns across various channels without requiring IT assistance. ActionIQ serves clients in sectors including retail, media and entertainment, subscriptions, and telecommunications, empowering them to launch individualized campaigns rapidly and at scale.
Infoworks.io, Inc. is an enterprise software company that specializes in automated data management solutions for organizations managing large-scale data environments. Founded in 2014 and headquartered in Palo Alto, California, with an additional office in Bengaluru, India, the company offers DataFoundry, a tool designed to streamline data operations and orchestration. This platform facilitates the discovery, loading, organization, and management of data on Hadoop, enabling enterprises to consolidate their data and manage workflows efficiently from ingestion to analytics. Infoworks' solutions encompass various aspects of data management, including ingestion, synchronization, preparation, and orchestration, which significantly accelerate cloud migration and modernize data operations. By automating these processes, Infoworks enables organizations to unlock the value of their data while improving delivery speed for AI, machine learning, and analytics applications.
HEXAGONE provides a scientific approach to human behaviour based on a Deep Learning method. Hexagone solution combines the best of three aspects to help you make the best decisions behavioural sciences, cloud technology, and data science.
For 30 years, Red Box has been the leader in developing voice software and working with our reseller channel to enable customers to unlock the most powerful data set in the world: Voice. They are the world’s leading dedicated voice specialist and the only technology company capable of capturing all voice communications across global enterprises, SMEs, and across both new and legacy systems.
Colabo Inc. develops an enterprise sales automation platform tailored for sales and marketing professionals. This platform integrates seamlessly with major customer relationship management (CRM) systems, such as Salesforce and Microsoft Dynamics, enabling teams to leverage various engagement channels like LinkedIn and Twitter for prospecting and tracking new leads. Colabo's technology allows users to create customized messages and campaign flows that enhance response rates, with results tracked and synchronized with their CRM for real-time insights. Additionally, the platform employs AI-driven knowledge automation to extract and utilize information from both structured and unstructured documents. Founded in 2009, Colabo is headquartered in San Carlos, California, with an additional office in Herzliya, Israel, and serves clients across marketing, sales, retail, and finance sectors.
Jacada Ltd. is a software company that specializes in customer experience management and robotic process optimization solutions, aimed at automating customer service processes globally across various regions including North America, Europe, Asia, the Middle East, and Africa. The company's product offerings include Jacada WorkSpace Agent Desktop, which consolidates customer interaction tools for service representatives, and Jacada Intelligent Assistant, a virtual agent that facilitates automated conversations with customers. Other solutions include Jacada Advisor for real-time agent guidance, Jacada Integration and Automation for seamless application integration, and Jacada Workflow for business process management. Jacada's low-code automation platform allows for the rapid design and management of customer journeys by users with minimal programming skills, enhancing operational efficiency and customer satisfaction. Operating from offices in Atlanta, London, Munich, and Israel, Jacada supports its products with training, consulting, and maintenance services, and sells directly as well as through various partners and call center outsourcers. Founded in 1990 and originally named Client/Server Technology Ltd., the company rebranded as Jacada Ltd. in 1999.
EMOTION RESEARCH LAB Technology is based in algorithm of facial emotion recognition that throughout artificial vision obtain the 6 basic emotions by Paul Ekman. Emotions are felt in humans firstly in the brain and then expressed by micro-expressions, this is the way they communicate their mood to others and they can change their mood due to their micro-expressions. They measure happiness, surprise, angry, fear, sadness and the neutrality, which is the absence of emotion. Their technology is zero intrusive. They only need a webcam, pc and internet to obtain this insights and the system categorize the emotions in key metrics as activation, emotional pattern, valence, engagement and enjoyment. They present the results in a graphic and very visual and easy understand way. They can analyze one by one or to measure the emotional experience in real environments monitoring emotions of groups of people.
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