Verint Systems

Cogito is a technology company that specializes in enhancing the emotional intelligence of phone professionals through advanced artificial intelligence and machine learning. By leveraging behavioral science, Cogito's software analyzes various behavioral signals during conversations, offering real-time coaching to agents. This system not only guides agents in their interactions but also provides a continuous assessment of customer experience for each call. Through its innovative approach, Cogito enables enterprises to foster stronger relationships with their customers, improve sales outcomes, and enhance the overall quality of service provided.

Conversocial is a customer experience platform focused on enhancing communication between brands and their customers through messaging channels. The platform integrates human agents and bots to provide seamless customer experiences throughout the customer lifecycle, thereby fostering customer loyalty and driving revenue at scale. It enables businesses to engage with customers over persistent and asynchronous messaging channels, utilizing automation and artificial intelligence for effective routing, proactive notifications, and self-service options. Trusted by prominent brands such as Google, Sephora, British Airways, and Facebook, Conversocial operates offices in New York City, London, and San Francisco, with a dedicated global team committed to helping brands build and maintain meaningful relationships with their customers.

m-pathy specializes in usability analysis for websites, utilizing advanced tracking technology and extensive analytical expertise. The company systematically records every mouse movement, click, scroll, and keyboard entry from actual visitors, as well as touch and multi-touch gestures on mobile devices. This data allows m-pathy to recreate each user's visit as a recorded video, providing a comprehensive view of user interactions. Additionally, these interactions are visualized through heatmaps, which highlight areas of engagement on the site. For online forms, m-pathy conducts detailed analysis of user interaction with each form field, offering insights that can enhance user experience and improve overall website performance.

Transversal is a leader in Knowledge Automation solutions, focusing on enhancing the way businesses connect individuals to essential information. The company has developed a cognitive knowledge management platform that facilitates access to knowledge across various channels and interactions. This platform includes customer service applications that provide answers to inquiries online, thereby streamlining the customer experience. By implementing knowledge automation technologies, Transversal enables businesses to boost online sales and decrease the volume of customer service calls and emails, ultimately transforming how organizations share and utilize knowledge.

Monet Software, Inc. specializes in human resource management solutions tailored for contact centers. Founded in 2002 and based in Los Angeles, the company offers Monet Live, a cloud-based platform designed for workforce scheduling, management, legal compliance, call recording, and performance analysis. Its software addresses key challenges faced by contact centers, such as meeting service levels, ensuring high-quality service, and managing payroll costs. Monet Software provides integrated applications that facilitate scheduling, omnichannel forecasting, real-time adherence, and performance analytics, enabling businesses to optimize their workforce and enhance customer experiences. The company collaborates with partners like Promero and Colina to deliver effective solutions that significantly impact customer service levels and overall profitability.

NowForce specializes in on-demand emergency response mobile applications that convert standard mobile phones into essential tools for life-saving communications. The company offers user-friendly and cost-effective solutions designed for a variety of agencies, including emergency medical services, fire departments, military, police, security, and volunteer organizations. By utilizing a state-of-the-art software-as-a-service model, NowForce integrates seamlessly with responders' existing GPS-enabled mobile devices, ensuring that personnel are connected to their networks at all times, whether they are in-vehicle, on foot, or off-duty. Their comprehensive tools enhance situational awareness and streamline communication, allowing for quicker response times and effective location tracking of both responders and individuals in distress. This capability enables agencies to expand their operations in key markets effectively.

ForeSee Results, Inc. specializes in multichannel customer experience measurement and analysis, providing businesses with tools to capture and analyze customer feedback across various platforms, including web, mobile, and physical locations. Founded in 2001 and based in Ann Arbor, Michigan, the company offers a comprehensive suite of services, including customer experience analytics, sentiment analysis, usability assessments, and loyalty program evaluations. ForeSee serves a diverse range of industries, such as retail, healthcare, financial services, and government, helping over 2,000 clients worldwide enhance their customer experience strategies. With a unique algorithmic approach to measurement and access to extensive benchmarks, ForeSee delivers actionable insights through a team of expert analysts. The company operates additional offices in several major cities, including New York, St. Louis, and London, and is a subsidiary of Verint Systems Inc.

Next IT is a company specializing in conversational artificial intelligence that facilitates customer engagement and workforce support through its natural language platform. Founded in 2002 and based in Spokane, Washington, Next IT has developed a versatile technology layer that enhances communication between humans and machines, aiming to improve both user experience and business outcomes. Its flagship platform, Alme®, allows for the continuous enhancement of natural language products, leveraging A.I.-powered tools that assist human trainers in evaluating performance and user satisfaction. Over the years, Next IT has collaborated with various Fortune 1000 clients, including notable organizations such as Alaska Airlines, Amtrak, and the U.S. Army, to deliver solutions that address complex queries and improve service delivery. The company's focus on categorizing and analyzing natural language enables clients to refine their offerings and achieve better results in customer experience.

Verba Technologies specializes in collaboration recording solutions that address compliance challenges faced by various industries, including financial institutions, healthcare organizations, and government agencies. The company's platform captures and archives communications across multiple channels, including voice, video, instant messaging, and screen recordings, allowing businesses to manage critical conversations effectively. Verba's offerings include data retention, speech analytics, and quality management tools, all designed to support real-time monitoring and performance evaluation. By providing an open and flexible software-only approach, Verba Technologies enables organizations to enhance compliance, improve quality, and mitigate risk while safeguarding sensitive information.

Eg Solutions is a software company that specializes in enterprise workforce optimization, focusing specifically on back office operations. The company has pioneered a comprehensive suite of purpose-built software solutions designed to enhance operational efficiency, customer satisfaction, and regulatory compliance across various sectors, including life insurance, banking, utilities, and telecommunications. Its offerings include real-time work management, reporting and analytics, strategic planning and forecasting, as well as managed cloud services and desktop analytics. By providing tools that manage work, personnel, and end-to-end processes, Eg Solutions enables organizations to significantly improve their operational capabilities and streamline reporting structures, thereby fostering better diligence in their operations.

OpinionLab Inc. is a provider of enterprise Software-as-a-Service solutions focused on Voice of Customer (VoC) feedback. Founded in 1999 and headquartered in Chicago, Illinois, with an additional office in Wilmington, North Carolina, the company serves various sectors including financial services, retail, insurance, healthcare, travel, and hospitality, both in the United States and internationally. OpinionLab's platform enables organizations to gather and analyze customer feedback through patented real-time listening technology, allowing consumers to share their insights in their own words at any time and from any location. This approach helps clients, including many Fortune 50 companies, to acquire, engage, and retain customers by transforming feedback into actionable insights that drive improvements in products, services, and overall brand experience. OpinionLab operates as a subsidiary of Verint Systems Inc.

Contact Solutions, LLC is a provider of cloud-based voice and mobile customer engagement solutions based in Reston, Virginia. Founded in 2002, the company specializes in enhancing customer care through a range of innovative services, including the NexxPhase Customer Engagement Platform, which offers comprehensive contact center capabilities. Their SingleView agent desktop consolidates customer information to improve service efficiency, while the Process Workflow Management tool streamlines operational processes. Additionally, Contact Solutions provides various features such as fraud prevention solutions, outbound campaign management, and adaptive personalization, which tailors interactions based on caller behavior. The company serves a diverse array of industries, including banking, healthcare, retail, and government, aiming to create effortless customer experiences while ensuring sustainability for enterprises. As of 2016, Contact Solutions operates as a subsidiary of Verint Systems Inc.

NowForce specializes in on-demand emergency response mobile applications that convert standard mobile phones into essential tools for life-saving communications. The company offers user-friendly and cost-effective solutions designed for a variety of agencies, including emergency medical services, fire departments, military, police, security, and volunteer organizations. By utilizing a state-of-the-art software-as-a-service model, NowForce integrates seamlessly with responders' existing GPS-enabled mobile devices, ensuring that personnel are connected to their networks at all times, whether they are in-vehicle, on foot, or off-duty. Their comprehensive tools enhance situational awareness and streamline communication, allowing for quicker response times and effective location tracking of both responders and individuals in distress. This capability enables agencies to expand their operations in key markets effectively.

Telligent Systems is a developer of enterprise-grade social collaboration software that focuses on enhancing communication within organizations and communities. Founded in 2004 and headquartered in Dallas, Texas, the company offers its flagship product, Community Server, which serves as an all-encompassing platform for online communities and social networks. This platform includes features such as blogging, web discussions, video sharing, syndication, wikis, and rich user profiles, enabling users to generate content, share knowledge, and communicate effectively in real time. Telligent Systems' solutions have been adopted by over 3,000 companies globally, including prominent names such as Dell, Intel, Microsoft, and the American Marketing Association. In 2015, the company was acquired by Verint Systems, further solidifying its position in the market.

UTX Technologies Limited (“UTX”), a provider of certain mobile device tracking solutions for security applications.

Centrical is a technology company that specializes in employee performance management. Its platform, Employee-Centric Success, combines real-time performance tracking, continuous feedback, microlearning, and employee engagement features, all powered by AI and gamification. This creates a personalized, motivating work experience for employees and equips managers with interactive coaching tools. With offices in New York, Ra'anana, Israel, and London, Centrical supports businesses in fostering productive and engaged work environments.

KANA Software, Inc., a wholly owned subsidiary of Verint, specializes in providing Customer Engagement Optimization solutions tailored for Fortune 500 companies, mid-market businesses, and government agencies. The company offers three primary product lines: KANA Enterprise, which unifies agent and customer experiences across multiple channels and integrates legacy systems; LAGAN Enterprise, designed to address the complex data management needs of the public sector, including non-emergency call centers; and KANA Express, a cloud-based solution that delivers integrated multi-channel customer service for mid-size businesses and government entities. All product offerings feature capabilities such as a unified agent desktop, integrated knowledge management, email and live chat management, web self-service, social media management, and comprehensive reporting and analytics, ensuring a seamless interaction experience for both agents and customers.

Victrio is a provider of voice biometrics software focused on identity authentication and fraud detection in call centers. Founded in 2008 by Tony Rajakumar, with contributions from Lisa Guerra, the company addresses the increasing vulnerabilities associated with phone-based fraud, which accounts for a significant portion of fraud losses in large enterprises. Victrio's platform is designed to screen calls effectively, enabling businesses to identify fraud perpetrators through their unique voice characteristics while verifying legitimate customers seamlessly. By enhancing security measures in call centers, Victrio helps U.S. banks and card issuers manage risk and protect against fraudulent activities.

GMT provides hosted and on-premise workforce management solutions for financial services organizations, contact centers and back office operations. GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to help companies improve customer service and sales while decreasing labor expenses.

Vovici is a software-as-a-service (SaaS) company that specializes in enterprise feedback management and online survey solutions. It provides a suite of tools designed to help organizations, including major corporations and government agencies, capture and analyze customer and employee feedback effectively. Vovici's offerings include online survey software for creating and managing surveys, community software for building online platforms to gather qualitative and quantitative feedback, and panel management solutions for organizing and overseeing online panels. By leveraging these tools, organizations can integrate insights into their strategic planning, enhance customer engagement, and foster loyalty. Vovici is utilized by a diverse range of clients, including numerous Fortune 500 companies, to turn feedback into actionable strategies that meet market demands and drive innovation.

Rontal Applications Ltd. specializes in developing and delivering physical security information management solutions tailored for government, civilian, and business sectors. The company's flagship product, SimGuard, is an incident management system designed to help organizations protect individuals, assets, and systems. Rontal offers a range of SimGuard systems, including SimGuard 3000 for planning and training, SimGuard 4000 for single-site incident management, and SimGuard 6000 for managing incidents across multiple sites. The company's solutions cater to various sectors, including electric power plants, nuclear facilities, oil and gas, water utilities, airports, seaports, municipalities, critical infrastructure, and financial institutions. Founded in 2003 and headquartered in Modi'in, Israel, Rontal Applications also has regional offices in the United States and the United Kingdom, providing professional and training services to enhance safety and operational continuity.

Iontas is a privately-held company that specializes in developing business process optimization software solutions. The firm focuses on enabling organizations to capture information and analyze workflows, with the goal of enhancing staff performance in various operational settings, including contact centers, branches, and back-office environments. One of its key offerings, Activity Focus, provides detailed insights into the interactions among technology and employees, allowing corporate leaders to make informed decisions regarding resource allocation and process improvement. Iontas' desktop analytics solutions are designed to integrate seamlessly with other workforce optimization tools, further supporting organizations in their efforts to optimize operations and drive efficiency.

Mercom Systems is a award-winning interaction recording and performance evaluation solutions, scalable to meet the needs of very large to small organizations.

RP Security is a developer of mobile video security technology for the transportation industry. Its products include DSP-based mobile devices, video processing technology and fleet video management software.