Alvaria

Aspect Software, Inc. specializes in integrated customer engagement, workforce optimization, and self-service omni-channel solutions. The company offers a diverse portfolio that includes Aspect Via, a cloud-based customer engagement platform utilizing Amazon Web Services. This platform addresses various customer service needs, including call center operations, self-service solutions, and workforce management. Aspect also provides call center software that supports multi-channel communication, whether hosted in the cloud or on-premises. Its workforce optimization solutions and advanced natural language understanding capabilities enhance customer service through improved chatbots and self-service options. The company serves multiple sectors, including financial services, retail, telecommunications, and healthcare, while also offering professional services such as performance improvement and system integration. Founded in 1973 and headquartered in Phoenix, Arizona, Aspect Software operates additional offices across several states and functions as a subsidiary of Aspect Software Parent, Inc.

Noble's unified solutions for inbound, outbound and blended contact management allow companies to communicate more effectively with their customers. Our contact center technology solutions increase productivity, reduce operating costs, and improve the quality of each contact. The scalable, integrated Noble® solutions include advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, workforce management, analytics, and real-time reporting and management tools.