8x8 is a leading provider of cloud-based unified communications and virtual contact center solutions, serving approximately 2.5 million users across over 40,000 organizations worldwide. The company offers a unified platform that facilitates omnichannel communication, enabling employees to interact seamlessly through voice, video, text, chat, and contact centers. 8x8's Software as a Service solutions replace traditional on-site systems, enhancing communication efficiency for businesses. In addition to its software offerings, the company generates revenue from the sale of hardware and professional services that support its integrated technology platform. With a significant portion of its revenue coming from the United States, 8x8 has established itself as a leader in the industry, holding over 125 patents and receiving recognition from Gartner for its excellence in Unified Communications as a Service for eight consecutive years.
Fuze is a global cloud communications and collaboration software platform for the enterprise.
Fuze, an 8x8 company
Acquisition in 2021
Fuze Digital Solutions, LLC is a provider of a cloud-based unified communications platform that enhances productivity and collaboration within enterprises. The platform, known as Fuze Suite, offers various features including business voice communications, video conferencing, and a suite of tools for customer care and engagement. These tools encompass a community knowledge base, case management, chat, feedback management, and online reporting, all designed to foster customer loyalty through effective communication. Founded in 2002 and originally known as ThinkingPhones, Fuze serves a diverse clientele, including organizations like Careerbuilder.com and Oregon Health & Sciences University. The company is headquartered in Boston, Massachusetts, with additional offices in major cities across North America and Europe, positioning itself as a key player in the unified communications market.
Callstats.io
Acquisition in 2020
Callstats.io, founded in 2014 and based in Helsinki, Finland, offers a software-as-a-service (SaaS) product that enables software developers to efficiently set up, build, and scale communication applications. The platform specializes in real-time monitoring and management of video call performance analytics, providing insights into the performance of each endpoint. Callstats.io integrates seamlessly with various third-party software development kits (SDKs) and popular platform-as-a-service (PaaS) solutions, facilitating the addition of centralized call monitoring capabilities to WebRTC applications. The company has been recognized as a Cool Vendor in Unified Communications by Gartner, highlighting its innovative approach to enhancing communication software development.
8x8 International Pte
Acquisition in 2019
Wavecell is a developer of a cloud communications platform that aims to simplify real-time communications for businesses. The platform provides various cloud-based communication APIs, including SMS services, push notifications, and voice and video capabilities. By integrating these solutions, Wavecell enables enterprises to enhance their customer experience and foster better connections with their clients. This focus on improving communication tools positions Wavecell as a significant player in the realm of cloud communications, catering to the evolving needs of modern businesses.
Jitsi
Acquisition in 2018
Jitsi is an open-source video conferencing platform that focuses on securely connecting users across various browsers and devices. It comprises a collection of projects, including Jitsi Videobridge and Jitsi Meet, which facilitate internet-based conferences. Jitsi enables users to build and deploy customized videoconferencing solutions while offering additional features such as audio capabilities, dial-in options, recording functionalities, and simulcasting. The platform is community-driven, emphasizing collaboration and innovation in the development of VoIP-based video chatting software for diverse clientele.
Sameroom
Acquisition in 2017
Sameroom is an online platform to help teams communicate with users on different chat platforms. It provides real-time interoperability between Slack and other chat systems through virtual tubes or by giving users the ability to connect multiple teams together on all different services. Sameroom was launched by Andrei Soroker and Peter Hizalev in March 2015 and is based in Oakland, California.
Quality Software Corporation
Acquisition in 2015
Quality Software Corporation delivers large-vocabulary continuous speech recognition speech analytics solutions. The Company provides call and screen recording, categorization, trend analysis, and PCI compliance solutions. Quality Software serves customers worldwide.
DXI
Acquisition in 2015
DXI is an innovative solution provider in the contact center market. EasyContactNow, DXI's product, enables customers to easily try, buy, deploy, and adapt services without the complexity and constraints experienced with traditional systems.
Voicenet Solutions
Acquisition in 2013
Voicenet Solutions is a prominent provider of cloud-based business telephony and communications services in the United Kingdom. The company specializes in hosted Voice over Internet Protocol (VoIP) and telecommunications solutions, catering primarily to mid-sized, multi-location organizations. Notable clients include London Overground Rail Operations, which manages the London Overground train service, and Empire Cinemas. By focusing on tailored communication solutions, Voicenet Solutions supports businesses in enhancing their operational efficiency and connectivity.
Contactual
Acquisition in 2011
Contactual specializes in hosted contact center solutions, offering a modern alternative to traditional call centers that typically require significant hardware installations and complex software maintenance. The company provides its OnDemand Contact Center as a software-as-a-service model, allowing organizations to manage customer interactions efficiently without the burden of large upfront investments. This approach enables users to pay only for the services they require, ensuring flexibility and ease of implementation. Additionally, Contactual offers Business Continuity Assurance, a disaster recovery service that helps contact centers prepare for outages by duplicating existing interactive voice response systems and call processing operations. Established in 2000, Contactual is recognized for its innovative technologies, including a patented skills-based routing algorithm and a patent-pending Advanced Virtual Tenant Architecture, which differentiate it in the market.
Zerigo
Acquisition in 2011
Zerigo is a cloud infrastructure provider based in San Jose, California, offering a range of services designed for ease of use. The company specializes in managed DNS services, virtual private servers (VPS), and enterprise cloud servers. Zerigo also provides VMware View Desktop as a Service (DaaS) and incorporates built-in server monitoring tools to enhance operational efficiency. Additionally, the company supports native IPv6 for both DNS and VPS services, and offers a REST API for its DNS solutions. As part of 8x8, Inc., Zerigo aims to deliver reliable cloud services that cater to the needs of various businesses.
Central Host
Acquisition in 2010
Central Host is a web hosting service provider founded by a team of experienced industry professionals and consultants. The company aims to deliver high availability and performance features comparable to those offered by managed services organizations for Fortune 500 clients. With extensive experience in managing IT infrastructures for Fortune 50 financial institutions, Central Host specializes in website hosting, domain management, and information technology infrastructure management. Additionally, the company offers information storage and retrieval services tailored to the needs of financial and software development companies, leveraging expertise from leading technology providers.
Odisei S.A.
Acquisition in 1999
Odisei S.A. is a developer of carrier based Internet protocol private branch exchange (IP-PBX) software solutions for managing voice over IP (VoIP) networks.
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