Bpifrance

Klark is a technology company that specializes in AI-based customer service platforms. It develops systems designed to streamline operations, automate routine tasks, and provide personalized customer experiences. By doing so, Klark helps businesses enhance customer satisfaction, drive growth, and maintain a competitive edge in the market.

Cynoia is a software-as-a-service (SaaS) company that provides a centralized platform for businesses to streamline their operations and enhance productivity. The platform consolidates various digital tools and communication channels, allowing teams to manage tasks, communicate, share files, and conduct video conferences from a single interface. By integrating real APIs, Cynoia helps organizations efficiently track and monitor projects, emails, and calendars, thereby reducing information overload and digital burnout. This comprehensive approach enables businesses to save time and reduce costs while improving employee satisfaction and performance. Overall, Cynoia aims to optimize workflow and minimize technostress, fostering a more effective work environment.

Ringover is a cloud communication platform that provides businesses with a comprehensive solution for voice, video, chat, and SMS communications. With over 10,000 businesses utilizing its services, the platform integrates seamlessly with leading CRM and Helpdesk tools to enhance productivity. Ringover focuses on modernizing traditional business phone systems, offering tools for managing both inbound and outbound customer communications. Additionally, it provides data and analytics that enable companies to leverage all forms of conversation—telephone, video, SMS, and chat—as effective drivers for growth. By transforming communication into a streamlined and user-friendly experience, Ringover positions itself as a vital resource for businesses seeking to improve their customer engagement strategies.

Locuta specializes in developing callbot solutions that automate customer interactions through conversational AI. Their technology enables efficient handling of customer inquiries across multiple languages, utilizing advanced dialogue management based on machine learning. By analyzing production audio recordings, Locuta identifies the potential for automation within customer call centers, enhancing service efficiency. The company offers a range of virtual agents, including call bots, chatbots, and messaging bots, which seamlessly integrate with telephone platforms and customer relationship management systems. This allows these virtual agents to address customer questions, support requests, and manage operations within e-commerce environments, thereby improving the overall customer experience.

Axonaut is an online management software company founded by Nicolas Ricard on January 1, 2017, in Labège, Midi-Pyrenees. The software is designed specifically for small businesses, allowing them to automate various processes such as sales, costs, and taxes while managing accounting codes tailored to their needs. Axonaut provides a comprehensive suite of features, including customer relationship management, order creation with recurring subscription invoices, payment alerts, project allocation, and quote generation. This enables clients to centralize and efficiently manage all their business tasks on a single platform.

Quotelo offers an automation system tailored for the hospitality industry, enabling hoteliers to regain commercial independence while digitizing group event and seminar reservations. The company's platform centralizes all requests and bookings for groups, events, and seminars across various establishments. By integrating a graphical chatbot into hotel websites, Quotelo efficiently collects customer inquiries and automatically generates commercial proposals. This system streamlines the reservation process for rooms, restaurants, activities, and overnight stays, facilitating online bookings for seminars, meetings, and events. Through this innovative approach, Quotelo enhances productivity, responsiveness, and overall operational efficiency for hotels.

Shortcut supports CGPs and enables automation of emailing, invitations and customer communications.

360Learning is a developer of a collaborative learning solution designed to enhance employee training through collective expertise. The platform enables organizations to create, deliver, and refine training courses collaboratively, promoting bottom-up peer learning and addressing skills gaps more efficiently. It employs an iterative framework that allows for the rapid deployment of minimum viable courses, which can be continually improved based on peer feedback and data analysis. Coaches on the platform facilitate this process by ensuring that courses remain accessible and relevant. 360Learning supports various training needs, from onboarding new employees to equipping sales teams with updated product knowledge. Its integrations with systems like Salesforce and HR platforms enable businesses to track the impact of training on organizational goals. Since its inception in 2012, 360Learning has successfully transformed the training processes of over 1,200 organizations, including notable clients such as Axa, Criteo, and the Red Cross.

Zaion is a European company specializing in customer relationship solutions enhanced by artificial intelligence. The company has developed an AI-powered conversational platform that automates customer interactions through intelligent chatbot software. This platform facilitates voice customer relationship processing by utilizing remote advisors to handle inquiries, thereby enabling businesses to create personalized connections with their clients. By optimizing customer relations, Zaion's technology aims to improve customer satisfaction while reducing operational costs for businesses.

Fair&Smart is a human-centric platform focused on the governance and free-flow of personal data. It empowers individuals by giving them greater control over their personal information while assisting companies in achieving privacy compliance and maintaining current data. The platform effectively manages consents and preferences in real-time, fostering trust between individuals and organizations through enhanced data transparency. By enabling users to exercise their rights and secure their data, Fair&Smart facilitates the establishment of transparent relationships between businesses and their customers, while also streamlining the processing of law enforcement requests at a predictable cost.

Harvestr SAS, founded in 2018 and based in Saint-Mandé, France, offers a software as a service (SaaS) platform designed for product management. This web-based solution enables businesses to create customer-centric products by centralizing user feedback and usage data. Harvestr's software integrates with various tools, allowing companies to gain insights into customer needs, prioritize features effectively, and share product roadmaps. By leveraging customer input, businesses can make informed decisions throughout the product development process, optimizing their digital offerings.

Axonaut is an online management software company founded by Nicolas Ricard on January 1, 2017, in Labège, Midi-Pyrenees. The software is designed specifically for small businesses, allowing them to automate various processes such as sales, costs, and taxes while managing accounting codes tailored to their needs. Axonaut provides a comprehensive suite of features, including customer relationship management, order creation with recurring subscription invoices, payment alerts, project allocation, and quote generation. This enables clients to centralize and efficiently manage all their business tasks on a single platform.

Spellz is a developer of a sales assistance platform that enhances customer operations and facilitates deal closures for sales leaders, account executives, and sales directors. The platform enables integration with various customer data sources and tools, allowing users to centralize feedback, calls, claims, and requests into structured data. This structured information can then be pushed to selected systems, thereby improving customer support and overall experience. Additionally, Spellz offers solutions for remote and asynchronous learning, helping teams to create, organize, and share knowledge efficiently.

360Learning is a developer of a collaborative learning solution designed to enhance employee training through collective expertise. The platform enables organizations to create, deliver, and refine training courses collaboratively, promoting bottom-up peer learning and addressing skills gaps more efficiently. It employs an iterative framework that allows for the rapid deployment of minimum viable courses, which can be continually improved based on peer feedback and data analysis. Coaches on the platform facilitate this process by ensuring that courses remain accessible and relevant. 360Learning supports various training needs, from onboarding new employees to equipping sales teams with updated product knowledge. Its integrations with systems like Salesforce and HR platforms enable businesses to track the impact of training on organizational goals. Since its inception in 2012, 360Learning has successfully transformed the training processes of over 1,200 organizations, including notable clients such as Axa, Criteo, and the Red Cross.

Visiperf SAS is a digital marketing solutions provider based in Paris, France, specializing in tools designed for franchises and brands with physical points of sale. Established in 2007, the company develops technologies that facilitate search engine optimization (SEO) and search engine advertising (SEA). Key offerings include Visipages, which optimizes local SEO through store-locator technology, and Visiretail, which streamlines digital marketing deployment for retail locations. Visiretail features tools for multi-lever purchasing, smart planning, local and national statistics, and personalized messaging. Additionally, Visiperf offers Visipartner, a solution that enables external sales forces to sell digital marketing services effectively, incorporating features like CRM integration and real-time service notifications. The company is recognized for its expertise in managing the digital marketing transformation for various networks and has collaborated with notable clients such as Carglass and Coca-Cola.

Appvizer is a software comparison platform that assists businesses in selecting the most suitable BtoB applications from a comprehensive database covering over 506 categories, including CRM, payroll, and accounting software. The platform features more than 10,000 software packages, primarily focusing on Software as a Service (SaaS) solutions that are cloud-hosted and do not require installation. This model allows users to avoid maintenance, updates, and licensing issues, while benefiting from advanced collaborative features. In addition to software comparisons, Appvizer provides valuable resources such as articles and videos to address common professional challenges, and leverages machine learning technologies to enhance the user experience in finding the right software solutions.

Target First is a company that focuses on enhancing customer engagement through a multichannel platform. It specializes in managing instant electronic customer relations, providing solutions that facilitate communication via chat, audio, and video. By allowing customers to choose the most suitable channel for interaction, Target First aims to create personalized browsing experiences. The platform includes features such as calling, chatboxes, and push marketing, all designed to analyze customer journeys in real time. This capability enables clients to respond effectively to customer needs, ultimately improving customer satisfaction and fostering loyalty.

Marketing 1by1 publishes an omni-channel relationship marketing software coupled with a product recommendation engine that allows advertisers to retain and engage all their customers from their online and offline behavioral journeys. With 1by1: - Centralize and unify online and offline data in a single database - Automatically trigger omnichannel communications based on customer behavior - Prioritize scenarios for better business pressure management - Ultra-personalize communications for everyone your contacts with relevant product recommendations - Communicate on all media.

Q3 Advocacy is a Marseille-based company that offers a Software-as-a-Service platform designed to identify and engage satisfied customers, transforming them into brand advocates. Founded in 2004, the company specializes in amplifying the voices of happy customers by utilizing a unique methodology that combines traditional word-of-mouth strategies with innovative approaches. The platform collects real-time customer feedback, promotes positive reviews, and incentivizes brand supporters through promotional offers. This functionality enhances customer relationship management and increases the visibility of loyal customers, ultimately helping businesses leverage their satisfied clientele to foster growth and improve their brand reputation.

Webmecanik SAS is a marketing automation software provider based in Annecy, France. Originally founded as Eureos in 2013, the company rebranded in 2014 to focus on delivering innovative solutions powered by Mautic. Webmecanik specializes in offering an agency dashboard, myWebmecanik, which simplifies the deployment of new instances and management of client accounts for marketing agencies. With a growing presence that includes offices in Paris, Berlin, and Geneva, Webmecanik ensures that all client data and automation instances are securely hosted within Europe, allowing clients to choose hosting options in France, Switzerland, or Germany.

XiVo specializes in IP telephony and unified communications, offering a comprehensive business communication software solution aimed at enhancing telephony systems while maintaining cost efficiency. Founded in 2009 as Avencall, the company provides a versatile platform suitable for call centers, designed to integrate seamlessly with various information systems and facilitate strong customer relationship management. XiVo engages in all stages of the implementation process, including design, installation, support, and training, ensuring clients receive customized solutions that align with their specific business needs. Through its open-source telecommunication services, XiVo aims to support organizational growth and adaptability in a rapidly changing communication landscape.

Kwaga is a startup that specializes in tools to make email ‘smarter’ by leveraging semantic technology. Evercontact is a Product of kwaga .it automatically updates address books by analyzing signature blocks in emails or from contact details found anywhere while browsing the web. Evercontact works for Gmail, Google Apps, and Outlook as well as for CRM systems. it is an email assistant that automatically updates and creates contacts in address books and CRMs.