Verint Monet

Conversocial is a Customer Experience Platform for Messaging Channels. Your customers have moved to messaging — your brand should too. Conversocial simplifies how brands communicate with their customers by combining human agents and bots in a single platform. The result; frictionless customer experiences throughout the customer lifecycle that enhance customer loyalty and drive revenue — at scale. Forward-thinking brands such as Google, Sephora, British Airways, and Facebook trust Conversocial to help them embrace messaging as an efficient and scalable customer experience channel. Conversocial has offices in New York City, London and San Francisco with a global team of people passionate about helping brands build and scale meaningful relationships with their customers.

m-pathy offers usability analysis for all business-critical processes of your website, based on high-end tracking technology and years of extensive expertise in analysis. In order to do that they record every mouse movement, click, scrolling and keyboard entry of your real websites’ visitors and capture the touch and multi-touch gestures for all mobile devices. Afterwards, every single visit can be reproduced as a recorded video. All interactions can be superimposed and visualized as a heatmap. For online forms we analyze the interaction with each form field in detail.

Transversal is the pioneer in Knowledge Automation solutions, changing the way businesses connect people to knowledge. Our passion is to transform the way people find, share and consume knowledge.

Monet Software is a global provider of workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their biggest business issues: meeting service levels, delivering high-quality service and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability.

NowForce is a leader in on-demand emergency response mobile applications, transforming standard mobile phones into life-saving networks. NowForce’s user friendly and cost-effective solutions ensure optimum quality and rapid response for every type of agency regardless of size or scope, including EMS, fire, military, police, security, and volunteer organizations. With its state-of-the-art SaaS (software-as-a-service) model plugging into responders’ existing GPS-enabled mobile phones, responders––whether in-vehicle, on-foot or off-duty––are always connected to their network.

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide -- in retail, government, financial services, healthcare, consumer packaged goods, and other industries -- have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to customer experience measurement, access to an unmatched 150 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in Mountain View, New York, St. Louis, Cleveland, Vancouver, and London. For more information, visit www.foresee.com.

Next IT is the intelligent interface company. They deliver award-winning conversational A.I. for customer engagement and workforce support on any endpoint. The company's natural language platform is a layer of technology that sits between people and machines to break down communication barriers and deliver both business value and exceptional user experience. Next IT’s extensible platform, Alme®, powers natural language business products that are continually enhanced through A.I.-powered tools that empower human trainers to assess performance and end-user satisfaction. Next IT has been working with Fortune 1000 clients for over a decade, including: Alaska Airlines, Amtrak, Abbott, Charter Communications, Merrill Lynch, Teva Pharmaceuticals, the U.S. Army and US Citizenship & Immigration Services. The company was founded in 2002 and is based in Spokane, Washington.

Verba Technologies is the leading provider of collaboration recording solutions that cover Cisco Voice, Video, Telepresence, Instant Messaging and Screen Recording on a single platform. Deployed at financial institutions, security companies and call centers, the Verba Recording System provides an open and flexible software-only approach to help companies stay compliant and improve quality. CLOSE

Eg Solutions is an enterprise workforce optimization software company that specializes in the back office. Eg pioneered this new market space and developed the most complete, purpose-built workforce optimization software for back offices and is the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

OpinionLab is the global leader in omnichannel Voice of Customer (VoC) feedback solutions, serving a prestigious client list that includes nearly half of Fortune 50 organizations such as Walmart, Bank of America, Ford Motor Company, and many more. With patented real-time listening technology for every brand touch point, this pioneering VoC platform invites consumers to share input in their own words, at anytime, from anywhere, helping organizations collect, understand, and leverage both structured and unstructured customer data. For over a decade, hundreds of the world’s leading brands have looked to the familiar [+] feedback symbol to better acquire, engage, and retain customers through an approach so streamlined it’s groundbreaking: listen always, listen everywhere. The result is actionable customer insight that sparks foundational improvement to companies’ products, people, and brands. OpinionLab, Inc. was founded in 1999 and is based in Highland Park, Illinois.

Contact Solutions offers cloud-based, voice, and mobile customer care solutions. At Contact Solutions, they believe the customer care should be effortless for the customer and sustainable for the enterprise. Their cloud-based, voice, and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. We use business intelligence to continually improve and optimize customer care so enterprises can achieve superior results at sustainable cost while adapting quickly to rapidly changing customer demands.

NowForce is a leader in on-demand emergency response mobile applications, transforming standard mobile phones into life-saving networks. NowForce’s user friendly and cost-effective solutions ensure optimum quality and rapid response for every type of agency regardless of size or scope, including EMS, fire, military, police, security, and volunteer organizations. With its state-of-the-art SaaS (software-as-a-service) model plugging into responders’ existing GPS-enabled mobile phones, responders––whether in-vehicle, on-foot or off-duty––are always connected to their network.

Telligent Systems provides an enterprise-grade social community suite that connects with customers, prospects, partners, and employees. It empowers its customers, employees, and partners with social collaboration tools for driving real business value through higher sales and lower costs. Telligent powers social communities for more than 3,000 companies worldwide including Dell, Intel, Microsoft, and American Marketing Association. The company was founded in 2004 and is based in Dallas, Texas. In 2015, Telligent was acquired by Verint Systems.

UTX Technologies Limited (“UTX”), a provider of certain mobile device tracking solutions for security applications.

Centrical employee engagement and performance management solutions help companies motivate employees to exceed their own KPIs. It does this by blending advanced gamification with personalized microlearning and real-time employee performance management. Centrical's platform produces improvements like +12% employee productivity, +20% average deal values, +30% faster onboarding, and +12% customer satisfaction KPIs for multinational enterprises in consumer-packaged goods, business process outsourcing, financial services, insurance, pharmaceuticals, technology, telecommunications, and travel & hospitality, among others. Centrical's technology platform can be easily integrated with all leading enterprise systems. The company has offices in New York, and Ra'anana, Israel. For more information please visit www.centrical.com.

KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies. KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

Victrio secures enterprises against fraud attacks that are originated, progressed or completed on the phone. With the progressive securing of online channels, the call center is now the weakest point in anti-fruad defenses, accounting for about 50% of all fraud losses incurred by large enterprises. Victrio pinpoints fraud perpetrators by their unique voice characteristics, and provides customers with the visibility to intelligently manage risk on the phone. Victrio was founded in 2008 by Tony Rajakumar, and he was later joined by Lisa Guerra.

GMT provides hosted and on-premise workforce management solutions for financial services organizations, contact centers and back office operations. GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to help companies improve customer service and sales while decreasing labor expenses.

Vovici is a SaaS company that helps companies like Oracle, Cisco, Marriott, Honda, and Coca-Cola engage their customers and increase customer loyalty through innovative Voice of the Customer technology solutions. Our survey, panel management, and community tools help organizations turn feedback into action by integrating customer and employee opinions into a company's strategic direction so that it can innovate and deliver the solutions that are in demand. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici for Enterprise Feedback Management.

Rontal Applications Ltd. develops and delivers physical security information management solutions to government, civilian, and business environments. The company offers SimGuard, an incident management system that enables organizations to safeguard individuals, assets, and systems. Its products include SimGuard 3000, a planning and training system that enables customers to perform various planning and training functions from a stand-alone system; SimGuard 4000, a single-site incident management system for ensuring safety, security, and operational continuity during routine and emergency situations; and SimGuard 6000, a incident management system for controlling multiple sites. The company also provides professional and training services. It offers its solutions to electric power plants, nuclear, oil and gas, and water utilities; safe cities; airports, seaports, and train stations; municipality offices, international borders, embassies, and critical assets; stadiums and sports arenas; and retail, financial institutions, and business centers. The company was founded in 2003 and is based in Modi'in, Israel with regional offices in the United States and the United Kingdom.

Iontas develops business process optimization software solutions that capture information. Iontas, a privately-held provider of desktop analytics solutions. Iontas solutions measure application usage and analyze workflows to help improve staff performance in contact center, branch and back-office operations environments. Iontas’ desktop analytics solutions will be tightly integrated into Verint’s Impact 360® Workforce Optimization suite.

Mercom Systems is a award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations.

RP Security is a developer of mobile video security technology for the transportation industry. Its products include DSP-based mobile devices, video processing technology and fleet video management software.