Continuum Global Solutions
Continuum Global Solutions is an omni-channel contact center platform that specializes in providing business process outsourcing services across various industries, including automotive, communications, fintech, healthcare, public sector, travel, hospitality, and entertainment. The company delivers a range of inbound and outbound services through multiple communication channels, such as voice calls, interactive voice response, SMS, chat, social networks, and email. By offering these diverse services, Continuum Global Solutions helps its clients optimize their business operations and enhance profitability.
Faneuil
Acquisition in 2023
Faneuil is a provider of business process outsourcing solutions that caters primarily to the government, healthcare, and utility sectors. The company offers a diverse range of services, including customer care, technical support, emergency management, financial management, billing dispute resolution, and health and human services. With a workforce of over 4,500 professionals across the nation, Faneuil emphasizes rigorous training for its employees to ensure they effectively represent client brands. The company is adept at rapidly scaling its operations, establishing fully functional service spaces within days of contract initiation, thereby meeting the dynamic needs of its clients.
King TeleServices
Acquisition in 2019
King TeleServices LLC is a New York-based provider of contact center and consulting services, incorporated in 1994. The company specializes in omnichannel contact center solutions, serving both enterprise and municipal clients for over fifteen years. King TeleServices is dedicated to delivering high-quality services while maintaining cost-effectiveness, leveraging its capabilities, technology, and experience to ensure optimal value for its clients. As of 2019, it operates as a subsidiary of Continuum Global Solutions, LLC.
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