Alvaria

Cicero Inc. is a provider of business integration software solutions based in Cary, North Carolina, with operations in the United States and Europe. The company specializes in desktop activity intelligence and improvement software that enables organizations to monitor and enhance their existing technologies. Cicero's product offerings include Cicero Discovery, a tool for collecting and analyzing application performance data, and Cicero Insight, which provides analytics on quality, productivity, and compliance. The Cicero EDGE™ platform facilitates the integration of existing applications to improve security and usability, while Cicero XM® enhances performance in contact centers and back offices through automation and streamlined information presentation. Additionally, Cicero offers technical support, training, and consulting services to its clients, which include industries such as financial services, insurance, telecommunications, and various governmental organizations. The company, originally founded as Level 8 Systems, Inc. in 1988, rebranded to Cicero Inc. in January 2007.

Aspect Software, Inc. specializes in integrated customer engagement, workforce optimization, and self-service omni-channel solutions. Its primary product, Aspect Via, is a customer engagement platform utilizing Amazon Web Services for various customer service functionalities, including call center operations, self-service, and workforce management. The company also develops call center software for both cloud and on-premises environments and offers advanced workforce optimization solutions. Notable products include Aspect Unified IP Infinity, which aims to safeguard customers' investments, and CXP, which enhances natural language understanding for chatbots and self-service applications. Additionally, Aspect provides professional services focused on performance improvement and implementation, as well as Aspect Active Learning, a subscription service for educational resources. The company serves diverse industries, including financial services, retail, telecommunications, and healthcare, operating from its headquarters in Phoenix, Arizona, and additional offices across the United States. Founded in 1973, Aspect Software was previously known as Concerto Software, Inc. before rebranding in 2007.

Noble Systems is a developer of contact center and customer relationship management systems that provides unified solutions for effective customer communication. The company's software enhances productivity and reduces operating costs through advanced features such as automatic call distribution (ACD), predictive dialing, and integrated voice response (IVR). Noble Systems’ technology supports multiple communication channels, including voice, email, and web, offering businesses the flexibility to manage inbound, outbound, and blended contact effectively. Its comprehensive suite includes tools for digital recording, messaging, quality control, workforce management, analytics, and real-time reporting, all designed to improve the quality of customer interactions and streamline operations.