Asurion is a global leader in connected life services, dedicated to helping consumers stay connected through a range of support and protection solutions. With a workforce of 17,000 employees, the company provides device insurance, warranty services, and technical support for over 290 million customers worldwide. Asurion specializes in offering warranty and protection plans that cover physical and water damage, as well as loss and theft for cell phones, consumer electronics, and home appliances. The company's services include round-the-clock online support and replacement options for aging devices, ensuring that customers can resolve their technology issues efficiently. By collaborating with major retailers, mobile carriers, and pay-TV providers, Asurion enhances the user experience, enabling clients to maximize the functionality of their devices.
Enjoy Technology, Inc. is a retail company that specializes in delivering entertainment products and electronics directly to customers through an innovative on-demand mobile store model. Founded in 2014 and headquartered in Menlo Park, California, with additional operations in New York, Enjoy offers a wide range of products, including smartphones, speakers, home theaters, and gaming devices. The company's platform allows for real-time order matching with product experts, streamlining logistics to enhance the shopping experience. Despite its unique approach to retailing, Enjoy Technology has faced significant challenges and filed for Chapter 11 bankruptcy.
Jiminy
Acquisition in 2020
Jiminy is a company that develops a parenting awareness application aimed at helping parents monitor and understand their children's lives. Founded in 2017 and based in Tel Aviv, Israel, the application provides alerts and insights into various aspects of a child's online activities, including potential issues such as bullying, cyberbullying, eating disorders, exposure to adult content, and substance use. By offering features like fun facts and weekly reports, Jiminy enables parents to engage more effectively with their children, fostering better communication and support. The platform is designed to empower parents to be proactive in addressing their children's needs and challenges.
uBreakiFix
Acquisition in 2019
uBreakiFix is a prominent electronics repair company headquartered in Orlando, Florida, founded in 2009. The company specializes in repairing a wide range of devices, including mobile phones, tablets, computers, and game consoles, addressing issues such as cracked screens, water damage, and software malfunctions. uBreakiFix prides itself on its commitment to quality service, offering free diagnostics and utilizing high-grade parts to ensure repairs meet manufacturer standards. With a network of locations across the United States and additional offices in Perrysburg, Ohio, the company also provides franchise opportunities. uBreakiFix aims to deliver timely repairs, often completing services while customers wait, and backs its work with a 90-day warranty, reinforcing customer satisfaction and loyalty.
Simplr
Series A in 2018
Simplr Solutions Inc., established in 2017 and headquartered in San Francisco, specializes in providing innovative customer service solutions for e-commerce companies. The company offers a fully managed service that combines a chatbot, human agents, and an AI-powered platform to deliver cost-effective and enhanced customer experiences. Simplr uses machine learning to analyze customer service history and FAQs, simplifying the process and enabling e-commerce startups to design outsourced, on-demand solutions tailored to their needs. By doing so, Simplr helps clients transform their customer experience programs into strategic advantages, driving more revenue. The company is funded by Asurion and continues to grow under their support.
Soluto
Acquisition in 2013
Soluto is a comprehensive support and digital protection service based in Tel Aviv, founded in 2008. The company offers an application designed to alleviate technology-related frustrations by helping users understand and optimize their devices and services. Through a combination of a mobile app, web portal, and proactive communication, Soluto enables users to contact expert technicians for assistance. The service includes features such as actionable email alerts to notify users of potential issues, offline cloud-based support that can address problems even when devices are shut down, and detailed insights on asset management and activity. This approach allows users to efficiently manage their technology, saving time and reducing stress.
Lumitrend
Acquisition in 2006
Lumitrend, Inc. is a mobile application development company based in San Mateo, California, with additional offices in Las Vegas. Founded in 2002, Lumitrend specializes in software that facilitates the backup and synchronization of mobile phone content. Its key products include CellBackup, which allows users to automatically back up data such as contacts, calendars, pictures, ringtones, wallpapers, and videos without requiring extra equipment or wired connections. Another notable offering is CellSynx, which protects mobile data by automatically syncing copies of contacts, calendar entries, tasks, and notes. Additionally, the company provides Ringvault, enabling users to wirelessly store, access, and back up an unlimited number of ringtones and wallpapers. Lumitrend serves various clients, including carriers, original equipment manufacturers (OEMs), contact management providers, web services, and individual consumers. As of May 2006, Lumitrend operates as a subsidiary of NEW Asurion.
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