Valor Global

Valor Global is a leading provider of outsourced business processing and customer care services, specializing in enhancing customer satisfaction and employee retention. The company employs LEAN methodologies to deliver a range of solutions, including retention programs, billing, first-party collections, and technical support. By focusing on sectors such as technology, healthcare, government, and e-commerce, Valor Global enables its clients to concentrate on their core competencies while simultaneously improving customer experience. With a strong commitment to accountability and continuous improvement, Valor Global aims to transform ordinary business operations into extraordinary experiences, establishing itself as a leader in metrics such as Net Promoter Score and Customer Satisfaction.

B. Scott Bonetti

SVP

1 past transactions

ProService Boise

Acquisition in 2020
ProService Boise, founded in 2011 and based in Meridian, Idaho, specializes in customer care services and IT solutions. The company offers a range of services, including web development and a multichannel platform that facilitates customer interactions via voice, email, live chat, and social media monitoring. In March 2020, ProService Boise was acquired by Valor IT, Inc., enhancing its capabilities in delivering comprehensive customer support and technology solutions.
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