UserTesting

UserZoom, established in 2007, is a global leader specializing in online user experience (UX) research and remote usability testing for web and mobile applications. The company offers an all-in-one UX research platform that combines qualitative and quantitative insights, enabling businesses to test usability, measure user experience, and gain actionable insights to improve digital experiences. With offices in the United States, United Kingdom, and Spain, UserZoom empowers digital teams and businesses worldwide to make user research a standard practice in their design processes.

Handrail is an information technology company founded in 2015 and headquartered in Coralville, Iowa. It specializes in developing a research platform tailored for UX researchers, facilitating the planning, collection, and sharing of research findings. The platform serves as a qualitative user research tool, designed for end-to-end collaborative research, customer discovery, concept testing, and usability assessments. By focusing on improving research rigor, Handrail enables UX researchers to gain deeper insights into customer needs and preferences, ultimately enhancing the user experience.

Teston is a company that specializes in remote, unmoderated user testing for digital products and services. It provides a platform that enables businesses to gather insights about how their audience interacts with their offerings. Teston’s testing results are delivered through two videos: one capturing the tester's screen and the other featuring a webcam recording of the tester's facial expressions. This dual approach allows registered users to evaluate a range of items, including prototypes, landing pages, social media content, games, and business concepts, ultimately facilitating informed decision-making based on user experiences.

Truthlab Technologies, Inc. specializes in developing software for product experience and customer experience management in the B2B and higher education sectors. Founded in 2016 and based in San Mateo, California, the company offers a Product Experience (PX) platform that identifies deficiencies in product experiences and provides improvement recommendations. Additionally, its Research & Feedback (UXR) platform captures product interactions and generates interactive audio-visual transcripts to enhance customer experiences. Truthlab's Customer Experience Management (CXM) platform facilitates the collection, analysis, and integration of both structured and unstructured customer data, transforming it into actionable insights. This enables organizations to foster better, more profitable customer relationships in the evolving Experience Economy. Truthlab operates as a subsidiary of User Testing, Inc.

UserMuse is a market research service that assists B2B technology companies and UX agencies in recruiting user testers tailored to their specific niches. The platform facilitates the recruitment of panels for product usability testing and in-depth interviews, allowing clients to target participants based on industry, professional role, and the tools they utilize. By connecting businesses with experts who set their own hourly rates, UserMuse enables organizations to gather valuable insights that inform product development and enhancement. This service supports UX designers, product managers, and marketers in creating and refining products to better meet user needs.