Valor Global
Valor Global is a leading provider of outsourced business processing and customer care services, specializing in enhancing customer satisfaction and employee retention. The company employs LEAN methodologies to deliver a range of solutions, including retention programs, billing, first-party collections, and technical support. By focusing on sectors such as technology, healthcare, government, and e-commerce, Valor Global enables its clients to concentrate on their core competencies while simultaneously improving customer experience. With a strong commitment to accountability and continuous improvement, Valor Global aims to transform ordinary business operations into extraordinary experiences, establishing itself as a leader in metrics such as Net Promoter Score and Customer Satisfaction.
ProService Boise
Acquisition in 2020
ProService Boise, established in 2011 and based in Meridian, Idaho, offers a range of customer care services and IT solutions. Following its acquisition by Valor IT, Inc. in March 2020, the company has enhanced its capabilities in web development and multichannel support. ProService specializes in delivering customer care through various channels, including voice, email, live chat, and social media monitoring, ensuring comprehensive service for its clients.
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