VHT, LLC develops virtual queuing and customer outcome management software solutions for contact centers worldwide. It offers VHT Callback that calculates and quotes the expected wait time; VHT Cloud, a SaaS platform that takes care of the complex processes required to enable callback solutions across contact center businesses; VHT Conversation Bridge, which integrates non-voice interactions with existing intelligent call routing systems; VHT Agent Assist that provides agents with a view of real and virtual queue conditions, and the ability to offer callbacks with agent groups available for callbacks; and Mindful, a hybrid-SaaS that blends voice, messaging, automation, and analytics capabilities. The company also offers VHT Notification Suite, a set of applications that provides callers with email and text notification on the status of callbacks based on VHT Callback events; and VHT Navigator, a customer outcome management software solution that captures and analyzes customer-specific activity, navigating effortless customer interaction and desired outcomes for customers and organizations. It serves cable, financial, government, insurance/healthcare, retail, travel, and utility sectors through resellers. The company was formerly known as Virtual Hold Technology, LLC and changed its name to VHT, LLC in April 2018. VHT, LLC was founded in 1995 and is headquartered in Akron, Ohio.