8X8
8x8 is a leading provider of cloud-based unified communications and virtual contact center solutions, serving approximately 2.5 million users across over 40,000 organizations worldwide. The company offers a unified platform that facilitates omnichannel communication, enabling employees to interact seamlessly through voice, video, text, chat, and contact centers. 8x8's Software as a Service solutions replace traditional on-site systems, enhancing communication efficiency for businesses. In addition to its software offerings, the company generates revenue from the sale of hardware and professional services that support its integrated technology platform. With a significant portion of its revenue coming from the United States, 8x8 has established itself as a leader in the industry, holding over 125 patents and receiving recognition from Gartner for its excellence in Unified Communications as a Service for eight consecutive years.
Fuze, an 8x8 company
Acquisition in 2021
Fuze Digital Solutions, LLC is a provider of a cloud-based unified communications platform that enhances productivity and collaboration within enterprises. The platform, known as Fuze Suite, offers various features including business voice communications, video conferencing, and a suite of tools for customer care and engagement. These tools encompass a community knowledge base, case management, chat, feedback management, and online reporting, all designed to foster customer loyalty through effective communication. Founded in 2002 and originally known as ThinkingPhones, Fuze serves a diverse clientele, including organizations like Careerbuilder.com and Oregon Health & Sciences University. The company is headquartered in Boston, Massachusetts, with additional offices in major cities across North America and Europe, positioning itself as a key player in the unified communications market.
Callstats.io
Acquisition in 2020
Callstats.io, founded in 2014 and based in Helsinki, Finland, offers a software-as-a-service (SaaS) product that enables software developers to efficiently set up, build, and scale communication applications. The platform specializes in real-time monitoring and management of video call performance analytics, providing insights into the performance of each endpoint. Callstats.io integrates seamlessly with various third-party software development kits (SDKs) and popular platform-as-a-service (PaaS) solutions, facilitating the addition of centralized call monitoring capabilities to WebRTC applications. The company has been recognized as a Cool Vendor in Unified Communications by Gartner, highlighting its innovative approach to enhancing communication software development.
DXI is an innovative solution provider in the contact center market. EasyContactNow, DXI's product, enables customers to easily try, buy, deploy, and adapt services without the complexity and constraints experienced with traditional systems.
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