NICE inContact

AC2 Solutions, Inc. specializes in workforce management technology, providing a range of solutions aimed at optimizing the scheduling and performance of contact center agents. Its product offerings include Forecaster for accurate forecasting, Concurrent Optimal Scheduler for flexible scheduling based on user-defined requirements, and an advanced workforce optimization portal designed for multi-site environments. The company also offers tools such as the Multi-Criteria Schedule Manager and Vacation Planner to streamline agent scheduling and vacation assignments, along with self-management solutions for agents. The AWO Strategic Planner assists in developing comprehensive strategic plans, while the Performance Optimizer monitors contact center performance and agent adherence to schedules. Founded in 2001 and based in Hazlet, New Jersey, AC2 Solutions operates as a subsidiary of inContact, Inc.

Uptivity, Inc., based in Columbus, Ohio, is a late-stage provider of call recording, performance management, and analytics software products. The company offers solutions that enable organizations to record interactions and analyze performance metrics effectively. Uptivity's technology also facilitates the extraction of text from third-party applications, enhancing the capability to manage and review recorded interactions. Through its software offerings, Uptivity aims to improve operational efficiency and drive performance insights for its clients.

Sierra360 is a provider of information technology services that specializes in real-time mobile and social customer engagement solutions. The company's innovative software as a service (SaaS) offerings connect cloud-based contact center platforms with consumers, global brands, and enterprises. By focusing on mission-critical engagement, Sierra360 aims to enhance the interaction between businesses and their customers, facilitating seamless communication and support.