Servion Global Solutions

Servion Global Solutions Ltd. specializes in customer interaction management solutions for organizations globally. Founded in 1991 and headquartered in Chennai, India, the company provides a range of services tailored to improve customer engagement, including consulting, managed services, and professional support. Their consulting services help clients analyze and understand the strategies of various stakeholders involved in customer interactions, identify gaps, and design effective solutions. The managed services offered by Servion address diverse business needs, combining advanced technology access with enhanced skills to adapt to changing environments and lower operational costs. Servion’s technology platform encompasses areas such as contact center intelligence, outbound interaction management, workforce management, quality monitoring, and customer behavior analytics, facilitating efficient customer communication across multiple channels including phone, email, chat, and social media. The company serves a wide array of industries, including banking, healthcare, education, hospitality, and retail, demonstrating its versatility in meeting various customer interaction demands.